Tim Hortons

i always come there to buy bagel and coffee. Two times i noticed an employee working there named YuLia . She is not calm at her work. I repeated my order for extra butter to another employee and she jumped in from cash counter and spoke rudely with me that" i got it and all" . even though i repeated my order still all the bagels were not double toasted and only one was with extra butter . Felt disappointed . Specially that employee Yulia need to be trained about the customer service , how to talk with a customer. all other employees are helpful??

On Oct. 25th, around 2:30, I was at the Tim Hortons (New West campus) ordering food. My card declined so I asked to have an item removed but keep the other 2 items, and that's all I asked. The cashier, a middle-aged East Indian woman who has been working there for as long as I've been at Douglas so far, publicly shamed me and misgendered me. When my card had declined the second time, I asked for the item to be removed the first time but she insisted that I tried it one more time, I politely asked to have an item removed and was met with her loudly telling her coworkers that I "didn't have enough money," multiple times (about 3-5 times). And she was visibly disgusted that I couldn't afford all 3 items. On top of that, she weirdly called me "she/her," despite my obvious & visible facial hair, just as loudly as my lack of funds. There was a line up behind me, so everyone heard her yelling multiple times that I didn't have any money, as well as calling me a girl. And so, I'm very upset and shaken that my privacy as a customer was not only breached but broadcasted throughout the cafeteria, and the lack of proper customer service after I changed my order without complaining or trying to cause a scene. As someone who has worked customer service as a cashier with food in the past, I fully am aware that it was not in her right, and possibly illegal, for her to publicly announce my financial issues. I've been served by her many times over the past couple of years, and have never experienced this treatment from her before, so I'm quite confused as to why she would treat me this way, when all I wanted was to remove an item. I'm going to file a complaint in any way that I can, because no student should have to feel unsafe and uncomfortable about being shamed in public by cafeteria employees; especially loan-dependant students who struggle to afford classes while working & paying rent all on their own. I'll be contacting whoever I can find that can assist in this to make public. All I want is for the employee to have sensitivity training, re-training on customer service policies, and Trans/pronouns education training for the various gender identities of the students on campus. Thank you for taking the time to read this.

I wish I could add a picture. I waited 20 min for a bagel with a quarter of the amount of cream cheese that is regularly put on at other locations... when I order a bagel with cream cheese I expect cream cheese. The staff were extremely slow with absolutely no sense of urgency... despite the growing line. Honestly pathetic, wont be wasting my money here again, would rather drive to a different location.

it is dirty alot..messey food made.. not enough people working..

I have went to this Tim Hortons many times but every time it’s below the average services. I would not suggest to go.

Not sure why all these other people expect the world out of a Tim Horton’s. It’s fast enough, not a great selection but the staff are nice, and it’s just generally a good place to stop by if you’re feeling hungry.

My drink kept dripping and I couldn't figure out why. When I picked it up again coffee gushed onto my desk. It looks like the cup broke down. I was fortunate it didn't get on my paperwork. I'm very disappointed with this defect.

no matter how early you come to get a drink you will always be later to class because the people behind the counter are so slow. there is at least 5 of them in the back and yet neither can take an order or make the orders. have some decency