Urban Dog SPAW
4.6/5
★
based on 8 reviews
Contact Urban Dog SPAW
| Address : | 9902 93 St #5, Fort Saskatchewan, AB T8L 4K8, Canada |
| Phone : | 📞 +788888 |
| Website : | http://www.urbandogspaw.ca/ |
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| City : | L |
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Benita Khan on Google
★ ★ ★ ★ ★ Pricing is always 'incorrect' I've been told. I had a pamphlet the first time I visited and it stated everything that was included with their highest package. I later found out my pup did not receive all the treatments since the pamphlet was wrong. No credit was offered. Then the last few times I decided to pay the extra $ to get the services anyway since I did not have time to research another groomer. The price went up significantly but I didn't look into the details until a few weeks ago and noticed my 6LB yorkie was being charged as if she was a 10LB dog, a $10 difference. When confronted today they told me her 'size' is considered a 10LB dog, not her weight. ??? How does that make sense even? No credit was offered for the last 3 times I've been overcharged. After paying for my bill Kim came out and told me the managers said they will continue to charge me as if she was 10LB's because the sign is wrong and only under 5LBs is considered X-Small all of a sudden. The big billboard sign they have on display by the front desk is wrong, all of a sudden. I am very unhappy and they will no longer be getting my business. My advice is to watch your bill in detail!
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Darren on Google
★ ★ ★ ★ ★ The best people ever. My dog loves coming in to see Bethany, and she is so great with him. Satisfied every time with his grooming. No complaints at all.
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Carmelina Maglietta-Hardy on Google
★ ★ ★ ★ ★ They are great at this groomer. They truly care about ur fur baby and do an amazing job.
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Caeli Callaghan on Google
★ ★ ★ ★ ★ They pampered my pooch completely. My husky was shedding her winter coat and it was driving me mad have to sweep up piles of hair 5x a day. The folks at the spa spent nearly 2 hours bathing and brushing my dog and trimmed her nails too. My dog came home looking fantastic and smelled amazing, and best part, I’m only sweeping once a day now. For $70 including tip, it was a fantastic experience and we will definitely be using their services again.
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Abbigale Massam on Google
★ ★ ★ ★ ★ I really liked that they treated my dog like he was important and special and wanted him to feel safe with the grooming process. As an anxious new dog parent they really put my mind at ease.
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shelley carter on Google
★ ★ ★ ★ ★ First visit here for Frye. Bethany came to meet him at reception. She asked questions about the services and got to know him. Then at pick uptime, Bethany discussed the hair cut and how Frye was during the cut. Haircut is exactly as requested and Frye is calm. Thank you Bethany for great service.
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Darrel Smith on Google
★ ★ ★ ★ ★ Took my maltese there for a grooming, ask them not to shave his tail and to pull hair in his ears.picked him up to find tail shaved ,hair in ears not pulled feet not shaved just a very poor quality grooming. I paid 100 dollars which I would expect for this price it would be high quality grooming but was I wrong . Will not return to this place. If you want quality try somewhere else.
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Monique D on Google
★ ★ ★ ★ ★ They did a wonderful job grooming my miniature Schnauzer. He left very happy. The Spaw is welcoming and they cleaned high touch surfaces in between every guest. I will definitely be returning!
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