A&W Canada
3.8/5
★
based on 8 reviews
Contact A&W Canada
| Address : | 3640 Gellatly Rd, West Kelowna, BC V4T 2E6, Canada |
| Phone : | 📞 +78 |
| Website : | http://aw.ca/ |
| Categories : | |
| City : | T |
| Description : | Fast-food outlet serving up namesake root beer & floats, plus burgers, chicken & fries. |
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Ryan McKim on Google
★ ★ ★ ★ ★ Food was good so props to the kitchen staff. That's where the good part ends.
Went to drive-through and ordered a burger combo. Got part way home and realised the receipt was for a different order. I brought it back to get the right one. The girl at the counter said "how can i help you" then part way through my explanation of the issue, she cut me off to listen to her headset. She then had another guy come and ask what the issue was. I had to explain the problem multiple times because he wouldn't let me finish what i was saying. The manager or supervisor came out and told the girl to go to the drive trough and left me unattended. The guy that was helping me had to remind the manager that i was standing right there. She came back out and gave the staff heck. The first girl started crossing her arms and pouting, complaining about a headache, while the manager went back into the kitchen. Finally, my burger came out and the guy was confused because there were 2 of the same burger in the chutes. They started trying to figure out why there were 2 there and the manager had to tell them to bag my order and deal with the extra burger after.
Next time i will go across the street to McDonald's.
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Mike Wazowski on Google
★ ★ ★ ★ ★ A great dining room, very clean and well kept. Service is pretty fast most days, especially around 3-5pm. Staff is friendly and helpful.
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C B on Google
★ ★ ★ ★ ★ Can you please educate your staff on what vegan means and what products do and do not contain dairy? I've come multiple times now and there's always confusion about this. Today I received only the patty on the bun with mustard, but none of the veggies. I am frustrated that I have to continuously explain what items constitute as 'dairy free' to your staff.
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Nikita Treis on Google
★ ★ ★ ★ ★ Poor Management, Stay Clear if you can
Waited 15 minutes (maybe longer) for a buddy burger and the store is empty and only 1 car ahead of me in the drive-thru, there’s no excuse that they can’t hire new employees. I have been living in Kelowna for a year now and they still have the “staff shortage” sign, it doesn’t take this long to hire people especially during the pandemic where people are losing jobs left right and centre.
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Derrick Zabotel on Google
★ ★ ★ ★ ★ I really loke a &w but they never ever mark what food it is uiyr getting getting the cheddar bacon is just about the same as a mozzarella burger.
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will oakland on Google
★ ★ ★ ★ ★ Ordered the best burger ever burger and they forgot to put on the garlic aioli / onions! There was nothing on the bottom bun under the burger patty. I don’t understand why it’s so hard to do your job especially when there is practically no one there and you take over 10mins to make just a burger????
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Renee Pratt on Google
★ ★ ★ ★ ★ Save your time and money, McDonald's is better.. waited 20 mins in drive thru for them to mess up my order, teen burger was awful and very messy. Fries werent salted but onion rings were, wayyy too much. Onion rings were onions with bread at bottom of bag.. my young daughter didn't like any of it. And she likes A&W. But not that one.. very pathetic!
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O'Neil on Google
★ ★ ★ ★ ★ I have stopped in here a few times. Did mostly drive thru service. Do enjoy the lettuce wrap burgers. Being gluten intolerant it makes for a very satisfying burger that is still filling. Staff has always been friendly and burgers have been good. What you kinda expect from a A&W. They do have a nice parking area with a view of the lake. So nice to just enjoy your burger and take in the view. Prices are typical for fast-food restaurant.
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