Aquarius Medical Clinic

Name: Aquarius Medical Clinic
Address: 179 Davie St #202, Vancouver, BC V6Z 2Y1, Canada, Z, Canada

2.5/5 ★ based on 8 reviews

Contact Aquarius Medical Clinic

Address :	179 Davie St #202, Vancouver, BC V6Z 2Y1, Canada
Phone :	📞 +9777
Website :	http://aquariusmedical.ca/
Categories :	Doctor , Medical clinic ,
City :	Z

179 Davie St #202, Vancouver, BC V6Z 2Y1, Canada

Best Medical clinic in Canada

N	Neda Changizi on Google ★ ★ ★ ★ ★ I had to deal with this clinic because my family doctor moved there. The doctor never called on the first appointment that I had and when I called back the receptionist said the appointment was in-person! (They never mentioned that when I booked it and they haven't been doing in-person appointments for couple years). I had to talk to annother doctor in their office to get some lab work requested. However the doctor never called to follow up even though there were few out of range items in the blood work. When I asked the receptionist to check why the doctor never called she said she was a reception not a doctor!
L	Lara Ivkovic on Google ★ ★ ★ ★ ★ I was greeted at the appointment with the most lovely receptionist. I waited a couple minutes and was well informed, treated wonderfully and am in little to no pain within the hour. Absolutely recommend this place. Fantastic staff and a very comfortable space to be in. Thank you Aquarius clinic for the most easy experience that I was worrying about for weeks!! Much love to you all.
S	Sharoney Cutie on Google ★ ★ ★ ★ ★ I had an appointment at 1:10pm and I was by my phone I received no calls from the doctor (I do get blocked calls) so I called the office the receptionist told me that the doctor said it went straight to voicemail. I explained that I received no calls so they told me the doctor would call back. I called the office back at 2:00 letting the receptionist know I received no calls they told me to wait until the doctor was free. I called the office again at 2:40 to see if there were any updates they said no just wait. I received a call at 3 from a receptionist telling me I can rebook on sat which is two days from now or I can continue to wait for this doctor. I agreed to wait. I called back at 5:30 still not hearing from the doctor and the receptionist told me that the doctor will not be calling me and that the next appointment i can make is Sunday. I have been waiting hours for the doctor to call with no decency from the doctors office to tell me that the doctor will not be calling me and that I should know doctor doesn’t usually call back. Where was this information hours ago. Worst doctors office ever I can see why people give it such negative reviews.
I	Irina Nogina on Google ★ ★ ★ ★ ★ I’ve booked a set of 6 months vaccines for my baby 2 months in advance to make sure we can get those on time (they usually fully booked 2-3 weeks ahead). On the day of appointment we came to the clinic and been told that the Doctor who was supposed to do the vaccines is no longer with the clinic and they called me once but couldn’t reach. That’s it.. No message, email or a repeat phone call was made, nor we’ve been rescheduled with another doctor. The next available appointment was in 2.5 weeks. It was a time sensitive appointment and they just don’t care about it. They know there are so many people that need to see doctors that they’ll always have clients and will get paid no matter what. But that’s how the whole system works here. No one cares about professionalism and peoples’ needs.
S	Scarlett Henderson on Google ★ ★ ★ ★ ★ I have always had good service here, Dr. Stephens always makes me feel comfortable and the wait times are never longer than other walk-ins - HOWEVER, the way they handle their patient aftercare/administration is quite depressing. I called and left a voicemail for a follow up appointment with all of my personal information on file - an appointment I was told I need by the MD - and never heard back. On top of that, their phone line will be dead for hours, no voicemail, no option to leave your number for a callback, no forwarding number AND no email to reach them - NOTHING, during business hours! There is no indication on their website or google search that they are closed and should therefore not be ignoring calls, it's a medical facility for heaven's sake. Completely unprofessional and honestly bordering on malpractice. I've also been informed they specialize in maternal care, I will never put my baby's health in their careless hands, no ma'am!
M	Maria Ivanova on Google ★ ★ ★ ★ ★ I have my maternity doctor at Aquarius who is there only one day a week. During my 30th week receptionist called and had to reschedule my bi-weekly appointment 2 times. I adjusted my work schedule and moved thing around twice. Receptionist called me again regarding my next 2 weeks touch point and said that doctor has to leave early and I had to adjust my appointment again. I got disappointed as this brings a lot of inconvenience. I expressed my concern and reception said : “you can go to another doctor”. Wow.. really? She did not sound apologetic and her customer service skills were at level zero!!! So disappointed with this kind of treatment especially that late in my pregnancy
G	Gene Porrikov on Google ★ ★ ★ ★ ★ Horrible clinic. Dr.Riley needs to get a proper schedule and the front desk girls really need an attitude check. They cancel appointments, then reschedule back to original time as if people don't have lives. Called again to reschedule an appointment because Dr Riley works only one day per week and wants to leave early that day. My wife is 32 weeks pregnant, took time off work for the appointment and because she can't reschedule to leave work early, the front desk girl said to look for another doctor. These people should be shut down and sued for malpractice. Unacceptable behaviour telling people so close to child birth to just go find another doctor. These appointments are made weeks in advance. Honour your appointments and don't be so rude when its your fault.
A	Ariane Gabrielle on Google ★ ★ ★ ★ ★ I just tried to get an appointment for a medical issue. I have had no family doctor for over 4 years. Called 6 other clinics. None answered the phone. You couldn't even leave a message. Some had voicemail that directed you to their website which only had marginal info for existing patients. Very third world. Actually. Aquarius answered the phone on the first ring by Lucy. Pleasant, super accommodating. She was simply divine. Got an appointment right away. Thank you Lucy. So much. For actually caring and ending my miserable experience in trying to find health care in Oh Canada. Update: March 01 2022. More wow. Got a phone call from doctor (Jason ?) right away to get me a blood test. He spent 20 minutes with me. Then I got a phone call from the clinic less than 24 hours after my blood test to go over the results. Not rushed. Answered all my question. SOOOO impressed. Thank you.Outstanding service.