Bailey Toyota

You are kidding me correct....!??! We had nothing but a horrible experience with Bailey Toyota and this isn't the first time. Our first time no one could understand that you can raise and/or lower the torsion suspension on any Toyota truck and/or Land Cruiser. Plus when I asked to have my "E" brake loosened up due to the dissimilar metals as they always corrode due to poor design, Bailey Toyota's answer was to change all the parts to new. After picking up my Land Cruiser with none of these things done, It took me about 20 minutes to free up my sticking "E" Brake ( that was 2 years ago and still working fine today) and another 15 minutes to raise my front suspension so that my Land Cruiser sat level. The good news is that I saved a bunch of money that you people didn't get. At that point I swore I'd never bring a vehicle back to Bailey Toyota. The only reason it came there this time was because our insurance company recommended it as it was to be repaired at a Factory Toyota Dealership and done right. Done right....! HA!!!! As discussed with Jason yesterday the condition our Land Cruiser was returned to us after the body work is appalling and almost as if an amateur did the work. The amount of over spray on the truck was insane. I spent 3 hours so far removing over spray with Gun Wash and I am still not finished. The tapping job for the paint work almost appears as it was done by a 6 year old. Paint on trim, places not tapped properly allowing over spray to get where it shouldn't. Paint on my brand new tires, over spray on my bug deflector, rear window, all 3 wiper blades,Sunroof, sunroof deflector, all the black trim on passenger side, the hood appears as it was wiped down with some chemical and is dull looking now with no clear coat?, my detailed engine bay is completely covered in white shop dust, the washing job was never rinsed properly leaving a white Haze on all windows to the point it would be dangerous to drive at night in that condition. AND this is how a professional Factory Toyota Dealership returns a vehicle to a customer...!?!?!?.... appalling workmanship! We will never be back and filling a complaint with the better Business Burrow of Ontario. Reason being, because after explaining this to Jason on the phone yesterday- he never not once offered to do anything about it except speak with the shop. WHAT ABOUT MY LAND CRUISER...!?!?!? Disappointed Customer that will never ever be back. Follow up. After trying to detail the Truck for the first time since it was returned by Bailey Toyota we found many many more flaws in their workmanship. 27 to be exact. We photographed as many as we could and contacted our Insurance company. The case was re-opened and an appraiser is in contact with us. I posted a few more pictures of their terrible work that came out of their body shop. The last photo is from a orbital sander contacting and damaging the window trim. The rest are poor taping/masking jobs. The over spray is difficult to capture in pictures but we did get some that show it clearly as we just keep finding more and more!!!!. Horrible, horrible and completely unprofessional work! The problem with the type of 'Liquid Spray Mask' they use is that if NOT enough is applied the overspray/paint will penetrate it. I found this out after speaking with a reputable body shop and the appraiser himself. It's a soap like product and is less than ideal for a professional body shop. All of my wind and rain deflectors are now ruined due to the overspray and trying to remove it.

Met with a sales worker at this dealership this week. I was very excited to hear about the Corolla Cross which was going to be in my budget. The MSRP was going to be $24,000 with an interest rate of 5.6% and I was told that with the vehicle shortages right now that this price and rate would be undefeated. When I told the salesperson that I actually had an offer to sign for a $33,000 vehicle from Kia with an interest rate of %2.99 I was flat out told that Toyota would simply not compete with Kia because Toyota is superior in reliability and longevity and I was shown a chart stating how much money I would be predicted to spend on maintenance in a Kia vs a Toyota over the years. The estimated maintenance on a Toyota was much lower but I told this sales person I was interested a lease, so the vehicle would be under warranty during my time with the vehicle. I just thought that telling me that they would not compete was a very strange approach from a sales person. I thought the whole method of getting a sale would be to compete with other dealers to get my business but either way I signed with Kia later that afternoon. As a side note Toyota is the only dealership out of all 9 that I've visited between Sarnia and London who insisted on coming for the test drive with me. It felt awkward and uncomfortable and I was very close to passing on driving the vehicle in the first place once I found that out, especially after the talk we had inside beforehand. All in all not a good experience but I hope that by leaving such a detailed review maybe some of these things could be improved on for future customers.

We recently purchased our first Toyota from Bailey Toyota. The initial visit went very well, and the salesperson, Aren, accommodated our schedule to ensure we were able get the transaction in motion even thought is was approaching closing time. The vehicle did take a bit to arrive, however Ian, the Business Manager, always provided prompt updates as to when it was expected, and accommodated a few changes to make sure the accessories just as we wanted on the vehicle. Once the vehicle arrived, I was happy to receive an email and a phone call to schedule delivery. Upon delivery, everything was as expected, and we appreciated the attention to detail in touring us through the dealer, meeting the service folks, and reviewing the details of the new vehicle. The experience was great, and we appreciate the efforts from everyone at the dealer which enabled us to begin enjoying our new vehicle!

I recently purchased my 2022 corolla from Bailey Toyota at this time of year when there's nothing available in the market and no one is thinking of getting vehicle so quick, i found my one just in few days, sales person John was really helpful in all this, though everyone on the dealership,the whole team was good too, thanks Bailey Toyota and John.

I have owned a Toyota for 12 years and have never had any repairs besides maintenance! This car seems it will last forever. Service here is quick, friendly and honest.

Update April 23: Received a call from the Sales Manager who apologized for the poor service we received at Bailey. I've changed to 4 stars to reflect the responsibility he took and the fact we were able to negotiate a deal and order a new vehicle from them. tl:dr Booked test drive, drove an hour each way, owner drove off in it, staff did nothing to help us, showed us competitor's colours Booked an appointment with our salesperson 3-4 days ahead to test drive the new Tundra. Wanted to make sure it was available since we were driving an hour to Bailey. She confirmed it would be ready and waiting for us. Got to the dealership and saw it warming up outside. Great, we thought, it is all ready for us. Went inside to find our salesperson. While looking for her the guy drove away in the Tundra. The salesperson told us the owner left in the Tundra and he was in a bad mood and they wouldn't ask him to come back so we could test drive the truck. ZERO concern that we wasted several hours and gas driving to the dealership for nothing. Asked to see paint colours and she pointed out the colours on a used GM and Honda product on the lot and said they would be similar. She finally found some colour samples in a Toyota swatch book. I emailed the salesperson several times after our fruitless visit and said I would consider them if they would offer a modest discount off MSRP. All along the salesperson said she would work out something for us. Well that was a waste of my time as all they offered was to waive the BS $399 admin fee. Terrible experience at Bailey trying to make a $75,000 purchase.

Top notch set up. Just bought my new car and sold them my truck. Everything was above board, quick, easy, and not pushy at all. Great transaction, best car purchasing experience I have ever had.

Recently purchased Sienna 2022, initially I thought good experience but lately realised when they sold me some additional products like winter tire, rust proofing , additional warranty ( basically up-sale dealers product) they have quite a few hidden cost that ends us me spending additional approximately $ 700 which I have not budgeted for. When taking this matter at dealer level they are not willing to help, while taking it to Toyota they says they can not interfere with dealer. Question : Should not Toyota be responsible to ensure that while selling product to their customer , dealers should be transparent with customer for all associated cost for product the offer to their customer?