Uniserve Communications Corporation
3.2/5
★
based on 8 reviews
Contact Uniserve Communications Corporation
| Address : | 333 Terminal Ave #209, Vancouver, BC V6A 4C1, Canada |
| Phone : | 📞 +99 |
| Website : | https://uniserve.com/ |
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| City : | A |
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Caleb Reardon on Google
★ ★ ★ ★ ★ My brother put it brilliantly. You pay lower prices, expect lower quality. Internet would cut out here and there. All service requests have to go through Shaw meaning it takes forever. Had to wait 6 days for an activation for my new address while having to work from home. Definitely would not recommend going with them.
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Madd Vanner on Google
★ ★ ★ ★ ★ As I’m reading the comments all of the negative feedback rings true. Strongly consider this before calling and doing business with them. If I could rate a negative star feedback I would as giving them one star is far more than they deserve! Cheap prices and terrible service apparently go hand in hand. Definitely DO NOT support this local company!
“ The bitterness of poor quality remains long after the sweetness of low price is forgotten”
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Leda Shields on Google
★ ★ ★ ★ ★ We are having an extremely hard time with Uniserve right now. We are trying to contact them about an unfair charge, and are reaching the point where we are considering getting a lawyer involved. We didnt have internet for two months, because they sent us a broken modem. Not only did we have to replace the modem ourselves, out of our own money, but they have decided to charge us for the time we did not have internet (at their fault), and are also trying to charge us over 200 dollars due to "their inconvenience." We have been trying to contact them for weeks, and they will not return our calls or emails. This is all incredibly unacceptable. Uniserve, reply to your emails, or legal action will be taken.
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J Galpin on Google
★ ★ ★ ★ ★ Everyone at Uniserve is so focused and polite. They are truly a delight to work with and they deliver a fantastic product.
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Shiva Kashi on Google
★ ★ ★ ★ ★ I was happy with Uniserve until I lost internet connection last week. I called them and they said they would send a technician to look into the issue as soon as they could. They had no idea if “as soon as they could” would be the same day or in a few days or a week from then which was frustrating.
I called two days later because I still had no internet. They said they had booked a technician to come to my place five days from the day I first reported the issue without letting me know. That day was today. I specifically stayed home for the technician. The time that he/she was supposed to be here came and went and no one showed up.
I called them and they do not know why. The technician would have been sent by Shaw (they use Shaw's cable communication hardware) and they do not have access to Shaw's technician's schedule and cannot contact them to see what happened.
Bottom line is that the internet service itself is good and the price can be lower than Shaw and Telus. But god help you if you need technical support and lose connection. You can be left without any internet at all for days or weeks.
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Sarah May on Google
★ ★ ★ ★ ★ I spent a year and a half with Uniserve continuously upgrading to higher download and upload speeds. They charge for the modem and a setup fee when you move. Their customer service hours aren’t great for emergency issues and any service goes through Shaw and isn’t a top priority. Ultimately it’s not worth the reduced cost - you spend more on the extra costs and the mental anguish of constant internet issues.
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FTech2nd on Google
★ ★ ★ ★ ★ Where do I begin? Many years ago from the far off year in 2003 AD, my old ISP was bought out by Uniserve. Over the years, they have been reliable. Good technical support and any issues, which were very few by the way, were resolved quickly.
Fast forward to early 2020 and now, I am experiencing many disconnects to my DSL line. Called the technical support person and you get the same line, "We will call a technician and look into your issue." Ever since the pandemic happened, I've been getting so many disconnects from the internet it's not even funny! The most consecutive days I've experienced without a single disconnect was around 25 days!
I called today (Oct 4th, 2021) the technician to get this random disconnects fixed. It's averaging 15-25 disconnects a day!! All I hear is the same repeating line, like a skipping record player saying, "We will get the technicians to look at it."
I just about had it with this company!! Your service is lack lustre, issues don't get resolved, and I'm getting charged extra for a dry loop which is ridiculous from Uniserve! A dry look was supposed to make things easier to fix DSL issues. Paying extra $10 a month for random disconnects? **rolls eyes**
After 18 years being with this company, it's time to say goodbye to this once loyal customer! Good riddance!
PS: I don't wanna see a "cut & pasted" reply from representative which tells me to phone and they will fix my issue. You guys had a YEAR to fix my issue. How is it going to be any different?!
Signed: A fed up customer
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Jamie Gifford on Google
★ ★ ★ ★ ★ After canceling they still charge my credit card. Have to call visa to put a stop payment on these guys.
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