Assured Automotive

Name: Assured Automotive
Address: 19 Stafford Rd, Ottawa, ON K2H 8V8, Canada, H, Canada

4.4/5 ★ based on 8 reviews

Contact Assured Automotive

Address :	19 Stafford Rd, Ottawa, ON K2H 8V8, Canada
Phone :	📞 +79
Website :	https://assuredauto.ca/locations/concordia-ottawa-west-on
Categories :	Auto repair shop , Auto body shop , Car repair and maintenance , Auto dent removal service ,
City :	H

19 Stafford Rd, Ottawa, ON K2H 8V8, Canada

Best Auto body shop in Canada

L	Lyndsay Bailey on Google ★ ★ ★ ★ ★ My car was hit by another driver when it was only 2 months old and I was put in contact with Assured Concordia by my insurers. They were in touch only minutes after they had received the initial photos to advise that in their opinion the car was unsafe to drive (the drivers door took most of the impact and there was a question over whether it would close securely) but that they had arranged a rental and would see to my car right away. Although there was a small delay due to getting parts that was out of their control I was kept informed every step of the way and every member of staff I dealt with was incredibly friendly, polite and professional. My car was fixed very quickly despite the delay getting parts and looks incredible. Despite the horrid experience of a hit and run Assured made the whole process of getting my car back on the road and as good as new a pleasant one. I would not hesitate to use Assured Concordia should I need to again and would happily recommend them to anyone who needs their service.
R	Rachel McDonald on Google ★ ★ ★ ★ ★ I was astounded by the level of professionalism and the quality of service received at Assured Automotive. Devan communicated with me regularly to keep me up to date on the status of the repair. I never once felt out of the loop during the 24 days my vehicle was in the shop. They also went out of their way to communicate with the rental company on my behalf, which was hugely appreciated. The repair itself looks spectacular & the vehicle looks brand new! I could not be happier!
C	C Hafner on Google ★ ★ ★ ★ ★ My car’s rear passenger door had a dent and I thought it was down to bare metal. I never saw who did it so I knew it would not be covered by insurance. Since the Assured Team had done an exceptional job installing a new windshield for me last year, I went back to them to request an estimate to repair this dent. Bob came out and took a look at my vehicle and was going to provide me with an estimate. This included a conversation asking what bothered me most about the damage and the probable costs to do a proper repair. When I expressed that I was not worried as much about the little dent as I was about the likelihood of rust he said “just a minute!” and dashed over to the shop. Moments later he returned with a rag and some rubbing compound and was able to discover that it was in fact not scratched to bare metal but only hard paint transfer from another vehicle. It was such a simple and generous gesture that resulted in my complete satisfaction. Any dishonest body shop could have very easily taken advantage of the situation and insisted that a full repair would be necessary to protect the car from rust. I love that these guys always deliver high value and honesty and are very collaborative about the approach. It’s one thing to deliver a professional service with quality work but it takes a business to another level to do so with ethical behaviour and kindness. Thank you!
T	Troy Anderson on Google ★ ★ ★ ★ ★ My 2009 Jetta was in for Vw 12/yr rust warranty just over a year ago for a couple quarter panel repairs. I have over 10 years automotive industry. Service wasn’t the issue cara was amazing the issue is with the work done. This is what is called “normal” and “it’s a Vw they rust” is what I was told. I wouldn’t expect the rust that was repaired to be back and even worse in just over a year after being repaired is disappointing.
G	Gabriel Chamberlain on Google ★ ★ ★ ★ ★ Assured was efficient and knowledgeable in the diagnostic and repair of the vehicle. All of the employees are friendly and understanding. I would recommend the services provided at this location to everyone looking for any type of vehicle repair.
S	Son Nguyen on Google ★ ★ ★ ★ ★ Came in to get the left fender replaced. Service was good, parts arrived earlier than expected and the replacement took 2 days. Friendly and easy going staffs, it was a good experience overall. Highly recommended.
R	ROBLLOYD_ on Google ★ ★ ★ ★ ★ I had a great experience working with the folks at Assured after my car was hit in a fender bender and I submitted my first ever claim. They were great with communication and were professional from start to finish. The repair job looks brand new, and they even finished ahead of schedule.
D	David Belovich on Google ★ ★ ★ ★ ★ Referred to them by a friend, after we had a moderate fender bender. Turned out to be a really outstanding business to deal with. Engaging, trustworthy, straight forward, and understanding. Especially impressed with their efforts to keep us informed as to progress and explain delays, as supply chain issues led to a very long wait for the final part to arrive. Special thanks to Cara for looking after us so well. Highly recommended!