Big Al's Kitchener

Always great service and selection of products and livestock. Can’t wait to get my new tank setup!!

I love this place! Great staff who know what they're talking about (usually) However... The reason I'm even leaving this review is because of a new face I've seen start working here. If she's got a silver pixie cut and a tattoo on the back of her neck.. for the love of God don't let her pick your aquarium plants for you... Got home to a bunch of mine Absolutely demolished as I was taking them out of the bag. She grabbed all my plants by the stems instead of the base or root area. Entire stems had broken off and were already brown by the time I went to put the plants in my tank. Fingers crossed they live considering there's nothing I can do about plants being given to me already messed up by the hands of the employee. But I wanted to make other customers aware... I could have 120 dollars in the toilet now because of this girl.

Absolutely disappointed with staff behavior and attitude. This used to be a fantastic and fun place to take kids to look at fish and shop however the staff especially manager (person with beard) was extremely rude. We took our time to shop and I was looking at my phone what I need to purchase while staff was pressuring us if we need help and that we need to hurry up as there are people outside in the cold. I am sure the cold is the last think on their mind with lack of traffic. Horrible management and staff, very disappointed.

Way back when, I was just getting into salt water aquariums, and I had this little 75 gallon corner unit that I purchased from this store, and eventually had it full of soft corals and fish. I came home from work one day and found that the tank had sprung a leak and there was only around 6 inches of water left in it. I called the store and Anthony answered. It was after hours and I explained my problem to him. He told me to get all that was alive into buckets of salt water and to get it to the store as quickly as possible. And with the help of my parents, we did. Long story short, almost everything was saved and Anthony kept all of my livestock and corals in two of his sale tanks for around 4 months while I bought a new, much bigger tank and the necessary equipment to support it and slowly established the water chemistry and bacteria needed to support the life that would eventually returned to their new home. TO HIS CREDIT, ANTHONY DID NOT CHARGE ME ANYTHING FOR THAT HELP. (Yes, I yelled that). This kind of exemplary customer service has become quite rare over the past twenty years or so and this man should be applauded for what he did for me. Ever since that day, I have bought virtually everything from that store, including all of the fish and corals that I killed while learning the art of keeping a reef tank. Fortunately, the mortalities are much less frequent and the fault for all of those have been my fault. The fish and corals that I have bought there have all been VERY healthy and VERY high quality. I will forever be a loyal customer to this business, as I felt that I was treated like royalty, even though I am far from that. Kudos to this business. I wish that there were more like them out there, and this does not apply to just pet stores either..

Great customer service. Interesting selection of plants, livestock, reptiles, all types of fishes, aquariums etc. Prices are reasonable. Points system and you can redeem it. Convenient shopping, pick-up and in overall it's the best one stop store in KW area.

I grew up walking to Big Al's Mississauga as a child and teen and once I moved to KW after University, Big Al's Kitchener has been my favorite aquarium store. The people there really care about my fish and take time to help with any issues I have ever had, whether it is over the phone or in person. It feels like a home away from home. I an grateful to have such an amazing place so close to me.

Great place to buy a fish for your aquarium as well as anything that you need for your fish, reptiles and aquarium. Helpful staff.

They have various Reptiles and Plenty of Aquatica animals. People who has a thing for fish, this place is for you. They also have Guinea Pigs and the staff is fantastic they'll suggest you what kind of food and tanks you'll need.