Williamstown Veterinary Services

It was suppose to be a simple operation to have my boy altered and it ended up costing me over a 100 in extra fees because they left my dog unattended and he chewed off his intervenous and drank so much blood that he had blood coming out his nose and puked it all up after the operation. I was never called before his operation to tell me he had done this. I wold have taken him home had I known. I had to pay an extra 75 for a blood test because of this 40 for some extra meds and 20 something for something else. My dog came home reaking of vomit and blood. I 100% do not recommend anyone take their dog to this clinic.

I had to bring my cat here while I was travelling and I could not be happier with the entire experience. I would highly recommend bringing your furry friend here. The staff was very friendly, caring and helpful. From the second I walked in the door I knew my cat was in good hands.

What a surprise i got this morning when a friend that i have referred to this clinic was charged for a second visit because the operation and the stiches wasn't done properly. The so call manager was so rude(always been) when i called that i needed to write this message to be posted. If Dr. McNaughton was still alive that would had never happen. This is unacceptable ! A true ripoff...

I've been dealing with these wonderful folks for over 5 years now, and I can't say enough good things about them. All of them. I just brought one of my cats in on an emergency basis, and they were amazing. The treatment and tests they gave were exactly what was needed, and although his time had come and I had to let him go, their kindness and compassion made all the difference. I highly, highly recommend these folks, they're great. Thanks, guys.

My 11 month old German Sheppard had been walking with a limp. I brought my puppy into the clinic filled with anxiety. The staff was very professional during the difficult time of Covid-19. The vetinarian was able to thoroughly explain the situation and course of action. Would highly recommend this clinic if you are in need.

Very pushy, like a salesperson, over-promoting unnecessary vaccine, spaying and overcharging. Staff are not competent and always making mistakes on our puppy’s medical record. We were charged for “wellness package” that we never signed up for. Despite our repeated conversation about giving ONLY CORE vaccine for our puppy. Nail trimming was complementary till I questioned our last invoice total. Ms. Elizabeth said they charge $30 (when I questioned why a single rabies shot invoice is $175) local pet store charge less than $20 for nail trimming. Keeps repeating that the charge was for “Wellness Package”. Their staffs need to be retrained, totally unethical and absurd that we leave our pets health/life in their hands. Thank goodness they don’t work at a medical office or hospital. Especially with Covid we are not allowed to go in, staff are making mistakes with medical information and it’s scary to know that vets are going by the input from incompetent staff. Vets so far are decent and polite even when they are pushing for other services despite repeatedly we’ve mentioned we only want core vaccine. Ms Elizabeth (not sure what her position at the vet) kept arguing that the price was included but we chose not to vaccinate our pup!?! This is after me explaining our puppy has had all 3 dose of core vaccine and the only reason she is getting her rabies separately is because it would be better for our puppy in case she has a reaction we know which vaccine caused it. If only the staff listen and paid attention they would have our puppy’s record correct from day one!! We get a refund on the over charge and Elizabeth forwards us all our pup’s medical history (which again has wrong information) and makes a point to tell us that “I’ve send your medical history in case you need to go to a different facility”… I guess the staff are not concern about such things called reviews, word by mouth. Going to the vet shouldn’t be stressful, worrisome and above all untrustworthy.

Zero complaints. Free nail trim with each visit which is pretty sweet. Update: been two months since my rabbit had her spaying & she healed marvellously! No stitches to be removed no need for a follow up. Very happy with the outcome! Thanks to all the employees that took care of her <3

Super happy with the care and thoroughness of the staff. They took extreme care to make sure I understood everything and had all the paperwork, and training information needed. They also were very kind and gentle with my new puppy, Thank you!