Agostino’s Italian Bakery & Fine Foods

BEWARE!!!! please pay attention when you pay . They will charge you more by distracting you with conversations while you pay . Make sure the amount is correct before you tap your card . I am never going to this place again. Response to the owner: you did not give us receipt ( my son came to your bakery ) as you both ? Forgot? I just felt like like it was too overpriced for the cupcakes we bought so I called you and ask you and you said “ oh it might be a mistake “. How convenient rt? I have nothing personal with you or your bakery but I will not return to this place and you better stop robbing people. You charged us $12 extra including tax . Since I noticed it I got my money back but what if I didn’t? Everyone is working very hard to earn money so better stop doing this. Yes I did call you and got my money back . Try to acknowledge the fact that there is a problem instead of accusing me lying. I should have just ignored this as a casual mistake until I read your reviews , so it’s not just me and it’s not a simple mistake. You have a blessed day too .

Their baked goods are great and I love stopping infor a custard tart when I'm there. However I've never found frozen products that I thought were worth the price. Now found they charge $7 for an individual tea biscuit? Won't be back.

the owner is a very good scam artist. she is very polite when you go in, and is constantly bragging about how delicious her food is because “no preservatives and the best quality ingredients”. i puchased two cupcakes that were supposedly gluten and dairy free. she pulled them from her freezer because typically people don’t buy them. she rang them in and verbally told me the total was $8. i requested to pay via debit, so she typed in the amount and passed me the machine, all while making conversation asking me who the cupcakes were for. i tapped my card and left. after coming home, i realized she typed in the machine $18 instead of $8. after reading other reviews, this is not the first time where the total mysteriously changes upon payment, adding an extra zero or one in it. unfortunately i should have double checked the total on the machine before tapping my card. the cupcakes were so dry (probably from being in the freezer for god knows how long) that they were inedible. i feel as though the better business bureau should be looking into her.

This store doesn't deserve any stars. I thought this place was good for Gluten Free Products but it's not. -Too expensive -Some things are charged individual like tea biscuits (6) when they are in a container we had 2 kinds so 12 was each -Nothing is priced -They don't give you a receipt unless you ask I had 2 Containers of Cabbage Rolls 2 Containers of Tea Biscuits 6 Cookies Total was $315.75 Dollars. Won't be going back. On the receipt it's $311.65 Cash. My mom paid with Debit $315.75.

When inquiring about pricing and cross contamination in “baking” process the lady who works there was very arrogant and rude. Would not tell me pricing when directly asked and said it was expensive because it is the best. Would not let me know if there was cross contamination which I now know because they don’t actually bake fresh as advertised. Cannot sell gluten free if you do not know the particulars contained. Reluctantly I made a few purchases. When I got home the wrappers would not come off the cupcakes we purchased at all. Now the extremely overpriced cupcake, half goes into the garbage right off the bat. Get it sometimes there’s a bad batch. So I tried to eat the top. It was awful. Dry, freezer burnt, crumbly and tasted horrible. All of it went in the garbage. Being a celiac for over 30 years and going through the trials and tribulations of finding foods to eat I get the prices. I have paid $75 for a pie before. At the end of the day, the pie I got was delicious, large portions and the person who baked it fresh and could guarantee my safety was friendly. Very friendly. With the amount of negative reviews and people super upset from being over charged you would think after multiple years you as a business owner would at least try and be respectful, pleasant and not try and hide the fact that almost half of a small city has had issues with your establishment. Reviews are meant for growth opportunities if given in a respectful way. This one is just that. I hope this resonates with you and your business is able to flourish. I personally would try your establishment again if you were able to provide fresh baked goods that are guaranteed to be gluten free that taste scrumptious even at the costs you have now with friendly customer service that we have come to expect from our local retailers. Hope others can feel the same and this finds you well.

Keyo bread is great! but like all other keto products at this place, they are Very expensive! My 4 oz no-bake pumpkin cheesecake was a tasty but watery $20, and my 2 small blueberry muffins (also $20) tasted of fridge and had a lil sogginess.

I drove from Hamilton to get the perfect bread. With the help of Suzanna, I was able to make exactly what I planned. Stacked mac and cheese grilled cheese. Also bought desert for my dad and aronchini (spelling possibly wrong) everything was lovely starting with my interaction.. highly recommend this bakery. Going forward I will drive from Hamilton, one for the quality but also for my experience and the help I was given.. not great pics but my whole family loved it. Thank you again for all of your help

I actually feel robbed . This was my first time going into this store , I’ve heard they sell gluten free snacks and breads . So decided to give it a shot . When talking to the lady , when she mentioned the price she was very quiet . When she told me the price of the buns ( 4 pack) I heard 5.99 . Also keep in mind there is no PRICING anywhere in the store . I grabbed 2 packs of buns (8 little buns ) total . And six cupcakes. When I went to use my debit , she didn’t even say the total of the bill or did the machine say the total as well ( obviously my fault for not asking to double check ) when I looked at my bank an hour later , I noticed 106 charge from her bakery . I called right away thinking it was a mistake . And it was not . I felt sick to my stomach , the cupcakes were terrible and the buns felt like they have been frozen for months . But I’m sure she will respond to this review stating her ingredients are high quality and not like the other chains like “ food basics “ she continually said over the phone rudely . Would never recommend this place . OVER PRICED and to be honest , I’ve found a lot better gluten free products from the “lower chains” as you basically stated For less the price and didn’t taste like it’s been sitting there for Months . Your buns were all falling apart when they defrosted . Again my fault but wow I felt like I was robbed