Birchwood Ford Service
4.4/5
★
based on 8 reviews
About Birchwood Ford Service
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Contact Birchwood Ford Service
| Address : | 1300 Regent Ave W, Winnipeg, MB R2C 3A8, Canada |
| Phone : | 📞 +9 |
| Website : | http://www.birchwoodford.ca/ |
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| City : | C |
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Scott on Google
★ ★ ★ ★ ★ I took my 2018 f150 in for an oil change booked the appointment first thing in the morning. When i dropped it off I asked them to give me a call when i was done as i was going for a walk down the road. I also told them that the chrome trim on the bottom of my truck was rusting it with it only having 25k. Their immediate solution was to replace all the trim pieces for 450 for the trim pieces and another 250 for installation. When i took it to the dealership i got it from they told me it wasn't rust and just road tar that looked like rust and washed it off. I was looking for a ford dealership to take it to for my service but after the first experience of them trying to charge $700 for something that could have been washed off if they actually looked at it will not return again!
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Ryan Forty on Google
★ ★ ★ ★ ★ I give 4 stars only for a couple reasons, but first the staff are great ,management good, overall is great , the 4 stars because it took from October April before it was fixed, not Ford's fault autopac delays, 2 Nd ,the new doors they put on sounds like hollow tin when I shut it! Compared to before and the driver side ,cheap after market doors!! Not ford quality parts ! And 3rd when it was done it was suppose to get detailed it was half assdone seats were still stained ; stuff between seats,. I know ford is top qualify but not that day
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Owen Anderson on Google
★ ★ ★ ★ ★ I initially had a bad experience here with my f-150, involving a block heater cord that was replaced as part of the recall, as well as diagnosing an issue with my starter. I was charged a diag charge for the starter issue, despite the technician being unable to replicate the issue, and no issue was found with the block heater cord either. Upon seeing my bad review, and my bad survey results, Birchwood ford reached out to me. The service manager, Jim Dolphin, and I went over what went wrong and based on our conversation, he admitted that they made a mistake, and he offered me a full refund. Four stars, because they obviously care about their customers, and their reputation for excellent customer service, but minus one for the initial bad experience.
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ANTHONEY MAHIN on Google
★ ★ ★ ★ ★ Had brought my truck in to check out an issue with the power running boards. Pretty quick with getting me in and out. Service team was great. I give them 5stars but the power running boards that they sell aftermarket from amp research are a waste of money if you use your truck in the winter. They don't work in the cold. No fix for it either. They should either tell you that at time of sale or stop selling it. When it's warm there great dont get me wrong but this is Winnipeg not somewhere warm all year. Incase anyone is wondering about the factory ones I can't say forsure if they have the same issues because I have never owned them. I only went aftermarket because the 2019 xlt didn't have factory power running boards as an option.
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Billy Leung on Google
★ ★ ★ ★ ★ Purchased an used vehicle from them in August 1st. Wrong size tires were out on when they had the vehicle ready to resale. Notify the dealership within a week. They finally put the right size ones on today. No alignment was done. Very disappointed with the slowness in correcting their mistake. A very poor reflection on Birchwood group, a supposingly reputable dealership.
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Aalap Gandhi on Google
★ ★ ★ ★ ★ By far the best service department I had been to. Had to install a new air conditioning Compressor checked around for the price and labour with other dealership and small mechanic shop no one gave me a better deal than Birchwood. The service was done within 2 days. Gerri the service consultant did a excellent job on finding the a new part and communicating regarding the service. Great job the whole Birchwood service team. Thank you.
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Heather Elsey on Google
★ ★ ★ ★ ★ Traveling home to Ontario our truck needed immediate repair just before the Thanksgiving weekend. The customer service was above and beyond. A special thank you to Kylee and Anna in the Service Department for their professional excellence and caring attitude. And to our mechanic Benny...you rock! The entire team at Birchwood made our difficult situation so much easier. Thank you!
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Pat Lalonde on Google
★ ★ ★ ★ ★ My friend went to get his car fixed there. The problem was the car wasn’t starting and they had it for a week. And when he dropped the car off and phoned later to see if they checked it out. They said they couldn’t find it. And then they finally did, they did diagnostic test and couldn’t find anything wrong with it. So they thought it might be the key so they ordered another one. And guess what it didn’t solve the problem. He was charge $500.00 for something that wasn’t fixed! In my opinion they shouldn’t have charged him anything and gave his old key back plus he didn’t sign paperwork to get authorized work done. The customer service was wrong from the beginning and he’s out $500. What a shame!
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