1000 Islands Wellness & Addiction Treatment Centre

They filter out reviews. False advertisement. There is no nurse or doctor on site “24/7”. Doctor visits are only once a week via sykpe. Let me add you have to sign up and “wait”. A nurse is only on site certain hours of the day. Pathetic. All they want is your money

*update* None of the workers or staff wear masks and new patients, although told to wear masks, are not being monitored for compliance. Post complaints about this have not been addressed and this policy is not enforced. Why healthcare workers here are not taking simple precautions blows my mind. So, I will discuss the cons first as the cons would be considered by most, to be deal breakers. Partner has been there for almost a week and has been unable to see a doctor. Doctor won't come visit to adjust medications unless there are several requests for his services. As a result, my partner has been sick and uncomfortable during the withdrawal process. This doctor primarily works out of Ottawa and has showed little effort in contacting my partner or getting past medical records. We have also been waiting 4 days for medication to deal with side effects that do not allow my partner to consume food. Doctor refuses to change the withdrawal medication protocols but will not contact or talk to my partner to address her personal requirements. I understand protocols are there for a reason but not everyone is the same and people who deviate from the norm need to be addressed on a case by case basis. Of course, in order to do this, you need to actually meet with a patient. You need to look at past medical efforts and actually put effort into addressing the patient's needs. This did not happen. I could understand this behaviour from a free clinic, not from one you pay large sums of money towards in order to take care of your loved ones during this difficult time. This is why we paid, so we wouldn't have to worry about these things, yet here we are... Pros...great counsellors and nursing staff who are doing their best to advocate for my partner. Great food and plenty of activities. Lodging is great with a amazing view. Perfect place to rehabilitate once the doctor issues gets sorted out.

As parents living overseas, due to our career, we were searching for a Treatment Centre for our son. We thought we found a Treatment Centre in Toronto geared to meet the needs of our son after extensive research and numerous calls. Our son relapsed shortly after his Program in fact we nearly lost him. The centre was not at all helpful which was disappointing to say the least. We were referred to 1000 Islands Treatment Centre, to get our son back into Treatment, by a local Doctor whose daughter had completed her program at this Centre and continues a life of sobriety. It's been almost 1 year and a few months since he completed his program at this 1000 Islands Centre. Our Son has completed his Post Graduate degree, has a job, and Volunteers with helping others and continues to keep in touch with his Counsellor at the Centre. In our experience, his Counsellor and the Staff are genuinely fully committed, knowledgeable, caring and Professionals. Treatment anywhere is not cheap, however, there is no equivalency to saving our sons life. In fact my wife and I wished we found this Centre the first time. To all the Staff Thank You, you have no idea the many sons and daughters alive today because of your selfless commitment.

Very disappointed in the lack of communication, knowledge and my experience with the staff and owner. Taken advantage of by this facility knowing how desperate I was for help for my family member. Their commercials are misleading. Their intake staff is untrustworthy. The administration has one goal - to take and keep your money. This facility was incapable to help my family member due to their mental condition but convinced us they could ... because we were desperate to keep our family member alive. If looking for a facility to help with addiction/trauma do your research to make sure the staff are properly trained and educated. As well, contact other centres to ask about this centre ... you’d be surprised what information is shared to help make the decision to choose a facility that is competent. I am not saying the name of my family member out of respect for privacy. I am in many groups on FB and have a community from BC to the Maritimes of support for mothers with children suffering from addiction. After my court dealings with this centre I will be publicly sharing my story so others don’t have to go through what our family did. Once I post this ... Suddenly a bunch of positive reviews will be made after mine. Pay close attention to coverups and lies - all for one goal - money.

I am giving this treatment facility five stars because of three counselors; Ashley, Glen and Kelsey. All three are among the sweetest people on the planet. Ashley is quietly intelligent, she has a lot to teach and give and people better learn to listen up. Her guided meditations are something special, and not to be missed. Kelsey is no nonsense, upfront, caring and gives excellent advice. She is an expert on tailoring her approach to individual clients, and she has a great sense of humour. Glen is an absolute gem; he truly cares and is extremely empathetic. Anyone who does not listen to him is not worthy of his words. He has the power to make any gloomy day shine by the end of a single conversation. I cannot stress enough the love and support that these three put out into the world. Without them, the centre is a shell. They have truly saved my life and I am forever grateful. To anyone who is considering a facility that offers compassion and a chance at a better life, please consider this centre. I also wish to express the fact that I am not negating the effectiveness or care of the other counselors, I just formed a far stronger bond with these three for various reasons. Pay attention and respect all counselors present. Thank you three for helping me to be the best version of myself. So much love, Always, Stacey J. EDIT: Four months after this review, I'm still sober and thriving because of their continued support. I love and respect you guys so much.

1000 islands wellness and treatment centre is very professional. staff is really nice and talking from experience having been too 3 rehabs in Canada. this was the only rehab that met and exceeded my expectations and have been able to keep my sobriety for now a year. I am very pleased to say that this rehab is the nicest I've been too... the food was awesome and the atmosphere was very soothing and people were great. id like to thank 1000 islands wellness and treatment centre for such a great experience and thanks for saving my life!!!!

Very disappointed overall. They seem to only be in close contact with you until they receive the payment. The problems we had with this center is a growing list, but the major issue we had was their intervention specialist who told us any narcotics in his belongings would be disposed of at the center. They confiscated them but kept them with his belongings for discharge! The entire nursing staff was moved offsite without any notice to us during intake, there were no weekly check ins or support for the family as promised, we were told different rules surrounding visitors by each staff member and ended up not being allowed to visit whatsoever. These just scratch the surface of issues. Bottom line is, do not let their marketing make the decision on choosing this place for you. Keep searching.

My first review was mysteriously deleted so ill submit another to the same effect. My friend who was desperate to help her addicted child emailed the center to enquire about the cost. The center refused to respond leaving us to believe the cost is exorbitant. If the cost was reasonable, I'm sure they would disclose it. I believe they are taking advantage of a lot of scared parents. My friend obviously went somewhere else