Water Pure & Simple

Great help everytime I go their either for water or ice and i enjoy the help your self ice machine outside. I am very disappointed that they no longer have bullfrog spa supplies....

Rude to my family. Their bottles are always dirty. Their bottles are filled to different heights. One guy acts like he doesn't even want my business when I come in for 5 bottles. More expensive than Culligan was. Yeah, screw you too Pure & Simple.

Bought water here for aprox 3 years, paid deposit on 3 18 ltr bottles,tried to get my deposit back but was refused, I don,t have receipt after 3 years, I,m elderly and cannot handle these bottles anymore, bottles were in perfect condition with their logo on them, I,m totally ticked off, would not be sorry if this company went bankrupt.

Their system is very unorganized. Their biling and delivery are unorganized. I had a schedule of delivery on thursday and they were supposed to pick up my empty bottles that day. But they came a day early so i didn't get to put out the empties. I don't know if they're trying to charge me extra for the unpicked up bottles. If they messed up again, i will change the water company.

I've never had such a bad experience having water delivered!! I was a bit spoiled in Medicine Hat knowing I could get water delivered whenever I needed or on a weekly schedule, but this was an absolute nightmare. They either never showed up, and if they did, didn't leave the amount of bottles I asked for. Giving me 2 bottles of water to last a family of 5 for two weeks was a joke. I was constantly phoning asking what was going on this time... The last time the water was delivered, I left the cheque at the backdoor like I normally did, along with the empties, and I had the delivery guy pound on my door, ringing my door bell and DEMANDING I answer the door! I had no idea who was even there, and it scared me being home alone with my young child in a new city. Now we've waited for weeks and weeks for them to return to us the money we are owed for the bottle money deposit we are owed. We're out $60 and they keep lying to us. I will happily pick up my water from Costco for much cheaper than ever have them anywhere near my house again.

Crooked policies. Crooked store. I moved to the area almost 8 years ago. I began getting water from here around then. After moving into Lethbridge, I had to purchase more bottles to accomadate our needs. After changing my services to provide water for my clients and staff in my business, I started filling a jug a day. After I closed my business, I went down to 4 jugs every week to two weeks. Simply family use with visitors. (It all adds up to alot of money spent on water). I even stayed with them after gettting a couple bottles that tasted like swamp water, they explained that its sometimes the bottles getting old and replaced the bottle. I ate the costs of cleaning my coolers though. I have now gone to an enclosed system and no longer require jugs, so I thought I would return them for my refund that I paid to them for the deposit. They will not refund my deposit. They say that since I do not have the invoice showing the deposit, I can not get my deposit back. Who keeps a receipt for 5 to 8 years in hopes of getting a bottle deposit? It would be like keeping your receipts for every bottle or can bought at a store, so that you can show receipts to get your deposit back at the bottle depot. It is unheard of. I explained this to them, and the guy says we have had this policy for almost 3 years now. Well, I paid my deposit prior to the policy, so how does that work? Common sense? Not so common here. Funny thing is, after telling my family and friends this story, this place has now lost many, many customers, which will equate to more than my deposit, which is legally and rightfully mine, and I will pursue this matter through all avenues and legal channels. It is about the principle now. Question for these geniuses....... What is the difference between my bottles, which came from your store a week ago after I paid to exchange my empty ones for full ones, and the ones returned from a place that has an account? Answer: NOTHING

The staff here are SO helpful! Throughout the years, we have been working with Water Pure & Simple on a number of projects and they are very responsive, the water is always fresh, the equipment is clean and works great, and staff are friendly and helpful. We always recommend Water Pure & Simple for water needs!

I've been filling my bottles of water onsite for quite some time now and I'm very happy with my experiences. I buy ahead, I think it is 50 jugs at a time, (which saves money). Every couple weeks I usually clean and fill up 3 bottles. I've never had a problem.