www.CapitalSound.ca
4.8/5
★
based on 8 reviews
Contact www.CapitalSound.ca
| Address : | 1439 Randall Ave, Ottawa, ON K1H 7R6, Canada |
| Phone : | 📞 +88889 |
| Website : | http://www.capitalsound.ca/ |
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| City : | H |
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Will Illidge on Google
★ ★ ★ ★ ★ This place gets a solid 5/5. Called the store and Antonio (the owner) answered the phone. Called about a niche issue with my Bose home set. Not only was he super polite, but he helped me find solutions around Bose’s propitiatory wiring even with no benefit to him. He was willing to help me find cheap solutions and did this out of his own time. Truly a store that gives back to the community and thanks Antonio for helping find multiple solutions to a University Student.
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B G on Google
★ ★ ★ ★ ★ Today we had such a positive shopping experience! We were even immediately greeted with espresso. Antonio really took the time to help us find what we need and for an excellent price. He also really knew everything there is to know about speakers. Thank Antonio!!! Everything is set up and sounds great!
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Jess F on Google
★ ★ ★ ★ ★ I’m really upset and disappointed with the service that I received and from seeing some of the reviews below it’s a hit or miss with service unfortunately. I went to inquire bout a pair of speakers and found myself playing cat and mouse. I was constantly chasing the dealer and having to make calls to him after he told me multiple times he would get back to me. After my last message I gave him the benefit of the doubt and told him that I hope he will follow up with me on the 2nd of January when the business he was inquiring with opens. Unfortunately just as before he never responded and im having to chase him again. I find this very unprofessional and I was told he was the only boutique Klipsch dealer in the area, if this is the case im sorry but this is no acceptable. From the negative reviews below I see he tries to put the blame on the customer or act like he never had communication with them but this is not the case. It is lack of professionalism
This is very unfortunate as he was local and many other dealers responded without hesitation.
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Stephane Mercier on Google
★ ★ ★ ★ ★ The difference of dealing with a brand that cares.
It all started with trying to buy a Rz-50. I placed 3 orders at a shop that starts with a G, got canceled 3 times, never got an explanation. I decided to change gear, saw CapitalSound online, tried my luck. Couple of weeks later, I called to know if they had any ETA, I knew Rz-50 were hard to get by.
They explained me why there were delays, essentially made me feel secure about the delays. That my transaction was not to be cancelled without at least a phone call and promised a call back by the time they have the stock.
In the wake of Onkyo's unfortunate fate, I called back to discuss my options and decided on a different model. They really know their stuff, great advice, no BS, no frills.
I will shop with CapitalSound again and will recommend to the people I know.
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Stella Della Civita on Google
★ ★ ★ ★ ★ Five stars for Antonio and his generous customer service.
Full disclosure- I have not yet used his service. But read this anyways!
I approached Antonio about hiring his team to instal a TV mount, however wanted to verify if the mount I have is working properly before the instal.
I had put the mount together, but clearly either I had built it incorrectly, or the mount was faulty.
I called Antonio on a Saturday morning and he was available to take a look at my mount immediately.
Not only did he spend 20-30 min tinkering with my mount for free, but he was very knowledgeable, friendly, confirmed my mount was faulty and explained why, and gave me recommendations for other mounts to consider.
Thank you Antonio, looking forward to using your service once I find an appropriate mount.
One constructive comment- it would have been more ideal if you had a mount on site or available to order with a good refund policy.
Mille grazie!
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Ian Matyas on Google
★ ★ ★ ★ ★ I don't generally post public reviews but Antonio and Capital sound were so great to deal with that I felt I had to.
Communication with Antonio was Superb. He is very responsive, and answers questions promptly and fully.
The speakers themselves were in perfect condition, including the boxes. I really wanted to pick them up on the date of purchase, and despite it being late in the day, Antonio accommodated me.
Lastly, even though it was closing time, Antonio took me through the whole house/showroom. It is clear he has genuine passion for audio, and it comes out in the way he talks about his products and deals with customers. Deal with confidence - I will definitely use this company again.
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Anthony Salinas on Google
★ ★ ★ ★ ★ I contacted Antonio to purchase a Marantz turntable. Through the process, he was able to answer all my questions, secure inventory, and even delivered the product himself in a very timely manner.
As I unpacked and commenced building my new deck, I noticed a couple of peculiar and out of place things. Specifically, the turntable’s antiskate arm was loose not fully screwing into place, and the motor made a funny clicking noise. I contacted Antonio looking for support.
In a short amount of time, Antonio was over at my place inspecting the issues. He committed to contacting the manufacturer directly and get back to me. Again, in short order he was able to secure a replacement unit, which was perfect.
My new turntable is now set up and I couldn’t be happier with the service and experience. Would recommend to anyone looking to source high end audio gear. Thanks Antonio!
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Tiger G3m on Google
★ ★ ★ ★ ★ My experience with Capital sounds was exceptional. Antonio's knowledge and professionalism was outstanding. Gave him the layout of my house and told him what I was considering and he was honest with me, instead of selling me the most expensive , which is what i was considering. He put the perfect package together that suited my space which was a lot less expensive . He was more concerned about my happiness with the layout and sound then he was with the profit. I would recommend him to all of my friends and family with a 100% backing . Absolutely the man to go to .
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