U-Haul Moving & Storage of Hamilton
3.5/5
★
based on 8 reviews
Contact U-Haul Moving & Storage of Hamilton
| Address : | 1070-1088 Rymal Rd E, Hamilton, ON L8W 3N6, Canada |
| Phone : | 📞 +97 |
| Website : | https://www.uhaul.com/Locations/Truck-Rentals-near-Hamilton-ON-L8W3N6/839032/ |
| Categories : | |
| City : | W |
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Johnathon L Roger on Google
★ ★ ★ ★ ★ Worst Uhaul I have ever went too.....
The lady at the front desk who says she is the manager is so rude, has the worst customer service skills, and has no remorse. She swears atleast once in every sentence she says.
I rented a truck here for less than a day to be charged for over two days and when I call to simply reconfigure the mistake ... she lost it...
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Brian Davis on Google
★ ★ ★ ★ ★ Wish I could give negative stars. First they sent me to the wrong u-haul location to pick up the truck wasting an hour of my time, then when I returned the truck they tried to over charge me $60 by using mileage instead of km to do the final bill despite me being Canadian and my contract stating a price per km. I had to argue with the manager and show them my math and explain imperial to metric conversions and have them do their own math which showed I was right. Then they were extremely rude to me for questioning their over billing and told me it was my problem their computer tries to overcharge customers. Avoid like the plague unless you want to spend 2 hours before and 2 hours after your move dealing with rude people who aren't trained properly and can't do math.
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Rabia Shakoor on Google
★ ★ ★ ★ ★ The blonde lady at the desk that everyone else is complaining about is just as bad as it sounds, if not worse. Her attitude does NOT match her competence. Went there to ask about additional charges made to my account and she not only denied it off the bat without letting me finish my sentence, but also insisted that I actually owed $93 more. Which ended up being wrong. Anyone else talking to this lady: do your own research because she doesn't know what she's talking about. And then she blew up on me from the embarrassment of being wrong. I know people don't exactly go to UHaul for a 5-star customer service experience, but this was another level of trashy. You see someone as old as that and wonder how they got through life without anyone letting them know how ugly their attitude is.
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Perez JB on Google
★ ★ ★ ★ ★ Really good prices for moving supplies, much better than hardware stores.
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Jackson on Google
★ ★ ★ ★ ★ Not a good place... got blamed for nothing and the guy working there lied about cctv camera that he saw 3 people in cargo Van, which actually was hypothetically made up to earn more money...called me while driving, talked rudely and asking to charge additional money for the thing which I didn't do. they don't know about the U-Haul terms and conditions. One of helper friend has to wait there for 3 hours because of this nonsense. they don't know how to talk to a customer when they are stressed about moving their stuff to a new place. Not recommending this place to anyone again.
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robin fernandes on Google
★ ★ ★ ★ ★ No parking for customers, they had one of their trucks parked at customer parking.. not impressed. Had to drive to another plaza and walk my way!! Need to work on customer parking.. good service by the staff.
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Jason Harper on Google
★ ★ ★ ★ ★ Stay clear! They will allow you to book a storage unit with them weeks in advance and call you hours before you’re supposed to arrive with your stuff to tell you they don’t have a unit for you. Then, they will tell you to figure it out on there own. I’m still fighting with uhaul on costs that I was charged because of these goofs. Do yourself a favour and save the headache, these guys are a joke to say the least.
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Cheryl Morrow on Google
★ ★ ★ ★ ★ When making the reservation we declined the insurance. When picking the trailer up we verbally refused it when asked and then signed for the decline. Then we were charged for it anyway, as we were in a hurry dropping it off it wasn’t noticed. Then when it was refunded it was done so without the tax we paid on it. Will never use this particular place again. Terrible way to do business.
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