Big Iron Drilling Ltd - Edmonton

1.9/5 β˜… based on 8 reviews

Home – Big Iron Drilling Ltd. - Bigirondrilling.com

Home - Big Iron Drilling manufactures and distributes residential and commercial water treating equipment including Water Softeners, Iron Filters...

About Big Iron Drilling Ltd

Big Iron Drilling was founded by Ray Field and his father George Field (1906-2003), both of whom have been directly involved in the water supply industry since 1957.

The business started in the basement of the family home in 1957 where a simple manual water softener was designed and assembled for distribution to farmers who did not have running water. Hundreds of these units were sold to Alberta farmers in the late 1950’s and early 1960’s.

Ray is still fully active in the Company as is his wife, Elaine. Their son George and daughters Susan and Jane have been raised in the business all their lives and are fully active.

From the late 1950s until 1968, the primary business of the company was the installation of running water to farmers in north central Alberta within 150 miles of Edmonton. Thousands of pressure systems were installed and running water was supplied into farmers’ homes.

The company owned seven Case 530 Tractor Mounted backhoes and a crew of 20 to 30 men worked in the field. It was a great life. George Field Sr. often commented, “nothing was more satisfying and invigorating than to see the tears of joy from farmers, when a tap was turned on in their home for the very first time. It was quite remarkable.”

“That experience hooked us on the water business for good,” Says Ray.

As farmers eventually got “watered up”, the company diversified into the water well drilling business in September 1963 and the installation of running water to farmers subsequently ended in 1968.

The company’s operation became known as Big Iron Drilling and since then Big Iron Drilling has become the most active domestic water treatment and water well drilling company in Canada.

Big Iron Drilling’s innovative approach to the water treatment and water well drilling industries has resulted in a remarkable 29 patented and patent pending inventions.

Contact Big Iron Drilling Ltd

Address :

4450 Eleniak Rd NW, Edmonton, AB T6B 2S1, Canada

Phone : πŸ“ž +78
Postal code : 6
Website : http://www.bigirondrilling.com/
Categories :
City : B

4450 Eleniak Rd NW, Edmonton, AB T6B 2S1, Canada
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Ashley Morris on Google

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I would give a 0 star rating if I could. It has been a BATTLE the last month to try and get someone out to replace our tank, as they said they would under the warranty. Phone calls are NEVER returned. I was told by the tech β€œSteve” that he would be out here today, and he didn’t show up. He didn’t call to say he wasn’t coming, he just didn’t show up. I feel so sorry for the poor women at the answering service. I was also reassured by β€œRay” at the end of last week that the situation would be resolved this week, and here we are, another week gone, and no tank exchange. Oddly enough, when we needed a new $2000 system, they made the time to come out and exchange it. Scam of a company, they’re not honouring their warranty. Products don’t work as advertised. Filed a BBB complaint. I would caution anyone looking for well service or water filmstrips against this company. Absolute WORST customer β€œservice”.
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Trevor Beaudry on Google

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Had issues with my water softener iron eater combination . Called Big Iron to come and take a look at what may be the problem . Ray came out assessed the situation and scheduled me for a service . Steve N. Was the service technician and was very courteous, on time and very thoughtful of my concerns. He went above and beyond to make sure that we were happy with the product . He did not leave until he showed and explained how the system works and best ways to maintain the equipment. I hope Big Iron realizes that they have a gem of an employee and recognize him for that .
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Jani Wells on Google

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Taken 3 months to get some one to come and service unit. Some one came the other day. Said float needed to be replaced in potassium permanganate tank. He took old float. Haven't heard when he will be back to finish servicing unit. Probably another 3 months. Totally unimpressed with this company on every level.
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Octavian P on Google

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Do yourself a favour and use a different company! Trying to get your system serviced after installation is nearly impossible, don't waste your time, money, and patience. I regret using them... Had a iron filter and pressure tank installed almost 3 years ago. Installation went good and the salesman was pushing the installer to get it in and going, so they can get paid. Installation went good, but long term use, not so much and I clearly didn't spend thousands for a 2-3 year system. A few months ago the iron filter started allowing iron to come through the system, so I tried getting the system serviced calling over and over again, as it started staining our new shower. Finally got it serviced and $250 later the service rep said if there's any issues within 30 days, he'll return at no charge. There was issues, rust got worse and now we were getting purple water when the system would go in regen. Tried calling and making another appointment again it's the same struggle. Complained to their supervision and specified that their business has some bad reviews on the same topic that I'm calling. I was told that "those aren't true and it's just the competition trying to make them look bad"... WOW! The supervisor assured me that they'll contact the service rep and he'll schedule an appointment to get this fixed. This was weeks ago and still nothing changed and not surprised. I added pictures to my review so others can see this is a Big Iron Drilling system (you can see the photos under my name, where it says 4 photos). So from a customer that's dealing with their horrible customer service, take my advice and go somewhere else.
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Jennifer Huntley on Google

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Do not have a well drilled with this company! There customer service is horrible. We had them put a well in they were $10,000 over their quoted price. Since then our well has quit twice. We called numerous times with emergency looking for help to get water to our live stock. One month and the service guy has not shown up. I would not recommend this company to anyone.
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Quinton-Dunni NIL on Google

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Do not allow this company to SCAM you out of your hard earned money. They will NOT answer service calls and will give you the run around. We have been trying for over a year and keep getting the same response from the receptionist that Ray will call us back. They had us use our money to ship a water sample to their company, all to no avail. Will be filing a formal complaint against them.
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Troy Bates on Google

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Worst customer service from any company I have ever dealt with. Won't return calls until literally months later only to apparently forget to call again. Had their guy tell us multiple times he'd be out to our place to fix our unit just never show up.
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Adriana Schurman on Google

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We have a big Iron unit that requires service. I spoke with Ray in January and he stated the he could send out a service guy. I then said to him it could wait until the cold weather subsided. Have not heard any thing more, i have called every week and left a message with answering service and now it is the end of February, no call back yet. Not impressed with the service we do live out by Alliance and are willing to pay the $250. Flat milage rate and still nothing. Danny Hooper would not be proud!!!

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