Bitu's Pet Services - Pet Grooming & K9 Aquafitness-Hydrotherapy

MY RESPONSE: Harneet, you are a very entitled, overdramatic, victimised, know-it-all individual who looks down upon anyone and everyone and believes people should bend over backwards to accommodate all your needs. ***no where in my comments did I attack you personally. Do you know me? How are you placing labels on me? Let me remind you that you started off inquiring if we would accept your non-vaccinated bulldogs. We patiently took time to hear you out even though most of it was bad mouthing your previous groomer. Asking questions to understand your special needs is not rude its called collecting information. ***collecting information would be you asking me the following questions which you failed to ask. 1. Which vaccines have your dogs not taken? 2. Is there a medical exception? In regards to my groomer I believe you were the one asking me her business name and out of respect for her I just told you the region and did not disclose any information about her personally. I don't have special needs. You need to revise your word selection. Because this part of your comment section will be discussed with better business bureau of Canada. You word selection is highly unethical! Telling you what we offer and what we don't, isn't being rude. It's called stating facts not being judgemental. We do not offer teeth brushing so if that's what you are looking for, then we are not the place for it Don't go lecturing people about why we should or should not offer certain services. ***No one was lecturing you. I gave you some sound education based on your hair stylist comment. That is not how you speak to customers or educate people. It's not about what you say it's about how you say it! Let me remind you again, you lectured us for a long time. We could have simply hung up but didn't thinking you were just having a bad day and were frustrated trying to get someone to groom your non-vaccinated dogs. ***my dogs are vaccinated. They are missing one vaccine for medical purposes. But you do not have this information because you failed to ask informative questions. Why would you hang up you were the one that called me back. I had moved on with my search because of the way you answered your phone I knew you were highly unprofessional. You hung up, we die not hang up on you. You were horribly rude and judgemental since you did most of the talking. ***I think your offended because I'm not your ordinary Brampton customer. I will stand up for my basic civil rights. That begins with how people speak to you. Communication after all is the key to success! So, Goodluck finding someone who can cater to all your whims and fancies. Have a lovely day! *** If asking questions about a business that will be working with my babies is whims and fancies then you really are in the wrong business. But I hear your unethical comments and your attacks on my dogs and my self I have taken screenshots of everything. I will speak to your upper management and discuss this with BBC. ***I find it really funny how when I told you my dogs were unvaccinated you had no issue. But the minute I started advising you about your unethical code of conduct you began to attack my unvaccinated dogs without knowing their medical history. This proves you are a money grabbing business! MY FIRST COMMENT: I called this business today and was very unsatisfied by there level of customer service. Answered all my questions with attitude. One of my questions was do you clean the dogs teeth?The answer in return was when you go to hair dresser do they clean your teeth. Very ignorant response because my hair dresser also doesn't cut my nails but yet groomers offer a nail cutting service. Every groomer and business is different you shouldn't judge people based on the questions they ask. Quality of education and knowledge is important to me! Value people's time, money and questions . Maybe dogs for you but to me they are my babies!

I took my dog there for his first hydrotherapy session and was very happy. You can see how much they care about your dog, they are patient and very friendly. I would definitely recommend them!! Thank you!

We have been bringing our dog Moose here since he was 3 months for both grooming and hydrotherapy. I am extremely picky about groomers as I have worked in the pet industry previously and have seen/heard a lot of bad experiences with groomers who simply do not care, are extremely rough to the pets and even talk terribly to them! The environment at Bitu's is the exact OPPOSITE! Literally every single employee at Bitu's GENUINELY care about each and every single pet and very much treat them as their own! They are extremely passionate about the welfare of animals and this is the ONLY place I would recommend bringing your fur babies to!

Awesome, took my 3 months old poodle for her 1st hair grooming, all there effort is to make your pet comfortable even if it takes extra time for which they don't charge. Will highly recommend.

I called to book an appointment to get my dog groomed because my current dog groomer is booked. I asked a few questions regarding how they care for dogs before and prior to grooming and the receptionist was very defensive and rude. I decided not to end up booking the appointment just based on my initial interaction over the phone. Basic social interaction should be a skill any business opener or employee should have. LOL ?

My puppy Junior had the pleasure of being groomed at Bitu's today. Chetal was great and Junior was so comfortable and happy the moment he walked in to the moment he left. He was well groomed and taken care of during his 2+ hour appointment. We will be back for sure. Thanks again for making this a stress free appointment for Junior.

Great first experience everything was smooth and ran on time without issues. It was our dogs first swimming session and they made him feel comfortable and gave him relief from his hip pain. After the session he was running all over the place and his mobility has improved greatly. We are going back this weekend for another session! Highly recommended to any pets with hip dysplasia as you will see an improvement after the swimming session. The swimming instructor also had a great deal of knowledge and was very professional during the swim therapy.

We visited Bitu's Pet Services yesterday for hydrotherapy for my 6 yr old lab. He recently had knee surgery and is a bit anxious so we didn't know what to expect. I was floored by the swimming instructor and Chetal who both showed him so much patience, support, and kindness. The instructor was incredibly knowledgeable when it comes to canine rehabilitation. As you can see from the smile on Dumbledore's face, he was a very happy boy by the end of session. I was not asked to write this review nor do I regularly review businesses, but this place definitely deserves it.