The Royal Palace - Edmonton

A friend of mine did her wedding in this place. I usually don’t write a bad review but this place it needs to warn people of their customer service is the worse, they have zero care! Rude and they only want your money they even don’t provide basic needs for their customers. You keep asking and ignore you just be aware how bad they are!!!

Recent Wedding Party during Covid 19 Pandemic Outbreak { 4th Delta Viarant Wave } I question the Crowd Patron capacity limit { 250 } I thought A.H.S. Alberta Heath Services and UCP Government implemented Indoor and Outdoor crowd capacities limits???? Female Ladies Washroom facility not checked ran out of Toilet paper.. Coffee only served. No Tea Option....

My wife and I booked The Royal Palace for our wedding to accommodate our 600+ guest list. The place is spacious and met all of our needs so we signed a contract with the owners. However ... my wife and I are not ones to write negative reviews about anyone. But given the circumstances, The Royal Palace caused too much stress and worry for us and we don't want others to undergo the same experience. So this is our honest opinion. 1. We were promised certain decorations and center pieces which we never saw. (Shipment delays supposedly) 2. They were undergoing renovations so we were uncertain of when they would finish. (They finished a month before our initial wedding date, when orignally they said it would be done months in advance). 3. Covid happened and our wedding date had to be postponed. Additionally, this meant a delay on the promised items. 4. It was nearly impossible to get a hold of the owners and there was minimal. communication on their part (except when it came to us giving a deposit)!! 5. We gave the initial deposit and some as per contract but we were unable to have the reception as Covid limited large gatherings. 6. The options we were presented with were either to postpone the date again or use the current deposit towards food (catering). 7. A new contract was signed and we got the food for our reduced number of guests. The cost was taken out of the deposit we initially gave. 8. We were owed the remaining deposit which we did not receive till 4 months after the wedding. 9. My wife had to go back and forth with them and they keep "promising" to pay the next day or next week. (Once again with poor communication) 10. We got the money but not in full. We were owed roughly $2,018, but they sent us a flat $2000. We're not stingy people but if the roles were reversed, we're sure they would make a big deal out of it. The list can go on but we're too annoyed to write them all. We are giving them 2 stars because we must give credit where it's due: 1. The hall is beautiful. 2. Renovations made the hall look better than when we initially saw it. 3. The people are nice, just difficult to communicate with. 4. The food was delicious and well packed per individual. We were very well pleased with it, as were the guests we gave it to. 5. They accommodated with our needs especially since Covid stood as a road block. In the future, we will not be hosting an event here if it is under the same management. As said before, the people are nice but you made this process too difficult. Your food is delicious but it is not worth the hassle. Lastly, they did not follow what we agreed to in our cotract and that means legal matters, but my wife and I are exhausted and too annoyed to continue dealing with them. In the end, we are very glad Covid canceled our reception and we did not have to further deal with this stress. We hope this gives insight for anyone looking to book with them. Thanks for reading

I usually do not write reviews, however, I feel that I need to share my experience with The Royal Palace. I had my wedding there 2 weeks ago. The day of was great, food was delicious, and everyone had a great time. The days leading up to the big day was a complete nightmare. The girl I was mostly dealing with was Sonika. Everytime we arranged for a meeting, she either did not show up or was 30-45min late. This happened on multiple occasions. I voiced out how unprofessional it was, she apologized, and STILL NO SHOWED THE NEXT TIME WE ARRANGED A MEETING! I ensured to confirm our meeting time on the day as well. We live about 30 min away from the venue, so to waste about an hour of our time and gas is not okay. She has caused so much stress that planning my wedding became such a hassle, all because of this venue. Other reviews are correct, they do not care about customer service, nor about their clients. This is before the most unprofessional, uncaring business I've ever encountered. Being pregnant, and planning a wedding is already stressful enough, but add on this experience..definitely not worth it. If I were able to get my deposit back, and had enough time to switch venues, I would have.

Royal Palace is a great spot for any type of event.Been here at a wedding this past week.Management and team are cool, food was awesome and Majestic has done a breathtaking decoration stage set up dancing floor and first dance show.

I was there on new year eve and 27 Jan. Evening: Nice place to have fun with family plus family friends. Space good enough for approximately 100-120 people. The more makes it “crowds” DJ can help with Lower sound volume as the hall is not properly provided for optimum acoustics. Dancing ? floor and lasers do compliment good dancers. Food is really good this time, but would have been a notch up if the nan were not elastically COLD. service was at par, Bar attendant girl was nice, demure and excellent server even got cold drinks. And please don’t pool out the carbonated drinks, the Fizz fizzles away, rendering it FLAT

Was there for a work event, it is a wonderful space. The staff was awesome and kind. The food was really good and flavorful. I would recommend this place for an event or a wedding

Recently hosted a wedding reception at the Royal Palace. They provided an amazing service, the servers were very friendly and attentive, Everyone loved the food. Great ambiance. The owner was there the entire time making sure everything is provided on time and done properly. I would definitely recommend this place for all sort of functions.