Arrow Appliance Sales and Service

I called many appliance service companies to come take a look at my washer that broke down. Not only were they one of the only few that answered or called me back, they were the first one to be readily available. Doug came the next day to inspect my broken down washer. He gave it to me straight and told me it wasn't worth paying him to fix it compared to what I could buy another unit for. He told me that he had a similar unit for sale and welcomed me to take a look. We went and loved the unit and they even gave me a bit of a deal considering what we had just went through. To top it off, they offered to deliver it and install it that same day. From start to finish, I called for service and had a new unit installed within 24 hours. I felt like they actually cared about our situation and did what they could to help. They didn't try to just make money along the way. I would highly recommend them to anyone. Thanks again! Kelly.

Highly recommend Arrow for any of your appliance repair needs or a refurbished appliance. If you are looking for a part, they are likely to have it.

******** UPDATE: Since posted, the owner of the company has contacted me, come to my house to repair the dishwasher and has found and fixed the issues that caused problems. He tells me he is also adressing the customer service issues I had. See below original posting. Extremely poor Customer service and did not fix problem I brought my dishwasher in May. Dropped it on a Thursday or Friday because of low pressure problem (Glasses on top rack barely get splashed). They did not have me sign any paperwork or anything, did not note the problem. The tech told me he would look at it on Monday. A week later I still did not get any answer. They told me they were waiting for a part and would not call me back despite many requests. After a week and a half of no answer, I decided to show up to the place to get an answer. They told me they would have it fixed the next day. I came to pick up the next day, they told me they had changed the gasket. I asked about the pressure and the tech told me he was not aware of that problem!!! There never was a part to come, they just made that up to stall. They never wrote down the problem, and no one had bothered to phone me to ask what the problem was. I had to leave the dishwasher another day to be told that they could not find any problem with the dishwasher. They only gave me some dishwasher tips and tricks (That part was somewhat useful, but I could have gotten that on any youtube video). After $110.00 I paid for the gasket, the problem has not been fixed. After trying the dishwasher for two months, it is no better than before I left it there. In all my dealing with them, they only phoned me once, despite many pleas to call me and give me an update. This repair store has extremely poor customer service and wasted my time and money without fixing the problem

The oven door on our gas range fell off five days before Christmas. All the service people I called could not come because they were booked into Jan. All that is except Doug from Arrow appliances. He too was booked into Jan. but came out anyway. That's what I call going the extra mile!! Thanks to Doug our Christmas will not be ruined. Thanks again Doug.

Took multiple attempts to confirm date/time of service call. When service call was completed, was told that the issue had to do with electrical and not the dishwasher itself. Paid for an electrician to come out and was told there was nothing wrong with the electrical. Called Doug back and he stated he would go back to the property and inspect dishwasher again. After several messages and no response have decided to use a different company. If a secondary service call could not be completed, it would be good customer service to at least call back. Will not use Arrow Appliance again and would not recommend to others.

This family business is fantastic! Our 30 year old fridge quit on Sunday, so I called Doug Monday morning. He drove 60 km to Vernon to check it and had a rebuilt one in its place by 4pm! Love these guys!!

We had Arrow Appliance come out to attempt to repair an issue that was clearly described prior to their attendance. Their technician attended, ordered a part and reattendes to install it. The same issue arose immediately afterwards. We called and reported this, had them return and were essentially told it was us not using the range properly - even though we hadn't had this issue in 3 years of using the range. Very poor customer service and range is not repaired. Would not only not recommend, but would recommend against.

I have to preface my review by stating that Doug seems to be a very nice, well-intentioned person. That said, and based on my 4 month ordeal with him, I would strongly urge people to AVOID using Arrow Appliance. Simply put, as other reviewers have said, Doug misdiagnosed the problem right at the start - in fact, he didn't really technically analyze the issue at all before erroneously concluding what was required. (Hence the 4 month wait!). To make matters worse, Doug is an extremely poor communicator, so we ended up having to make multiple phone calls to try to understand the almost never-ending delays and "no-showed" on at least one occasion without even bothering to let us know that he wouldn't be coming. Doug always seemed to be rushing off to see other customers but, in my opinion, did not seem to prioritize appropriately - complete the work for customers that have been waiting the longest should be the M.O. for any company, but apparently that is not how Arrow operates. Doug consistently over-promises and under-delivers. All in all, a most frustrating and dissatisfying experience - 4 months of inconvenience that ended up costing us essentially a thousand dollars! Needless to say, we are not happy customers of Arrow Appliance and would certainly not recommend the company.