Zen Spa

I was just there yesterday and I used a voucher that I bought from Buytopia for a 50 min. massage, facial, mani+pedi. It was one of the best spa experiences I have ever had. I felt such a warm welcome when I came in and Nancy by far exceeded my expectations. She really loves her and job and loves to make people feel great about themselves. Other than being super talented and attentive, Nancy really makes you feel relaxed and cared for. I am definitely coming back to her!

Relaxing atmosphere, good service and reasonable priced massage. I had a really sore back and was desperate to find a last minute massage. Was apprehensive that no RMT was available at the time, but my massage with Sunita was great! Also value-added bonus - I got to enjoy steam room and hotel hottub. (My own nearby hotel had no massage or pool.) Everything was clean and smelled nice despite having read some of the other reviews that indicated people thought otherwise. Glad for the relief!

I am a very patient person, but there is a SUPER rude lady at reception that made the groupon not worth it. Scheduling appointments is not easy. They should limit the number of groupon sales if they will have a difficult time booking appointments. I regret buying my Mother the groupon for massages. They really mistreated us. One time when I called about booking an appointment, the lady asked if I could go on hold for a few minutes because a customer was at her desk. I asked her "aren't I a customer too?" and she only responded "I need to put you on hold." They don't have a great rating on groupon either and I see a lot of complaints about the rude staff. It's unfortunate because the spa itself looks nice.

i thoroughly liked my massages & facials, have been there multiple times. but the downfall is when you are at a spa, you want a zen expeirience - close your eyes and relax during the treatment - but one of the employees (i think she's the manager) is trying to upsell you treatments aggressively during your spa treatment so you are caught off guard and feel pressured - she doesn't stop through the whole treatment and its very disappointing and stressful. the whole experience is then counter-productive as you feel like you are going through a negotiation session. sad because the other massage therapists don't do that and they are fabulous.

The spa experience I had this past weekend was so bad. I would NOT recommend this spa at all. I came to the spa with my mother-in-law and sister-in-law for a nice girls spa day. Our appointment was at 3:45pm but we went in at 3:30pm to fill in all the paperwork. The receptionist who I also think is the owner (has a British accent or close to that) said that they are running a little behind. So we thought the wait would be about 15 minutes the most. Nope, my mother- in -law went in at 4:15pm, I went in at 4:30pm and my sister- in- law went in at 5:05pm!!! She had to wait 1 hour and 20 minutes!! That is not a little behind. The staff finally told us that she fully booked all her time slots but only scheduled 3 employees to work. I went for my massage and body scrub. Although the lady (Sukhi) giving me the massage and body scrub was a nice lady, I am sorry to say she did not know what she was doing. I got more of a back rub than a massage. She also put the body scrub on me and just used towels to wipe the scrub off, when really I am suppose to shower. I left the spa with salt all over my skin. My mother -in -law and sister- in- law however did shower and rub the salts off their body and said that the shower was also not working properly. The package we got was from Groupon and also included a manicure and pedicure. Again, Sukhi did not know how to give a proper manicure. She didn't know how to file my nails, she did not clean my cuticles but instead just pushed them down. After I saw that I didn't even want to do a pedicure. I told them I was fine with just a manicure. Honestly, it was such a bad bad experience for me and my family it made me want to write a review. If you are a tourist staying at the hotel where the spa is located or live in the GTA and just want a spa day please do not go to this spa. There a way better spas in Toronto. Sad part is there is so much potential for this spa if the owner was a bit more caring about her clients and her staff. The staff need a lot of training. I do not even think they are qualified to do facials, massages, or manicures.

I am sooooo surprised at the negative comments posted. I am a spa enthusiast and have had services done all around the world and I cannot say enough about the consistency of the services I have received at the Zen Spa. The massages have been out of this world. I now always book a night at an airport hotel the day before my departure and enjoy a lovely afternoon at the spa. During one of my visits, which was hours, my massage therapist gave me some of her homemade lunch, which was unique to her culture and I loved not only her generosity but the food as well. The only recommendation I would have for the facility is to upgrade the sofa in the sitting room.

Waxing is a big no. do not waste your money. not a pleasant experience. Charged me an extra $5 to honor the request of opening a fresh jar for use. I was fine with that however, the experience itself was not worth the money. Deep tissue massage was great and i found that my masseuse was very receptive to all my requests. Nail care/facial was worth it as well. I would only be returning for a massage or nail care and both due to the personal who provided me the services. P.S. no system for lost and found items. If you leave anything in this place, consider it gone.

DONT WASTE YOUR MONEY! Spent $300 on 2 mother's day gift certificates for 45 minute hot stone massage and 50 minute hydrating facial. They only provided 30 minute massages, made my mother and mother in-law wait 1 hour for their facial, and then had the audacity to give them a 10 minute facial!!! The owner is so hard to get in touch with, and she was extremely rude. She said she can't give me a refund because the services were provided, but whatever they provided was NOT what I paid for. She told me to bring them back in for facials and she will give me 50% off! WHY WOULD I GIVE THEM MORE MONEY AFTER THEY STOLE $300 FROM ME? After reading all the reviews of innocent people who went through similar situations, I will be filing a complaint with the ministry! I don't even think some of the staff is qualified! Money hungry people with the WORST customer service! DO NOT be fooled by the pretty place, because they treat you like dirt!