Alpha Stone - Richmond
4.1/5
★
based on 8 reviews
Contact Alpha Stone
| Address : | 11591 Bridgeport Rd, Richmond, BC V6X 1T5, Canada |
| Phone : | 📞 +7887 |
| Postal code : | 6 |
| Website : | https://alphastone.ca/ |
| Categories : | |
| City : | X |
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vanstak on Google
★ ★ ★ ★ ★ Awful service.
Went in to look for a small kitchen counter top and was given a rough quote of approx $1000-$1100 from David using some of the smaller end pieces in their cutting area.
Returned a couple weeks later to finalize the order and arrange measurements. Had to chase them and call a couple times and eventually reached Emmett who was very rude and clearly did not seem interested. He also said they couldn't do it for less than $2000 and there was no discount on the end pieces.
Had dealt with them years ago but will NEVER deal with them again and they wasted our time!
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Joyce Shi on Google
★ ★ ★ ★ ★ I literally just got my countertop installed. Alpha stone was a great place to do business with! Eric was awesome! Super knowledgeable, personable, and went above and beyond when I was looking for my countertop replacement. He did everything he could to make sure I would be happy with my decision. Great installation team as well! Very detailed and creative! Would definitely recommend them if you're looking for professional fabricator!
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Aidan Heatley on Google
★ ★ ★ ★ ★ Did a complete kitchen renovation with complicated stone work. It included 2.5" back lit mitred counter top with waterfall and back splash. The attention detail was great, ensuring that all the veining was aligned throughout the whole kitchen. The whole team provided excellent service and were great from concept to installation. Eric and Sue were extremely helpful and were involved with every aspect of the process. The installation team was professional, courteous and detail oriented. Highly recommend Alpha Stone.
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Mark McDonald on Google
★ ★ ★ ★ ★ This is my third time using Alpha Stone. David Peng and his team are very professional and did an exceptional job. The variety of choices is endless. I used stone and the beveling was seamless. The installation was perfect. Based on comparisons, I found their pricing great!
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Steve Kwok on Google
★ ★ ★ ★ ★ I have dealt with Alpha Stone now on 7 residential home renovation projects. Not sure how people say they have customer service problems. I have never had any issues with my counter tops nor with service. Our rep David Peng is outstanding. He is always willing to take that extra step to make sure the job goes smooth. Very knowledgeable about Granite & Quartz, from how to get stains out to helping us fill dents from the client dropping a cast iron pan on to the counter top. In construction it is very hard to find reliable & responsible sub-trades. Thank you David for all your hard work you are one of the many reason why we keep coming back to use Alpha stones on all our projects.
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Carolyn Wong on Google
★ ★ ★ ★ ★ David did great job for my new house calacatta gold marble top work. All the work was done professionally and met our satisfaction. The after sale service is fast too. We are happy to choose Alpha Stone and would like to recommend to our friends as well.
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Francisco Cano on Google
★ ★ ★ ★ ★ David was super fast to quote us and they put the stone in less than two weeks, price and quality is amazing. We will do businesses again with this company.
Francisco Cano
Gastown International Language Academy
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Olivia C on Google
★ ★ ★ ★ ★ this place offers ZERO followup service. I spend 8000 dollars here. I was told that I need to buy 3 slabs of counter so that the pattern in kitchen backsplash would look nicer because then the pattern can be continuous. Ended up after installation, nothing line up and definitely no continuous pattern. the bathroom counter end did not line up either, A crack line from the join became very visible after couple of months. I email them with photos, called and follow up, and they did nothing. just kept saying the service department will contact me. Now another 3 months elapsed. Of course never heard from them. Do yourself a favour and go somewhere else if you are thinking of upgrade your counters.
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