Westmount Pharmacy

Disappointing, to say the least! First few visits to collect a prescription were uneventful, the staff were pleasant, pharmacists were accommodating & professional. Suddenly, the owner - upon never meeting you - decides you have been disruptive at each preceedig visit, deems you an addict and refuses service - with not a shred of evidence to support his claims. Other pharmaceutical staff also lie about the services they promised. The owner is extremely rude & slanderous; pharmacists are deceitful & arrogant. I would not recommend this pharmacy whatsoever. Absolutely disgusted with this establishment. BEWARE THE WOLVES IN SHEEP'S CLOTHING!

This pharmacy is literally one of a kind. You’ll notice that the second you walk in as it looks like you’ve walked back in time. Absolutely awesome decorating inside that will make you want to check out every item they have placed in the store. Staff/ pharmacy team members are all very pleasant and helpful

It is a master piece, a well designed place in terms of open space, architecture and service. It is not your normal pharmacy, it’s very attractive and elegant. It was done as a replica of an old pharmacy. Service is great and stuff were very helpful. You will be wondering in this place, it’s a breath taking. It is like a library with a unique test. I’m sure owner has put a lot of his thought to make such a master piece.

Horrible pharmacy to deal with. Every time I call to renew a prescription I get a fight from the staff here. The frequency I take my medication is between myself and my doctor not a pharmacist. Last time I checked having refills on my medication means I can get it refilled regardless of the days in between orders. Don't waste your time here, getting a prescription filled is like pulling teeth.

The staff are very knowledgeable and helpful. The pharmacists have your best interest at heart and I trust them completely. Have dealt with them for many years and they are the best. The late owner would be very proud of how they are carrying on his business. ?

Between the owners unfortunate and untimely death, and now everything COVID-related that has affected the business, things are ... slipping in some ways. The once famous huge magazine selection now empty. Routine maintenance lacking (e.g., burned out lighting, poorly lit parking lot at night), what was to have been a cafe that then become a flower/gift shop now closed and blocked off. I hope that the family who own it will devote more time to it, or consider selling it to someone of the late Murad's personality type; someone who will whip things into shape and keep it that way. The huge renovation that was done a decade or so ago created the beautiful interior we see today. But, there were a couple of errors made. There should have remained a separate convenience store. The former one was popular and very busy. The postal outlet and former Country Style outlets were also very popular, busy, and drew a lot of traffic to the pharmacy as well. What is now the closed off former cafe/flower shop area should be separated from the pharmacy, turned back into a convenience store and/or Country Style location, with it's own front entrance. Westmount may also be a good location to establish Peterborough's first drive-thru pharmacy (for things like pick-up of Rx's that have already been called in). Such a drive-thru would likely adequately address security concerns w/ being open 24/7 ... Peterborough having lost it's 24/7 pharmacies some time ago when Shoppers Drug Mart stopped staying open at night. It's too difficult/problematic to open the entire storefront/pharmacy at night, but a drive-thru window would work. It could likely also be staffed by a pharmacy tech, w/ pharmacist consult by phone/video.

I had the worst experience here filling multiple prescriptions for my newborn. At 3 weeks old he was diagnosed with reflux and needed to be on an acid reducer. They had to compound it and were making it completely wrong. He would scream in pain and broke my heart to have to give it to him. I asked them to flavour it- you try giving your baby pure medicine that tastes like salt and sodium bicarbonate. They told me they couldn’t for children. I phoned many pharmacies to find one that compounds and drive 45 minutes now. My baby is so much better taking it from the new pharmacy who is making it correctly and with flavouring. Please save yourself the tears and go elsewhere!

Great pharmacy, friendly staff and unlike shoppers drug mart they still have time to answer your phone call and give you a little bit of personal support/attention. This type of service is unfortunately becoming rare to find.