The UPS Store

Hello, Good Morning. I just woke up and hear good news from my cousin they received courier.I Had visited this store yesterday for shipping some items to usa and this store delivered today under 24hrs.it is incredible.Store Manager is amazing.He knows very well how to make happy to customer and he has all solution for my problems.and there was trainee over there.He is polite and humble too.The price is affordable compare to other stores.overall staff and service is amazing. thank you,

Amazing service, good price and the staff is always kind.

V bad experience using their services. I sent courier via DHL to India through this store & it is pending delivery from last 15 days. They did not keep their promise of delivering on time. A few days of delay I could have ignored, but a delay of more than 10 days is highly unacceptable. I called the store to check and they had no answer and told me it will get delivered in a day or so. The package had my mum’s vitamin supplements as she is ill and cannot walk! Never going to recommend them.

Please do not use UPS during this pandemic, and my interactions with UPS customer service and this store have been extremely unpleasant. UPS issued a statement that they will not be held accountable for your package as of early 2020, and I certainly know it. My story: Issued a return to sender on my package, and was forced to pay a 3-day express shipment fee that totaled $220. A return to sender request must be issued through the sender, which was this location, and that took 4 - 5 phone calls between this store and UPS customer service. All is well right? Read on. That is when the real problems started. After 7 days of not receiving my package, I spent more than 20+ hours on the phone with UPS customer service trying to understand where my package was. After much conversation, UPS Customer Service said it was a franchise, and it was at the discretion of the store to refund my purchase (the return to sender payment). This involves a 10 day investigation, upon which a report is suppose to be issued from UPS to the store, and presented to the customer. After 10 days I called this location, and was told by the manager that no investigation was launched, and that another investigation needs to be launched that would take another 10 days. I called again today, and was told that the investigation is still ongoing, an entire month after my package has been lost. UPS customer service and this store have wasted my time, and treated me like a half class citizen. I have contacted the Better Business Bureau in hopes of receiving some aid in dealing with this matter, but best to avoid UPS and this location all together. UPDATE (2020-10-18): I was personally contacted by a representative from UPS headquarters via my Better Business Bureau complaint. They apologized for the mishap, and I was refunded my money for the return of the package. While I am content with the outcome given the circumstance, I still try to avoid UPS during this pandemic after this occurrence, and still believe you should too. I never received any follow-up phone calls from this location, or the owner with regards to follow-up investigations.

Excellent service, Friendly and knowledgeable staff and fast service. I always go there for all business needs. I never have to wait when i visit this store. Very fast service. Hiten is very Professional and kind.

Highly recommend this Ups store. I am living nearby this UPS Store and whenever I call, They always respond to me and they always respond with politeness and humbleness. They always help me with my all couriers as well as my printing and my return packages. I would like to share one of the great service , I have received today from this store. I have called this store today and i have request them to sent out 3 large size boxes to USA  from my home, it was heavy and i could not able to lift those packages. Manager Picked up phone and before I request to manager to pickup from my home those packages, He told me I will pickup today from your home. I was so happy and I felt like this store is like my family because they can read my mind. Manager came after 20 mins to my home and picked up all my 3 boxes alone in this cold weather. Therefore,  I went to store to filled out some paperwork and another gentleman his name is Hardik,  help me and explained me all stuff for this shipment. He is also polite and humble with me and and all other customers who visited store during I was there. This store all strictly follow covid-19 Protocols. Both gentleman Wear masks all the time. I would like to let owner knows, Both gentlemen Deserve Promotions because both of them have eager to learn, how to improve more to give better service to customer. I would like to tell my neighbor to visit this store. Thank you,

Simply because they have their time on Google business right. If your business shows open in Google and it is closed, just make people waste their time. That's what happened to me three times when trying to go to the UPS store at Glen Abbey on Third Line they got a 1 star review for that. Congrats to this UPS location my parcel as sent in 5 min and your Google Business post is up to date with your open times. The attitude of the front desk person could be a bit better, but overall was a good experience.

Very Impressive with store! Gentleman chax over there is very professional and polite.he listen and understand very well about my print and delivered to me same day. Thank you for kind service.