Dartnall Mini Storage | Hamilton Storage

We have used a few storage facilities in the city, this is a good one! Clean and staff are very helpful. Nice variety of unit sizes onsite. I will be using them again. Lorne

Good Storage Facility. Various Sizing To Meet Anyone's Storage Needs With Competitive Pricing. The Facility Does Not Have 24x7 Access But Overall, Good/Decent Access Hours.

People move their stuff to storage for peace of mind. So don't use Dartnall storage. I've had nothing but problems. My lock was supposedly put on wrong, and stuff was stolen. Here's the problem with that. First of all I always take someone with me. So I had 2 witness that seen me lock my unit and double check it. Then I had a personal problem and forgot a payment. This caused them to immediately pit a lock on my door. I don't have a problem with that. I made my payment and all was s well. Or so I thought. Then I get a phone call claiming that my unit hadn't been secured properly. I'm not sure how they can put a secure lock on my unit in April, but it take them until July to tell me my lock wasn't secure. Wouldn't they have noticed that in May when I made my full payment, and they removed my lock? How does it take them another 2 months to notify me about this mistake, and how did they even know my unit was open 2 months after they removed their security lock? Now I'm having payment problems. July 7, 2018 I made my payment, called Dartnall and told them the payment was in. They received my payment on the 10th, yet on the 14th they send me a notice saying I wasn't paid. That was quickly sorted out, and the late fee was removed from my account. Now I'm left with the stress of finding yet another storage unit. The problem with that is, now how do I trust another unit. All my gold, and valuable books were stolen. They didn't take everything, just things of value. Please explain how a storage unit that supposedly has an alarm, can be broken into without the alarm going off. Please explain how a storage facility can attach their own security lock, and not know that the door isn't secured properly? If i worked at a storage facility I would be able to look at a door and know immediately that it wasn't locked properly. I know why all this is happening to "ME" only, but have no proof. So now I'm just left with the stress of finding yet another storage unit, that I will feel safe using. They've never once apologized, or offered explanation when i asked these questions. So unless you look like "their" version of a Canadian, don't use this storage unit. If you have valuable things you don't want stolen, don't use this facility. Unless you have your own security cameras for your unit, and proof, don't use this unit. The staff starts off sounding nice, and making you feel welcomed. However once they get your money, you no longer matter. Secure your things, and keep track of everything you put into storage. I did, but because i didn't pay for insurance, there's nothing I can do. Then again the things that were taken, can never be replaced. So insurance wouldn't have mattered. No amount of money can replace the value of these items in my heart and memory!!! Never been more disappointed with a business before, and I've had a lot of disappointment in my life!!! I'm not looking forward to what retaliation will happen to my unit after this posting, but oh well far too many people get ripped off, because we as the consumer never speak up!!!

Secure and dry facility. Courteous staff. Easy website payment option has saved me from waiting in line to pay my rent behind tenants who dont pay their rent and give the staff a hard time. Would recommend.

Best facility in the city. Clean and staff is friendly. Have seen other tenants not close units properly and I shake my head. Door coming down and putting on lock is not enough. Slide bolt must be slid over once the door is down to keep door secure. Highly recommend.

I've have been a consumer at Dartnall Mini Storage for a few years now, and have always found the staff courteous and helpful when required. The grounds are always impeccably clean and maintained. I highly recommend this complex for your storage needs

We used Dartnall Mini Storage during our home renovation and have absolutely no complaints. The staff are friendly and helpful, while the units themselves are clean and dry. They also warn you in advance not to store food or anything that may attract mice which shows me that they do take those reports very seriously.

Only been there for a few months. The staff is rude and freaks out when you ask questions. They disconnect the lights so you're in the dark and raised the rent. All the information on the website is incorrect. Half the time you go there during business hours the office is locked and no one around. Not to mention the gate works when it wants to. Had it open half way stop and close then not accept my code.