Villa Toyota

Was there last week for a 55 point inspection with an oil change (cost about 140$). I explained to them that I noticed some reddish/pinkish drops on my driveway before the inspection. When the inspection was finished and the oil changed, the Toyota technician wrote down that the timing cover needed to be resealed and that the timing tensioner needed to be replaced because they were both leaking. With taxes it would have been around 1900$ (9hrs of labour). I found it to be a lot and decided to get a second opinion so I went to a nearby certified garage (Garage Lebreton Krown). The mechanic put the car on the lift and in 2 minutes motioned me to come see for myself the source of the leak. It was the lines for the transmission fluid, which explained the pink/red drops on my driveway. They changed both lines along with the 4 clamps that were holding the lines. They also suggested that I change the oil pressure switch as it seemed to have a bit of oil seeping out. Altogether including 1hr of labour it cost me 241.25$ and problem solved! Now, what does this say about VILLA TOYOTA and their repair service??? Clearly, it seems that you just can't trust even the Toyota dealerships anymore! Maybe not all dealerships are like this but this was my experience at Villa Toyota. *UPDATE* : Today (a few days after posting my last experience at Villa Toyota), I met with one of their managers/service rep. whose name was Benoit and he offered to make things right. The offer was that Villa Toyota would in fact redo the 55-point inspection, reseal the timing cover and repair the seeping tensioner along with repairing any other oil leaks that were detected on the previous inspection and ALL OF THIS UNDER HIS WATCHFUL EYES AND AT VILLA'S EXPENSE and on top of that, I will be provided a Courtesy vehicle while my car is in the shop. My appointment is scheduled on Monday the 16th of August. I honestly have to say that if indeed they honour their offer and do it well, it would definitely restore my trust in the dealership's dedication to providing quality service to their customers. Finally, the work was done as promised. Benoit Arsenault was very professional during the whole ordeal and really made me feel like Villa Toyota cared and wanted to make things right. For this reason I would rate my overall experience a solid 4 stars.

great service, very clean dealership with years of experience. everyone is very nice and helpful.

An interestingly somewhat sour experience for a first ever visit. Sales person was somehow....off. Deceitful, and a truth bender, for a kinder word. Terrible at communicating. The rest of the staff were great and friendly and pro. Never got to meet the sales manager...that was odd. We did business there anyway due to the pricing that could not be matched elsewhere. Salesperson made us a deal, on paper. We went back two weeks later and everything had changed...the deal was off the table he said. Also, he made it seem like we were getting free snow tires....very misleading and very upsetting. Would not recommend this dealership to anyone. I'm surprised the owners are ok with this....that says a lot. Stay away folks.

SCAMMERS. Don't bring your car to Villa Toyota for servicing, they have zero shame in taking advantage of people. My GF took her car in for pre-winter servicing and they charged her $110 to "shave the rust off her front brake rotors" and that the car "won't brake properly if it's rusty". Recorded as "verify vibrations in front" when there were no vibrations reported. +$45 for a whole new set of 20 lug nuts. I have never heard of a vehicle needing all 20 lug nuts replaced at the same time during regular maintenance. Disgusting sales tactics performed by a disgusting dealership who preys on their customers. Go somewhere else.

Fix ur customer service I was gonna be a new clients but of ur service and how they talk it’s like he don’t wanna sell me and he doesn’t give me any information about the car or help he is just responding to my questions .. no sir u have to tell me about the car i want any way never again

Ive had good luck with the parts department here but the service department has been well below what I expect from Toyota. Paid for a wheel balance on my oem tires and rims, got it back and tires were still shaking. They forgot to replace the engine cover and it was rattling around loose under the hood and finally was twice charged for a fluid top up. Checked the fluids and they were at the same level as when I dropped it off. Talked to service and they said its “a standard charge whether we fill it or not” unfortunately not the kind of service I want when I take my vehicles back to the dealer. I don’t like having to make sure what I paid for was actually done.

Would recommend to any Toyota owner. The staff is friendly, the waiting area is large and peaceful and they offer free WIFI. They completed the repairs rapidly and explained the next steps.

They had the car we were looking for (extremely hard to find with the supply chain issues - we called 15 other dealerships) When we got there, we were told there were "extra features" on order that we would have to buy, even though *none of them were installed yet*. Because we needed the car, we negotiated to keep 3 items that could be useful to us, which they accepted. We sat down, made the calculations for leasing etc., all seemed on track to go ahead with the sale. Then the salesman sneakily included an extended warranty in the price. We said no, we don't need that thanks. He had to validate with the manager again (4th visit to his office over 1.5 hours). The response was: because we had also declined their *still uninstalled* extra features, they WOULD NOT sell us the car without the extended warranty. We walked. Can't do business with sleazebags.