Aesop
4.5/5
★
based on 8 reviews
Contact Aesop
| Address : | 3583 Main St, Vancouver, BC V5V 3N4, Canada |
| Phone : | 📞 +87 |
| Website : | https://www.aesop.com/ca/en/r/aesop-main-street |
| Categories : | |
| City : | V |
| Description : | Australian company known for high-end skincare products & gift kits, plus home & body fragrances. |
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Laura Appleton on Google
★ ★ ★ ★ ★ Jessica provided outstanding service! Kind, welcoming and clearly know's her products to help me create gift box. Thanks again!
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simply me on Google
★ ★ ★ ★ ★ I went in a couple of months ago. I wasn’t sure which product to buy because there are so many great choices and the girl there was so helpful and gave me some samples to try. Definitely will keep purchasing from you guys.
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Cassie S on Google
★ ★ ★ ★ ★ Went to this Aesop location on Main St in the afternoon of March 1, 2020. Was not going to post something but the service on Main was .... The first question that the consultant asked me was 'Do you use a cleanser at all?' huh? I was just browsing the try-ons and was very surprised to received this. I'm not sure if I'm being very self-conscious or is this really the best way to approach a customer? The consultant then asked me what particular products I am looking for, I said 'serums and something for antioxidant'. She quickly told me about the parsley seed serum and gave me the price without me even asking about it... and she just walked away when there were no other customers in the store. FYI, I've been to the one in Kitsilano and the consultant was so approachable and helpful in helping me finding the right products. I don't know what happen there on Main but it was definitely an unpleasant experience. Will not go to this location again!
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Ashley Giannacos on Google
★ ★ ★ ★ ★ My husband and I live in Gastown and we’ve shopped at the Gastown location the past few years, just last winter we started coming to Main and the only reason we drive out to Main Street is because of the exceptional service we get from Jessica! She is so warm and welcoming and we feel like family every time we go to the store. She provides a very genuine and down to earth experience, I’ve been to locations around the world and stepping in can definitely feel intimidating but she brings a warmth that cannot be taught. We went into the location yesterday and as soon as I saw her we catched up like old friends, yes I love the product but it is important people like this get recognized and I truly hope Aesop keeps her around because she is exceptional.
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Canucksgirlforever on Google
★ ★ ★ ★ ★ The best Aesop shopping experience! A big Thank you to Aggie!! It is truly made my day. Appreciated that you’ve taking the time explain everything, and even wrote me a little note, so I could remember the important things due to the sensitivity of my skin. Definitely recommended, and will see you soon!
Stay safe and healthy!
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Caroline Chen on Google
★ ★ ★ ★ ★ I had such wonderful time shop at this location today! Consultants were so welcoming. Shout out to Reid who help me today is super kind and patient!
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Sy T on Google
★ ★ ★ ★ ★ Went there with some friends on Monday right before noon, the lady helping us seemed nice in the beginning, we left and went to a fitness class and came back.
We decided to all get hand lotions (3 of them) but pay under 1 transaction, when we asked for 1 extra bag the lady was all weird and said they only had 1 bag left (the fabric one- which I find hard to believe as the day just started and I had a friend buy something there afterwards lol) and they had to give us this paper lunch bag instead.
She put in some samples but only for 1 person and when my friend suggested I tell her what my skin type was since it wasn’t the same as hers (which I did) the sales associate just stared and didn’t bother giving me any samples or asking the third person we were with what their skin type was or if we wanted any samples.
I’ve gone to other locations and they always would give me samples regardless if I bought something or not and would literally be trying to give me enough to do a whole weekly regimen. Thought the ordeal was weird and unprofessional for the price point and branding they are trying to portray
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Lilly Yeh on Google
★ ★ ★ ★ ★ Staffs in this shop are helpful and attentive. The service is outstanding and I don’t feel pressured to buy any product, yet they genuinely introduced their skin care with patience. One of the lotions I bought didn’t sit with my skin, took it back and they refunded it without any questions.
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