WM - Waterloo Hauling & Transfer Station
2.3/5
★
based on 8 reviews
Contact WM - Waterloo Hauling & Transfer Station
| Address : | 645 Conrad Pl, Waterloo, ON N2V 1C4, Canada |
| Phone : | 📞 +98889 |
| Website : | https://www.wm.com/ca |
| Categories : | |
| City : | V |
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Peter Yosi Lee on Google
★ ★ ★ ★ ★ Bad service and rate skyrocketed. They would charge you $1000 more by any or no reason.
Most horrible company to deal with.
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bradley v on Google
★ ★ ★ ★ ★ Worst experience with a company ever. After 3 years of service they increase the rate by 3x the amount that you signed up for. Also getting out of the contract takes about 6 months of calling, registered letters and nightmares. What should've been a $90 pick up bin fee, turned into $550, after calling them and the guy saying he will "make a dispute claim" which will take a few weeks we decided to just pay that to finally get rid of them.
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NOP Hespeler on Google
★ ★ ★ ★ ★ If you like auto renewal for a 2 year term with massive price increases and $250 at the end to take away the dumpster there great!!!!
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Sunny S on Google
★ ★ ★ ★ ★ Most horrible company to deal with. They will charge for everything small and big and extra. (for example if driver is not able to pick the bin for any reason, it's a full charge pickup ) .The costs increase 25% after one year without any justification. The extra charges are burried in "additional charges are payable" on the contract so they keep charging as they wish. Drivers do not wait even a minute to have access.
I was able to cancel my services after my contract finished but I was even charged to have the bin removed ($150 fee) when there was no charge to bring in the bin when the service started. Their fuel surcharge calculations keep changing as they feel.
The customer service is horrible. The account representative keeps changing quite often and they blame everything on the "additional charges" are ok as per contract.
I will recommend stay away from this company if you want to save money and avoid dealing with non existant customer service. Thankfully I was able to get rid of my services with them. Could not be SO SO SO relieved
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Corwin Parsons on Google
★ ★ ★ ★ ★ Great guys to work for very polite
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Joseph Doré on Google
★ ★ ★ ★ ★ $121/month for service in 2010, $635/month in 2020. That’s a 525% increase! Called to cancel and I was reminded the agreement I signed in 2010 automatically renews for 36 month terms without notice. So I’m still locked into a contract until 2021. Cancellation can only be done by REGISTERED MAIL. Cancellation fee equals 6 months of payments. While their contract is legal, it’s absolutely unconscionable. Unfortunate, considering our driver is fantastic and service has been reliable. Absolutely predatory. Really disappointed.
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Kathryn Sutherland on Google
★ ★ ★ ★ ★ TERRIBLE service. The billing department is SO slow to get issues resolved.
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Jose P on Google
★ ★ ★ ★ ★ I agree with the last review completely, same situation, atrocious service, and automated renewals should be illegal, they are complete sinners! Do not sign with them and go with quality providers such as Panda or Waste connections of Canada for less and deal with transparent information.
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