Vacuums R Us

Great service and very attentive, knowledgeable owners. I have been shopping for my Meile needs here for 15 years at least. Every time I come in I am greeted with a warm welcome and leave with what I need after great service. In fact, I once bought a Meile liquid laundry soap that had some sort of particulate at the bottom which neither of us noticed as I bought 3 and when I mentioned it to the owner at a later stop in the store, she immediately gave me another bottle free- without even asking me to return the other bottle. Now that is how to treat the customer and they do it well. Good job Vacuums R Us! Keep it up! I buy and get my vacuums serviced there and I would not hesitate to recommend Vacuums R Us to anyone.

All I can say is you get better service on the internet. I purchased a small filter for 16.00 dollars then she put a stamp no exchange or fefund on my receipt . I asked to get my money back and left very upset at the service they gave me. The lady at register not a nice person

I was so impressed with the sales lady who sold me my new Drainvac unit. I live 1 1/2 hours away and I was going to drive in to purchase one but she explained to me which unit would be a great purchase for my home and was very knowledgeable with the units they had in stock. I ordered it over the phone and it was here the next day. The Lady was so nice and was wonderful to do business with. I would highly recommend this place and will definitely be dealing with them in the future. Thank you so much.

Came in to the store on May 29, 2021, to buy a residential vacuum cleaner. Received a friendly greeting from the staff, and was asked what type of flooring was in my home. When I described the flooring, I was pointed to a beautiful Miele vacuum cleaner that I would love to own, but was unfortunately out of my price range. When I gave my price budget to the staff, I was very impressed that I was not pressured into the higher cost vacuum, but was instead shown an alternative Electrolux machine. I could not be happier with the experience, and recommend everyone in Edmonton to visit this store the next time they need a vacuum cleaner.

I would NOT recommend Vacuums R US for any service or repairs. If you are considering this place for anything, PLEASE read the negative reviews. You will notice that there are consistencies in the complaints.. The carpet brush for my Dyson was not working properly so I brought it in. I thought that I would give a local company my business during this pandemic. They told me that they would call me before doing any work. I received a phone call from them within 30 min. (I question if it is really possible to do a thorough assessment in that short of a time) I was told that they would clean & service my machine & change the filter. I agreed to the work trusting that the problem would be resolved and went to pick it up a few days later. After trying it out at home I encountered the same problem. I brought it in again, Ed unscrewed the carpet brush & said that there was some residue interfering with the sensors & probably affecting the performance. He "tested" it on his worn out thin indoor/outdoor carpet & said that it was working fine. I took it home & had the same issue. I brought it in a third time & told them that I was STILL having the same problem. They told me that this machine is not intended for carpets...!!??!! Really! A Dyson with a carpet brush not intended for carpets...!!??!! They both began to yell at me stating that they have been in business for 40 years & they knew what they were doing. I told them that the carpet brush was not picking up properly as it had done in the past. Ed then said that it was an old machine and wearing out. That was the first time that I was informed that my machine was wearing out. I was charged over $140 for a machine that couldn't be repaired & now doesn't work at all! If indeed they have 40 years experience, I would think that the problem with my machine should have been evident (to the experienced eye) the first time I came in!!

Do not shop at this store, the lady in the front is a liar and a crook. They will feed you false information to sell you items and then as you pay the mention the item are not returnable. Avoid at all cost!

$30 for a Vacuum assessment which saved me hundreds!?! Amazing customer service. Great family orientated business (Canada needs more of these).

If I could, I’ll give 0 star. Pay 30 dollars for estimate, and tell me my vacuum battery broken which will cost 150 or more, but the screen in vacuum works great. Then I went to other store for free estimate! They tell me just trigger broken, 20 bucks to fix it. This store do nothing but just want to take you money first, then give you a reason to pay more to them