U-Haul Neighborhood Dealer

They were very helpful, but keep in mind - they do NOT accept Uhaul trailers anymore, just trucks.

I was called the day before my rental and told that I would find the key under the passenger seat, that the vehicle would be unlocked. I found this to be somewhat strange as it wasnt what it said on the website but I figure every location is diffrent. I was under the understanding that you are generally able to call Uhaul and extend your rental time with the vehicle, and drop off at locations other than where you picked it up from. I had booked an In town move, but when I called to inquire if i could drop the vehicle off at a location where I was, 150 km from starting, the rep said it should'nt be a problem. She said the system wouldnt let her do it and she would have to transfer me to a supervisor. The supervisor was very confused and said that I my vehicle has not been picked up, had not been "dispatched" to me even though this was about 4 hours after I had collected the vehicle. I assured her that I had in fact picked up the vehicle and have been in it for the past four hours. She didint seem to think this was possible. She asked for my contract number. She had my file up already and new my name, phone number and other information, so I was really frustrated that she needed me to look up my "contract number" for her. I had my passenger find the email and rear the reservation number. She said that this was the reservation number, Not the contract number. I had no other email from uhaul. She said this was because the vehicle had not been dispatched to me and i wasnt actually legally able to be driving the vehicle at the moment, and were i pulled over i would likely be charged and the vehicle impounded. She was able to complete the dispatching on the phone, but required me to give my credit card number again, which makes me very nervous. I'm going to be watching my statements and If I am charged twice I am going to be very upset. I was told in no uncertain terms that I could not drop the vehicle off anywhere other than the origin point- that If i dropped it anywhere else I would receive a wrong delivery fee of 3 times the rental rate. I acknowledge that I did not book a one way trip, I did book a round trip, but the first phone rep confirmed what I previously beleived, that it is normal and typical for Uhaul to let you drop the vehicle somewhere else, but not for me, not this time. I am primarily upset that I was not actually issued documentation required to legally drive the vehicle. Furthermore, In following with what had been done previously, I put the key back under the passenger seat and locked the vehicle with the keys locked inside. Apparently thats not what the location was expecting as I received 3 phonecalls while driving the 2 hours back to my new place telling me I needed to bring the keys back. I was driving and was unable to answer my phone. I wasnt able to respond till after 5, but I did send an email so I do hope they are able to sort it out. What an you do to improve for the next customer? Let them know that they cant wrong destination your vehicles even though its usually allowed and that you dont use standard Uhaul key protocol. the rep was quite surprised when I told her how I had been called and told about where the key was in the unlocked vehicle. Issue your customers the documents required for them to legally drive the vehicle. This is my second time losing several hours of my moving day to Uhaul and it will be the last time I use Uhaul to move. There's a reason they're the cheapest.