Altima Telecom - Richmond
4.1/5
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based on 8 reviews
Contact Altima Telecom
| Address : | 5300 No. 3 Rd Unit 841, Richmond, BC V6X 2X9, Canada |
| Phone : | ๐ +9 |
| Postal code : | 6 |
| Website : | https://altimatel.com/ |
| Categories : | |
| City : | X |
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Adam Skinner on Google
โ โ โ โ โ Thank you so much Nikki for your excellent customer service and kindness in helping me transfer my internet account today. Nikki was absolutely professional and cheerful, knowledgeable about Altima products and services. It was a pleasure speaking with you today!
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William A on Google
โ โ โ โ โ Customer service is great. Whatever phone called or emailed they were so patient so helpful, and solved the problem for me. Even I haven't use their internet yet. Good company you can trust.
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George Hue on Google
โ โ โ โ โ I had a great sales experience with an agent by the name of Midge. She was so patient and knowledgeable. She is a great addition to your team. I have worked as a training instructor before I retired from Air Canada, and I can tell, that you would do well with her mentoring and instructing other agents.
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Pili Vega on Google
โ โ โ โ โ If I could give them 0 stars I would. Do not hire this internet provider - they will not install internet on time despite clearly indicating the intended start date. This is vital nowadays if you're working from home. As a new customer, I am very disappointed and cancelled my account.
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Eric Pedersen on Google
โ โ โ โ โ Rose with Altima Telecom was very informative and helpful. She answered all of my questions in a polite and professional manner. The value for the internet package was better than any of the competitors and they seem very responsive to their customers. I highly recommend giving them a try.
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Jennifer Fu on Google
โ โ โ โ โ I've been with Altima Telecom for more than 3 years, and I would like to give 5 star on the customer service. I really appreciate the professional support from Sharon Kou, who was responsible efficient and patient! Her extention number is 726, it's so nice to talk to her!
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S. N. on Google
โ โ โ โ โ I was happy with customer service improvement over the last year. I had to wait 15min at least to talk to some who didnโt care much about the customer (I said I will switch to Shaw, he replied: itโs all your decision). This year I called them, and the lady was very friendly and understanding. She offered me a better deal, so I stayed with them.
Overall, pricing is good but they charge for router, 6$ monthly. The website needs serious update and I suggest Altima please REPLY emails !
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David โDave The Bald Guyโ Chipp-Smith on Google
โ โ โ โ โ Called up this company to ask SPECIFICALLY if they service my location. Online tool states they do. In calling the office., the salesperson confirmed that yes they do. I CONFIRMED several times that I am rural and the sales person stated "do not worry sir, we will take care of you and yes, we can service your location.
I provide my payment for the first month, which they were more than happy to take. I was told that the equipment will be shipped. 5 days later, I receive an invoice for the 2nd month (as you pay a month in advance), however, I still had not received the equipment to begin the service - that is scheduled to arrive April 5. I called customer service to ask for clarification and that is when I am told that they cannot service my location. SERIOUSLY?? They need to train their sales people better. Don't promise me that you can service a location, then tell me you can't - who knows when they would have called me while holding on to my original payment! Then they blame Shaw - but when I called Shaw asking if they serviced my location, I was told right away that they don't. So, it isn't Shaw's fault.
Just another crooked internet provider here in Canada.
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