ATB Financial - Calgary

Great service. Doesn't feel like a typical bank, that's for sure.

Service is completely garbage they will not pay me my money and they will not give me an answer as to why it is now been 10 business day that I've been trying to cash a check and they told me the same thing every day.

Setting up a account was pretty care free, great working with Enas, Salem

Sean R helped me with all my business and personal banking. Because of him i will always be a ATB client, thank you!

To Mr Stange I really wanted shared the most incredible customer service experience which I have shared and received from Sean, Herman, Holly, ChiChi, Vi and Edward Newron ATD downtown Calgary from the ATB team the past year consistantly. Just last week, Herman and Vi has given me the absolute ABOVE & BEYOND customer service level at its highest and should be recognized for her phenomenal VIP customer experience!!! I most sincerely appreciate all of you for awesomely amazing exceptional customer experience every VISIT~☆☆☆☆☆ You guys absolutely are AWESOME!!! Your phenomenal teamwork at ATB ROCKS!!! I deeply thank you for ATB's VVIP client care services, CURTIS with all our hearts!!! Sincerely, Benedicto & Park family

Modern banking facility, first bank to have Pepper, the robot as a banking associate deployed, helping out customers.

I didn’t want to post this review, but given the position they have put me in, I feel my hand has been forced. As a sole proprietor, it’s my duty to make sure others avoid the possibility of dealing with what I’ve been through. If you are a small business owner, especially one who is still trying to climb out of the economic fallout of the past two years, it’s in your best interest to read this before considering ATB for your business needs. ATB employs a lot of nice people. Nice is the word I use because it’s accurate. Though the person who was in charge of my account up until the end of last year wasn’t stellar to deal with, as he came across as condescending and seemed to have no understanding of my business needs. It’s possible that his change in positions at ATB at the end of last year could have led to what happened to me. But that’s no excuse. He shouldn’t have a job there at all if he’s not going to do his job. This company is technologically inept. Whether it’s the mishandling of e-mails, the systems they use for handling accounts (one time they literally couldn’t find me in their system when I was at a branch!), or automation in general. Nice people, but ATB isn't professional in a banking sense. In December, ATB automatically withdrew the balance of my business loan without my consent. I caught it quick, and about 7 days later, they had it fixed. A month later, they did it again. For some reason, this time it couldn’t be fixed. I would later be told that it was an automated process that caused that, and that it shouldn’t have happened. I was also told that it was extremely unusual circumstances that made that happen. I was also told that this second time, it couldn’t simply be reversed. Here’s how a company like ATB should handle extremely unusual circumstances: They should take extremely unusual steps to reverse the problem. I don’t care what the rules are. You don’t take THAT much money from a struggling sole proprietor and just shrug and say, “Damn, we wish that didn’t happen.” You take extraordinary steps to reverse the problem. You STILL should be fixing this, but I get it. I'm not important enough am I? There were many such problems over the past almost 6 years that I let go because they didn’t affect me in such a way that I had my back up against the wall. But this one, while it was properly explained to me (why it happened), is still no excuse NOT to fix it. Thanks for the $50 gift card for Red Hart Brewery. While I am friendly with that business, I’ve been trying to avoid alcohol for quite a while now.