AAA Security - Winnipeg
2.1/5
★
based on 8 reviews
Contact AAA Security
| Address : | 180 Nature Park Way, Winnipeg, MB R3P 0X7, Canada |
| Phone : | 📞 +9978 |
| Postal code : | 3 |
| Website : | http://www.aaasecure.ca/ |
| Categories : | |
| City : | P |
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Benjamin Kroeker on Google
★ ★ ★ ★ ★ Marty provided excellent customer service when I called the tech support line. He was very knowledgable and great at offering troubleshooting instructions over the phone instead of sending an in-person technician. He solved the problem and we're still happy being customers for 5 years and counting.
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Tracey Stevens on Google
★ ★ ★ ★ ★ Marty in repair is amazing! Wonderful customer service that is so refreshing in today's world of lackluster service. Thank you for your patience and kindness Marty.
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Stephan Piotrowicz on Google
★ ★ ★ ★ ★ The customer service from this company is honestly the worst I've ever experienced. The lady said she wouldn't help us because we didn't have an account, but the point of the call was to set up an account! Then she literally hung up on me, I am stunned at the terrible experience.
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Don Richards on Google
★ ★ ★ ★ ★ Disappointed with Bell/MTS We sold our home and had to buy out our contract which I have no problem with, however, I asked since I was paying out 2 years of the contract if I could offer any part of the contract to the new owners since I was paying for it. MTS advised no! They want to double dip and get my payment and the new owners at the same time. I will be leaving a copy of my paid invoice and a recommendation for the new owners that they use anyone but MTS/Bell for any service.
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B Toutant on Google
★ ★ ★ ★ ★ As I typically get a call a day *after* the battery has died in my sensor, triggering the alarm, and they have no way of notifying customers they are having system issues and we are annoyed by chirping alarms all night long, I support their current 2 star rating.
Security is important stuff even though most of the triggers and calls they receive are due to their own internal issues.
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M Sheard on Google
★ ★ ★ ★ ★ I'm writing this review while on hold for an hour with this ridiculous company. "Your call is important to us, please continue to hold" is such a BS line. Just be honest and say that you don't care about your customers as long as they continue to pay. If you cared, you would hire more people to answer the phones. Bell MTS AAA = profits > customer service. Thankfully, I'm not under contract any more, so I'll be switching. I can't feel good encouraging this business behavior... this was the last straw..
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Xindi Xu on Google
★ ★ ★ ★ ★ Called in earlier this year to update new credit card information for auto payment, the agent who helped me at the time told me everything all set. After 2 months later, I received a notification said I didn’t pay for 2 months and a late payment of course. Called in again and clarify my concerns, they tell me it was never set up the auto payment for the new card, no apology for inconvenience and didn’t take any ownership about their mistakes. Kinda disappointed after use their service for 3 years.
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Debra Unger on Google
★ ★ ★ ★ ★ This company has absolutely zero integrity or conscience . My 86 year old Dad with dementia was paying for an alarm that didn’t work for 3 years and didn’t realize. He was recently hospitalized so his credit card wasn’t paid and cut off so they couldn’t auto debit for 3 months . My dad was moved out of the house and when they started charging him immediately again on his reactivated card . I called to explain the situation and was told they would refund the money for the recent payment and cancel his service . Called back today and was told they would not be giving the one months service I asked for back despite collecting nearly 2 grand for 3 years to do absolutely nothing . What a dishonest company and I wouldn’t trust them to guard a thing !
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