Alberta Health and Safety Training Institute - Calgary

ITS A MONEY INSTITUTE, DONT WASTE YOUR MONEY AND TIME IN THIS TRAINING INSTITUTE. NOT RECOMMENDED. THEY WILL FAIL YOU NO MATTER WHAT AND THEY WILL TELL YOU THAT YOU HAVE TO PAY ADDITIONAL COST FOR A REVIEW. TO PAY FOR MORE THAN 4K FOR TRAINING TO RIP YOU OFF.

I have always enjoyed taking my CPR recert at AHSTI but this year I am extremely bothered by my experience. I was able to pay for and sign up for the recert course on Friday night for a Sunday class. The company failed to send me my online access to the online portion of the class even though they happily took my money. I easily could have completed the online portion if they sent it to me. And when I arrived to take the practical portion of the course they wouldn’t let me take the course because I didn’t do the online portion and were unable to give me access to the online portion and unable to give me a refund because the receptionist isn’t around till Monday. This is so disrespectful of my time and money. There are easy fixes to this: 1) fix your website so people can’t sign up on Friday night for a Sunday course, 2) train your weekend staff to provide refunds, or 3) at the very minimum train your weekend staff to be kind and apologetic when it is your company that messed up. As a customer, purchasing a product that is live and active on Friday night in today’s day and age, there is an expectation that access to the course will be given immediately if needed or the product/service wouldn’t be available. This happens with all online services I have purchased in the past

I took standard first aid, and then EMR here and I had nothing but positive experiences. All the instructors and staff are invested in what they do and I feel grateful to them for all the skills and knowledge I learned. I highly recommend it

All students were quite satisfied with our instructor Ms. Rina's teaching. Full of information and hands-on learning!!

For blended in person first aid portion: Josh was a great instructor. Very engaging.

Reading the reviews here it is not the first time people are missing the online part. The customer service portion of this business must be reviewed instead of getting prepared how to give the instruction what email to check in the spam folder(how would people know what emails do we need to check in the spam if we don't know that email in the first place? Good for them because they excatly know what email to look for). If they can sent multiple emails to ensure the training is being paid prior to the schedule date then they most probably know who have not taken the online course yet and maybe with their good heart they can understand that people are busy and tired that a little help means a lot. The customer service also wanted to let me know that she was upset that I am upset and it was hard for me to further understand that she seems to hope I need to suppress my emotion and respect hers. Today there was 4 people that I know have to reschedule due to this. I am curious to see if how many people in the past had this experience because it becomes an issue as one gain and the other party loss, sadly it is the customer who loss their time and money. The email reminder satisfy their obligation but like a fine print it emphasize less stress about the need to do the online first the way they wrote it. It was in the last sentence. Lastly I was threatened that they may no longer accept me anyway due to how I was upset of this reschedule. Attached is the email reminder. Maybe when I have time and know how I can get the number of people who have to reschedule it will help us all to find a way to help one another. We are talking about customer services here where the goal is to improve our services and go to extra mile but that's only my assumption, theirs maybe different.

Booked my class within FOUR days of the date (remember this detail) and they failed to timely send me my online information for log in. Clearly, I missed it in my inbox, as I thought I had all the information I needed. When I went to the physical classroom, they turned me away because I hadn't done the online portion. When I asked for a refund, not only did they not reply until I asked TWICE, but told me I couldn't get a refund because I didn't ask for it FIVE days in advance (remember I booked it within FOUR days). Comically poor business practices and thus have earned a negative review. Get your training elsewhere where they treat you as if you value your money as much as they value keeping it. Oh, best part, if you ask for another chance to take the class, they require another payment of 65$, because reasons.

I would highly recommend this place for your Red Cross First Aid Certificate. It is convenient to get to by either car or transit and they have online courses as well for those who don't really like to travel. Serena was my instructor and she did an amazing job running the class. Listened well to everyones feedback and answered all of my questions efficiently.