Berdick Windows & Doors - Winkler

Our windows arrived exactly as ordered on the day that was promised. Delivery crew was courteous and helpful.

We had an issue with a window that we have had for a number of years and Berdick stood behind the warranty 100%. A company that looks after their customers is hard to find these days but Berdick is one that does.

Great company to deal with. Service department is good. I know their doors are great. I have installed many of them.

For a company that is based in manitoba i would expect doors made for winter. I paid a lot of money for what i thought was a premium entrance door. Guess what. Air is comming through as if i left the door open. Cannot describe how disappointed I am. Will not purchase again.

I am thouroughly dissapointed in the service we received from Berdick Windows. We had our main floor Windows installed in fall 2015 and loved the product. In August of 2017 I noticed a basement window frame was quite rotten. I contacted the same man then to arrange to do the basement Windows. Well it took from then until this week to get our product!! In the meantime I was so frustrated with the delays I asked the company to send someone else. They told me that they were not interested in doing my order of 4 Windows because I wanted to do the hydro loan. Ok so the installer came this week and the product was beyond ugly and nowhere close to what we wanted!! The frame is so wide that there is less then half as much glass as we had before. Also they hardly open, in fact they are so tight I physically can't open them and need my hubby to open them for me. So now in a fire there is no way anyone can get out!!! Also instead of completely replacing the rotten frame he simply covered it up with the new one and denied it was rotten! During the install I called the Berdick head office and spoke with a manager. He basically told me that it's between us and the installer and tough luck unless I have proof that they aren't what we asked for. So so sad that now we will have to replace brand new Windows with what we originally wanted and throwing away a lot of money!! Even more upsetting is that Berdick couldn't have cared less!! I strongly recommend that you avoid doing business with Berdick Windows!! I wish I knew that all they are after is your money and have 0 desire to make a customer happy. Windows are so expensive and we should have received what we asked for.

After five years my patio handle for the screen fell off. I called nobody called me back. Now I have two more handles that have come off. I called a month ago was given a number to call left a message and guess what nobody called back. Love the windows but I can’t open them.

I have been extremely impressed with Berdick and would highly recommend them. They care about their product and want to ensure their customers are happy. For those who want a longer version, here’s my experience: I used a local dealer to replace 40 windows in my house. They used Berdick as their window manufacturer and had very positive things to say about them. The order was placed, and everything was installed in a timely manner. We loved the windows but realized there was an issue with the seals a few months after install. After looking into it, we found out that the local dealer placed the order wrong with Berdick and that all 40 windows had the issue. My wife and I were given the run-around for months from the local dealer and, not surprisingly, that dealer went out of business shortly after. We were completely stuck so I reached out to Berdick directly. I dealt with Sheldon and Henry and they were excellent. Henry flew out from Manitoba to see the windows (I’m in Calgary) and reiterated that they’ll fix the issues that the local dealer had made and ensure everything with the order is perfect. They quickly diagnosed the issue and fixed up the windows. We couldn’t be more grateful and would highly recommend them to anyone else. For me, an incident like this shows the true identity of a company and how committed they are to their product. Berdick exceeded my expectations.

We bought the House in 2019, it was build starting 2017. Right after we moved in I noticed a Fogging up window and tried to get some answers but was refused the service after I was told that I am the second owner and the warranty will not cover it. I attempted to call and left messages with the Service person at Berdick Windows office but never got a call back. Now the Mechanism is not working. Can't close the Window unless I push it from the Outside in. Second Window is starting to fog up. A 4 year old Windows should not have such problems, especially not if they have been installed by commercial builders. We had other Homes build for us and the Window after 14 years living in that house have been flawless.