The UPS Store
3.4/5
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based on 8 reviews
Contact The UPS Store
| Address : | 2242 Kingsway, Vancouver, BC V5N 5X6, Canada |
| Phone : | ๐ +887 |
| Website : | http://www.theupsstore.ca/239 |
| Categories : | |
| City : | N |
| Description : | Store offering shipping, packaging, printing & other services, plus office supplies. |
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Florence Chan on Google
โ โ โ โ โ There are 3 people working at this location. Keri is sweet, considerate and helpful.
Henry is nice but the other lady is cold, indifferent and reluctant to be useful.
Your experience can be great or terrible, depending on which staff you encounter that day.
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Jatin Kaushal on Google
โ โ โ โ โ Worse service ever i got. I paid extra money for fast delivery but on the delivery day they rescheduled the time (3 days delay) i mean why i paid more if they can not make it on time. That delivery was very important for me thatโs why I selected fast delivery and paid more than regular price but the result were worse than the regular service.
ZERO Star
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Zaahira Sharma on Google
โ โ โ โ โ Henry is amazing! He's went out of his way to help me find a box for my thick posters. He came up with a solution on how to ship all my packages together. He's so helpful, kind and super friendly! Outstanding service!!
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Oliver Richards on Google
โ โ โ โ โ Negative stars if it was possible....You've been warned! Don't waste your time with UPS or this branch store #239. Horrible customer service, extremely slow, poorly trained, rude owner. I told the counter person I had an account number, he said OK and preceded to prepare the shipment. After multiple corrections to the input field and relying on me to verify each line, measuring and weighing the package about 40 minutes had passed. Then provided the payment request. Now he informs me that there is no way to input an account number or discount. He talked to his manager for like 5 mins and searched every drawer for a template sheet. Which again still doesnโt allow account numbers. I spoke with the manager and she said nothing can be done, go an print/pay the label and comeback and drop off!??? This is 2019, UPS there is no excuse not to be able apply an account from a authorized point of sale!!! She then said my complaint would NOT be passed along. I paid regular price and left as I already lost an hour of my life and was not worth leaving and spending more time. This is my 3rd bad experience with UPS in 6 months! I will avoid at all costs in the future. And to the manager on the phone, at least you could have said you would let UPS know my concern instead of directly telling me no, what kind of arrogant service is that? You have a public service business! I hope karma gets you one day.
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Heather on Google
โ โ โ โ โ Be weary of the 4/5 star reviewers here that only have 1 review total.
There was only one guy working the day I went in to return mail a package worth around 4k$. He was not friendly. I called prior to making the trip because my printer wasn't working to ask if printing the label in store was possible. It wasn't until after I made the trip to this location and we printed the label in store did he disclose the 1$ fee to do so. He pulled change from a change bowl on the counter so it wasn't even a register transaction. There was also a sign on the register that stated any transaction paid with a card under 5$ would be charged an extra fee. My label was prepaid so I'm lucky I even had cash on me that day otherwise I would have had to pay by card. As most places are not handling cash right now due to Covid, this was a bit irritating not honest business practice and should have been disclosed on the phone prior to making this trip.
Secondly, the outgoing packages were kept in a pile in behind the customer, not behind the counter where they are secure. So after applying the label, he had me place my very expensive 4 thousand dollar package at waist height, behind where people stand in line (out of his view) and could easily have run off with it when his back was turned. Very irresponsible on UPS's part.
This was my first time at this location, and it will be my last time. I have reported this incident with UPS and have yet to hear a response.
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Bo on Google
โ โ โ โ โ Although the manger of this branch is super kind and helpful, I donโt want to see him that frequently just to pick up the parcel which was supposed to be delivered to my place. Iโve wondered was it because I didnโt put in any contact info, but I was wrong. I put down even my buzz code in front of the address, but still no calls were received to ask for pick up at my building. All I got was a pick up notice as always. UPS DO YOUR DRIVERS CARRY PARCELS, OR JUST PICK-UP NOTICES AROUND?!?! VERY DISAPPOINTING!!!!
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Lori K on Google
โ โ โ โ โ Very expensive to use self-serve printing station. Almost $3.50 to print ONE 8x11 black and white copy of a PDF from my USB storage device with a run down work station. The dumb "base charge" costs more than the actual print job itself. I think I had to pay cash as well.
Do yourself a favour and go to the nearest Staples (Grandview Highway), it only costs 15 cents total to print one copy of black and white copy on 8x11 paper. There is also no "base charge" either from their self-serve touch screen copier that takes all forms of credit card payment and the copier is super modern and high-tech. You are literally in and out in 3 minutes with no staff to deal with unless you need their help.
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Gord Trust on Google
โ โ โ โ โ Package address says to deliver basement.
Package instructions said to deliver basement.
Package Code says to deliver to basement.
A special sign was made saying deliver basement.
Where was it delivered? Upstairs. 1 Star
If this is not the right location to leave it at, advice to me the right one.
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