Arbor Memorial Inc.

Person pays for the plan in advance Person is told when they die everything is covered and the family just needs to make that phone call Person dies, family arrives there, gets 5.000 dollar bill. Shame on you

Completely unacceptable online funeral! Inaudible sound and Incredibly unprofessional video coverage. These people have had over a year to figure this out! Extremely poor value for the money.

Went there to “ make arrangements “ but ended up stopping the meeting and walking out........... My impression of Arbor Memorial sales staff at their Glenwood facility is actually sad. They are not only strongly controlled by company policies put in place to make big money but the sales staff themselves also appear to be motivated by profits. It didn’t take long to figure out that the best interest of the customer does not come first with this funeral provider. I found a better place.

Not surprised to see all other's views after my own experiences. Unethical policy, cold hearted sales rep, rude manager intimidating you when you have requested something. I was so surprised by such unprofessional behaviors. The customer service at head office is ignoring your complain or concerns, only to picking out if you made any error. I made error because of their incomprehensive numbering system. Cold hearted people working in a wrong profession.

Not sure about the rest of their services but the on line live video feed for recent memorial service for my Aunt that passed away was a complete failure for us. We tried logging on from Australia. The information forwarded in advance on how to log in was inaccurate, the video link didn't work, there was no way to get help/service so we missed it. Apparently the whole thing was running significantly late but there was no way for people logging on to know this. This is analogous to the photographer for your wedding forgetting to put film in their camera. If it doesn't work well it isn't like you can do it again next week. Very frustrating and very very disappointing.

Expensive but necessary, often misunderstood but overall quality is present, both in products and services. Unfortunately like many purchases made throughout a life time this is one that no one wants to make but must do so at certain times in life. The heightened nature of many families and the grief they feel can lead to negative sour feelings. Overall I am very happy with the services and products provided.

During this pandemic, I can't believe that the funeral homes that are runned by Arbor Memorial are charging a full fee for half the service, limited to certain people that can attend. This is price gauging. Some locally owned funeral homes visitors are able to line up outside, similar to grocery store. Why is Arbor making it difficult?

My father passed away recently and the director herself was amazing. We paid for his cremation,up front about voided will even provided it however someone who had come forward with a photocopy of a voided will was given access as a executor. The manager who took over because other parties didnt like her was unprofessional and kept asking us to do things to prove as we did but after repeatedly saying they wouldnt release his ashes without proper court documents which we agreed to. Then emailed saying the legal department deemed these people as executors even though they didnt have possession of original will that was not validated because the courts deemed it void. But what happened next emailed from the manager blackmailing us saying they would agree to release his ashes to us if we agreed to not fight this illegal will. Add insult to our pain also emailed us again saying that they were sending that same message from other parties. We begged and pleaded not to release his ashes with this photocopy of voided document and that we had a to wait a few days for lawyers appt as well as court estate clerk to return to please email them but no was asked for a court officer to stamp this voided will. They cant stamp it because its void. Fast forward so now we have paid for his cremation and get nothing but a email saying will we allow you to keep death benefit applied for because you paid for cremation but they get ashes. They will be releasing the documents to them as well, excuse me you engaged in a contract with us in confidentiality agreement all identification and such provided to you was under those terms. Also the email sent by manager to me address to someone else about beer and wings and how she kept him in the blind over this because we didnt agree that it gave her so much drama she didn't need a tv. The sad part even when we begged for them to require the same from the other parties that they were requiring from his biological children and wife. They wouldn't even. We asked for their lawyer's to contact us and she responded for them. So you made his children beg after spending days watching him die in a traumatic way, took away our legal right, then part take in documented blackmail to cover up releasing my father on a photocopy that if had they checked properly would have found it wasnt legal seeing as I have the original. would hope that this manager loses her job for incompetent behavior because no apology could ever make up for what she did to our family. No court stamp, no lawyer information not legally filed not original and not even my dads legal name. Shameful we paid money, degrated, blackmailed and walk away with nothing But it documented daily through emails. Pure negligence