W.Royce Jewellers

I had the best experience! The lady there was so helpful and knew what she was talking about, she takes her time with every customer to make sure everyone was helped! Repairs were quick and cheap! I highly recommend this place

Very nice store and very nice jewelry! The staff and owners are so friendly and helpful and do not hesitate to give you opinions! They also do repairs and are so helpful when it comes to switching and fixing watches or any type of jewelry!

PLEASE TURN AND RUN FAR AWAY FROM THIS STORE!!!!! I RATE IT ZERO!!!! The quality is awful but the service provided by the OWNERS has been outrageous and UNBELIEVABLE, ON MANY OCCASIONS. The staff have been very pleasant and helpful each visit. I wish I had read the reviews before buying my wedding rings from this place. Ouch!!! I could write a book about our experiences but, very long story, very short; It's a good thing I bought the life time warranty as I have lost 6 stones from the band of my ring... in about 6 weeks! They messed up on my husband's ring as well and we had to go to extreme lengths to for them to make it right (security was called, it was not ok!!) They did end up ordering him a new ring and it fits perfect! I waited a long time to write this review in hope it would get better and that it was all in the past... but I am making weekly visits at this point to have diamonds replaced and dealing with the owner is not pleasant and it's becoming a huge headache to get it fixed now....the worst part about the whole thing is because of the poor quality I will be dealing with this forever through warranty issues!!! Kim

Such a sketchy jewellery store avoid at all costs, even to get a battery changed. I used to go to the kiosk but they retired so I thought I'd give this place a chance. I brought 3 watches to get batteries changed and the total price was $31.50 which I paid up front. One of the watches back was being hard to close, so I was told to leave it with her and come grab it another day since I was in a hurry too... but lived near. I was told the watch was ready so when I came to pick it up I was surprised with a $50 bill with her stating "I had to send it out to get it professionally closed". I never gave her consent to send it out nor got a call before it was sent out that it needed to be sent out. I would've told her leave my watch the way it is and I'll come pick it up. Now she's held my watch hostage and will probably try and sell it in the store so don't be surprised if you come buy a watch that she's hasn't held hostage from other customers she went ahead and did the work without the customers consent or approval.

I took some earrings in to polish the gold plate off they were sterling silver underneath. Went to pickup and all they did was clean them. Poor communication in that store would not recommend.

One of the worst decisions I have ever made. I brought a vintage engagement ring in to be repaired that had been damaged and a side marquise diamond was lost. Although the ring was very delicate and vintage (from the 1930s), I was assured it could be repaired/rebuilt and the marquise diamond could be replaced and it would look as good as new. Upon completion, the prongs on the main diamond were replaced with large standard prongs (instead of the dainty vintage ones I had), one of the side marquise diamonds apparently cracked during repair and they had simply glued it back together, the gold setting had been visibly and poorly patched, the replaced marquise diamond was much smaller than the other 5 marquise diamonds, and the ring overall was not symmetrical and looked “botched” or very poorly and visibly repaired. I asked to speak with the owner before paying for my ring, and the sales associate told me he was not in and would call me. The following day I spoke with him for over two hours during two separate phone calls. He disagreed with the quality of the work, said it looked fine to him, bragged about his superior knowledge of the industry, continually refused to agree to meet with me in person, told me he believed I would try to steal my own ring if I met with him in person, said I was not allowed to bring any family with me to meet with him in his store, verbally abused me, and told me he had taken my ring home with him and that in order for me to ever see it again I would need to pay his fee or he would sell it. After basically pleading to meet with him for over two hours, he met with me in the store later that day but refused to let me see the ring again until I paid. I had asked a mall security guard to accompany me to the store, and he rambled for nearly 45 minutes about the poor quality of my ring and how no one in the city could have repaired it better before finally announcing that he would take a 20% discount off the cost. I paid and left with my ring and have now contacted the original jeweler in New York to order a replacement setting and two new marquise diamonds.

Astrik was very good at explaining to me what I was getting for my money. By the end of the transaction I felt very comfortable with the quality I was receiving!

I was just in there baught a necklace for my wife, my mom told me she already baught the same style and I went right back to return it and she kept telling me that the system doesnt work you cant return it, and after I told her to try it, by some miracle the system worked for the refund lol never going back