Tropicana Pools & Spas Inc.

Name: Tropicana Pools & Spas Inc.
Address: 104 Elgin St W, Arnprior, ON K7S 1N8, Canada, S, Canada

3.8/5 ★ based on 8 reviews

Contact Tropicana Pools & Spas Inc.

Address :	104 Elgin St W, Arnprior, ON K7S 1N8, Canada
Phone :	📞 +8
Website :	https://tropicanapoolsandspa.ca/
Categories :	Swimming pool supply store , Swimming pool ,
City :	S

104 Elgin St W, Arnprior, ON K7S 1N8, Canada

Best Swimming pool supply store in Canada

G	G H on Google ★ ★ ★ ★ ★ Last summer we hired Tropicana Pools and Spas to install a 24 foot circular on-ground pool, as well as a Celtic stone retaining wall completely around the pool. They also installed a 16' x 22' patio as well as associated landscaping. Ultimately they remodelled about 70% of our back yard and the end result is fantastic! We have already re-hired Tropicana for more landscaping this spring, and they will be performing all of our future pool maintenance as necessary.
M	Matt Featherston on Google ★ ★ ★ ★ ★ Pool was supposed to be installed on July 9th. They installed the wall wrong and it has now been a month and they have not finished the job. No answer when we call. Avoid Tropicana if you can.
M	Mark Bencze on Google ★ ★ ★ ★ ★ Absolutely amazing service. Great and knowledgeable staff. Helena is fantastic and always helps us keep our pool perfect by testing and then telling us the exact amount of needed chemicals to maintain perfect water quality in our pool. The prices there are great. We wouldn't shop anywhere else. Highly recommend this place. We look forward to going there every Sunday and testing the water and buying whatever we need!
L	Liv Toll on Google ★ ★ ★ ★ ★ They never showed up on the day they said they would, they cant put the liner in properly and bad customer service.
J	Jeff R on Google ★ ★ ★ ★ ★ We first approached Tropicana at the end of spring, as we didn't plan to put a pool in this year. We reached out to a few companies, but either didn't receive an answer or were given a vague description. Tropicana was amazing - Helena immediately responded with detailed estimates, answering the dozens of questions I kept firing off as someone new to the idea of a pool. The responses, depth of answers, and high level of service made us instant customers, and we have continued to be impressed with their service. From the site survey to the install, they took care with every level of detail and provided timely communication, and continued to answer every question I fired at them. We've enjoyed our pool for the past month, and been impressed by the support that they provided even after the job was done. We won't hesitate to keep using their services for the pool, and trust their advice - Helena, Amber, and Alex are a great team, always friendly and looking out for the best for their customers!
R	Rachelle Belcourt on Google ★ ★ ★ ★ ★ We shut down our spa every fall, and I thought I'd give this local company a try since they were closer, and slightly less expensive than the company which sold us the spa, which I had been using for many years. I knew immediately when the 2 individuals arrived that I had made a mistake. They were poorly groomed, used inappropriate language among themselves when I was around and were generally unprofessional. I could have overlooked that if they had done the job well. It cost me over $300 this spring to have the hot tub repaired. They had forced the cover back on improperly, cracking some of the pipes, which had to be removed and replaced. They also left all the hoses disconnected after they put in the antifreeze. My regular company's technician said that some companies will do this to force you to call them back for re-opening, which of course generates more revenue. Well, this strategy backfired - I called someone who could do the job right. Maybe Tropicana is good for pools, but I wouldn't take the chance. Certainly go elsewhere for spas. I called Tropicana to let them know the problem. The lady was very apologetic but there was no offer of any compensation. Regardless, I would not have had them out to do the repairs. I have never posted a negative review of any establishment, but I felt this one was necessary.
E	Edna oakley on Google ★ ★ ★ ★ ★ We had a pool put in 2018, We were never happy with their work. While working on our pool, they damaged our fence in a couple of places and drove over our firepit and broke our bricks, they never compensated us for those things. The brick work around the pool was terrible and we had to get another company to look at them and fix them. Trying to get a call back from them or get them to come back for anything was always a no show. After they get paid, they don't want to bother with you anymore. If you're thinking of getting a pool, please read the reviews before calling them. I wouldn't recommend them.
M	Melanie K Dick on Google ★ ★ ★ ★ ★ We reached out to purchase a new pool filter via phone and email; their manager Amber was great to follow-up in between my busy schedule and help us get our filter delivered right to our door.