Urban Liquor Store Guisachan

I will begin by saying that this was a special request for a gift package to be delivered to an employee's house, and the fact they went out of their way to provide this service was appreciated. However, if any hiccups arise along the way, please just keep me in the loop! On Monday, I spoke to a lady and asked if Urban Liquor would be able to do deliver a beer basket to an employee's house. She said, though they don't normally provide that service, they would be able to do it. I gave her my budget, which we specified included the cost of delivery. The next day, when I processed the payment, I realized they did not include the cost of delivery in the budget. The lady must not have passed on the message to include the cost in the budget, but, because it was only $8, I did not pay it much mind. I specified on the delivery form to have it delivered by 5:45 pm. I also spoke with the manager to confirm it would be delivered by 5:45, so our employee was waiting at his house for it to arrive. At 9:00 pm Tuesday, I received a message from the employee saying the basket had still not arrived. Of course, nobody wants to attend to work matters this late at night, and I thought it was strange that nobody reached out to either myself or the person to whom the package was being delivered to say there was a delay. It was kind of stressful having to deal with that late at night. I called the liquor store, and they said that there was a mishap with the packaging, which is why the delivery did not go out on time. This was not my primary concern - it was the lack of communication. Today, which is Wednesday, the order arrived at our employee's house just before noon. All in all, everything worked out, and the beer basket looked awesome! I called the manager, and he apologized, which I appreciated. However, I asked if there was any possibility of some sort of compensation (I was going to ask that we receive the $8 delivery fee back as there was a miscommunication regarding the budget), but he said that because they went out of their way to do this service, there would be no possibility of compensation. From this situation, there are several learning opportunities and areas for growth for both parties. On their part, even though they did go out of their way to deliver on this service, it was still slightly disappointing from the customer's point of view that there was unnecessary stress involved in the process due to a lack of communication. Today, when I spoke with the manager, I wish he took more time to hear me out. Would I use this company again? Yes, the product they delivered was great, and the presentation was impressive. However, there are learning opportunities for the future, and I am sure that they could make great business of beer and wine basket deliveries if they refine the process a little bit for the future.

Nice selection and friendly staff. Watch for puns on the board outside.

Searched pretty much of alllll of Kelowna and surrounding areas for the liquor I was wanting but no one had it except ...Urban Liquor ... and the price was on par not jacked up ???

If your looking for craft beer or cider, urban is the place to start.

Great selection of local beers and wines. Staff is really helpful.

Great store! Good craft beer selection and the staff are so friendly and helpful.

Selection of beer you have is expensive. On top of that your debit machine asks for a tip at the checkout. Are you serious? In what world do you live where me having to bring beer up to the counter after I've pulled it off the shelves do you think that constitutes a tip? Ridiculous.

The cashiers are always polite and friendly, good selection of single drinks, and spirits. They always have a cute little joke or quote on the sign out front.