Bella Roma Pizzeria & Ristorante

FOOD EXCELLENT…. Impaired, abusive server We requested a table near the heaters as we were dining with my 80yr old mother. The restaurant had 2 other tables seated, the male host seated us perfectly. Away from the other patrons under the heater. Our impaired server started an altercation immediately with the male host in front of us saying “we were her reservation, we were her table.” He agreed that she could serve us but where he had seated us gave more space. She was wearing a mask so at this time I could not smell the alcohol on her breath. She poured us water and noticed my mother’s side plate had a chip, she immediately threw the kitchen staff under the bus saying that it was not her fault and they set the table. At this time my mom asked for warm water without lemon…. We then ordered, I asked for the the penne pollo to be shared with my mother, my adult son ordered a pizza and my adult daughter ordered the Linguini Alla Vongole with white sauce. After some time we reminded her that we were still waiting on the hot water, she apologized, she was tired and brought the water. The cup had a large chip and when we mentioned it to her she apologized and said her BOSS needs new dishes because they were all chipped. She brought out two penne pollo dishes and I said we had ordered 1 to share she said she never heard that and “I guess you’ll have left overs”. Okay I thought, I have these 2 university kids with me who would probably love leftovers… she then brought the linguini and pizza “Ladies first”she said. My daughter pasta had RED sauce and large chunks of fish, my daughter asked, “ Is this the Linguini Vongola?” Yep said the drunk server…. My son said we’d like to see a menu, my daughter said she didn’t think it had fish. The server went to check the menu and then came back apologetically that she had made a mistake punching in the order but assured my daughter it was the most popular dish they serve )Linguini Alla Pescatore) …. My daughter said I do not like fish so I’ll just share my brother’s pizza. My mom and I also had extra penne pollo so we shared with her too… so the drunk server took the UNEATEN Pescatore dish back to the kitchen and made the Vongole to go. We ate the delicious food and found humor in our situation. We were ready to go, asked for boxes to pack up our leftovers and she brought over the packed Vongola and the bill… she not only charged us for the pollo we never ordered but also for the pescatore 20.99 which we sent back vs the Vongole 18.99 that we had to take home as take out because she made the mistake…. My son paid with grandma’s credit card and only tipped $5, because he didn’t want her to be out of pocket. She apologized for the mistakes but that she was feeling tired and I said “ Maybe if you aren’t feeling well, you should call in sick because it reflects poorly on the restaurant.” And then she lost it and told me she was human and made one mistake, I corrected her and said, actually you made several mistakes, she then took down her mask and raised her voice and said, “ I HOPE I NEVER SEE YOU IN HERE AGAIN, I am a great server and some people come here JUST FOR MY SERVICE!” That is when I smelt the stale stench of wine on her breath…she wasn’t tired she was DRUNK… I said to the owner and other workers who were just standing witness to it … the food was excellent but the service was not. He said sorry she is tired and kept repeating it as we left… she did grab my arm as I was leaving and apologized as said she’d like to see me back

Food was amazing...all 4 of us enjoyed our lamb, veal, pasta and salmon dishes. Portions were very generous and they were not stingy with the tasty sauces that came with our food. Was surprised to read quite a few bad reviews but even they mentioned that the food was great regardless and its true. Waitress was a little slow and got our orders mixed up at table but we just swapped it among us. She even dropped her tray with water glasses on our table and stood there stunned instead of jumping in to clean up before the water reaches us but we did the jumping and got linen napkins to clean up...lol. So why the 4 star review...bcos food was that good...I sent my compliments to the Chef for his skill. Like other reviewers mentioned price is up there but the portions made up for it and for me that's equal value. Will I go back? Yes for sure, unless the food quality drops. Yes, they're not 5 star service from our experience but when we left the restaurant all the wait staff, those behind the bar and some others came out from the back to say thank you and waved goodbye to us. Thats when we were stunned..You can't help but leave with a smile on our faces...hence my 4 stars and 1 off for all the service gaffe.

Great food. If you love fresh food this is your place to go! The pasta is delicious I personally loved the sea food one but everything was absolutely delicious!oh and great service

First time visiting this restaurant. They have a cute patio out the back with a European vibe which was a nice escape from Vancouver. We ordered some veggie options of bread & oils starter (bread was absolutely delicious), veggie pizza and spinach and cheese tortellini. Food came quickly, staff were polite. Will definitely be back!

The food was great; however, there was one woman server who was very rude. When my friend and I visited, she have not responded at all and kept on ignoring us(we were the first customers). We just had to stand at the door for at least 5 minutes until the other man server came out. Felt very angry when she was like that.

Misleading photos of desserts. Unhappy with how they dealt with it. It's a trap. My husband and I went to the restaurant hoping to get a nice and much needed break from caring for our baby. We have dined in and taken out from this restaurant over the years and we always feel the food is good enough for us to go back when we feel like having pasta. Tonight we ordered smoked salmon penne in rose sauce, straciatella soup, caesar salad, creme caramel, and Banana Doria. The smoked salmon penne dish was delicious. The noodles were perfectly cooked, the fish was tender, and the sauce was flavourful. The soup and salad were very average. My husband liked his Banana Doria. However I was disappointed at my Creme Caramel. I ordered it because it looked like it would give the night/meal the perfect ending it deserved. When the Creme Caramel was brought in front of my eyes, I was confused. However I knew not to judge a book by its cover so I took a bite. The texture was off and the taste was "off pudding" ? I told my husband that it's kinda weird and he took a bite (he said it was okay) and then I took another bite to make sure I really didn't like it. The waitress then came after my husband devoured his Banana Doria. She asked how we liked the desserts and I said I don't like mine. I pointed out that the dessert looks nothing like the photo on the menu. The waitress said the photos don't represent the actual food and she paraphrased what I said about the dessert. She then went to talk to someone (I'm guessing the owner?) and came back to say there's nothing they can do about it (meaning we would still have to pay for it). She asked if we want a box to pack up the leftover dessert (lol no thanks!) and again said the photos on the menu aren't of their food. I asked what the owner said and she basically said it is what it is. Why Google photos of caramel pudding and put on the menu to mislead customers? It's like posting a very Photoshopped selfie on a dating website. I got catfished ? Maybe they made the smooth and delicious looking dessert and someone accidentally sat on it before it was served to me? It was only $8.99 but the unpleasant experience was not worth it. See the photos I took and be your own judge. I will still go back for their pasta but maybe not for a while until the bitter taste in my mouth is gone.

The food was good but the service was the WORST. My friend and I came an hour after the opening time but no one was there. Then, one server came out from the kitchen area so we called her asking if the restaurant is open. However she didn’t respond at all for 5 minutes straight. We called her MULTIPLE times but she ignored us. When the other white customers walked in, the other servers were very nice to them. It felt like she was racist towards us because we were Asian.

Love this restaurant! I highly recommend the Pacific Pizza, Pasta and the mushroom soup! The waiter Dion is really nice and friendly! The food he introduced to me is very tasty!!!!Definitely gonna come here again!! Best Italian Restaurant ever!