Bell
3.4/5
★
based on 8 reviews
Contact Bell
| Address : | 419 King St W Level 1-4201, Oshawa, ON L1J 2K5, Canada |
| Phone : | 📞 +9797 |
| Website : | http://storelocator.bell.ca/bellca/en/ON/Oshawa/Bell-Oshawa-Centre/BC304%3Fy_source%3D1_MjkzOTE3MS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D |
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| City : | J |
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Duane Harrison (SecFlunky) on Google
★ ★ ★ ★ ★ Experienced what may have been the absolute worst customer service today at the Bell store in the Oshawa Centre. The screen protector on my wife's brand new I Phone X cracked under warranty. After hours of frustration online, and a trip into that same store to get information how to get repaired (and was given wrong information anyway); she finally got it figured out and got the new protector ordered .
Once the new protector arrived, my wife ( a senior citizen) wanted assistance in how to remove the old one (put on by a Bell rep) and put on the new one. It would have taken just a couple minutes and she would have been extremely grateful and still happy with Bell .
We go in and lone rep is busy with other customers. Wait 5 minutes and another rep comes out from back. She tell him the situations Quite curtly he advises her, "We don't do that. The instructions are in the box" . Basically, felt like he was saying screw off. Just flat out rudeness. d
Absolutely not one single other customer in the store and he cant take the few minutes to help a current Bell customer.
Bell sends me numerous requests to switch to Fibe. When we got new phones in December, I actually came over from Rogers.
Goes to show you, all it takes is one pretentious, little hipster; too lazy to lend a hand, to lose a long time customer.
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Admira Photobooth-Photography on Google
★ ★ ★ ★ ★ Excellent customer service, and knowledgeable staff
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Timothy Chandler on Google
★ ★ ★ ★ ★ Horrible customer service. The employees at this store more concerned with their own cell phones and what are happening on them than serving the customer. It came in To swap a modem and was not given all the parts this is now cost me over 3 hours of my time with no compensation.
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Nikki Tsimiklis on Google
★ ★ ★ ★ ★ I had an appointment this morning with the bell store on Taunton Rd in Whitby and the person there was completely unhelpful. He dismissed my questions by saying i should call my service provider. My service provider is bell by the way.
I left and then went over to the Oshawa centre where Abdel from the bell store was not only helpful and kind ... He helped me set up my phone and answered all my questions in a professional and caring manner. Thank you to Abdel and the Oshawa bell store.
I will no longer visit the Whitby store on Taunton.
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Umar Malik on Google
★ ★ ★ ★ ★ Had a great experience here, walked in and was happily greeted by Bell employee Moeez. He walked me through what I needed and gave me an awesome deal which was much better than their competitors! Great deals and even better employees!
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Kims Marshall on Google
★ ★ ★ ★ ★ Been a long time Bell customer and have never encountered such a terrible employee. From hello no Good Morning this is Bell.unwilling to do his job let alone address the customer in polite fashion. Was so very disappointed.This is one store I will never visit in person.If you have a rough night it in no way excuses you from treating the customer in poor fashion.Bell you can do better. I think its time to adjust what good customer service is so Customers or would be customers feel welcomed.If I could rate experience it would be a 0
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Moe Xan on Google
★ ★ ★ ★ ★ Great experience, reps that go above and beyond what they are expected to do!
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Cody Rines on Google
★ ★ ★ ★ ★ Sales consultant Ryan at the Oshawa Centre Bell mobility went above and beyond to make my mothers phone/contract upgrade easy and seamless. He did everything in his power to make sure things were explained in full, simple terms so that there were no surprises on the bill. He did everything he could to find her the best deal and the phone that suited her needs. Quality service from Ryan and the team at Oshawa Centre Bell, other locations could learn a lot from them.
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