The Home Depot

This store is one of the best Home Depots I've shopped at! Found everything I went in for no issue. Managers Anne and Sheldon are all about top notch customer service. Anne helped me find the correct blinds for my home and ensured they were sized perfectly. Knowledgeable paint dept rep and friendly helpful floor staff. Sheldon went above and beyond helping me with a personal issue that arose when I was in his store. Exemplary. Fast, friendly and efficient service in all departments and at checkout. Great people and a great (organized, well stocked and clean) store.

I like the friendly staff. I am however VERY disappointed in the quality of their kitchen cabinets. I have had nothing but issues with things literally falling apart. They came assembled we installed them. Front of my cabinet door came off. The corner piece that holds the doors to my corner cabinet has now come apart. Regular use only. The rail for my drawer came offnot to mention the laminating on the door is coming off as well.For 6000.00 dollars they may as well be made of cardboard. Note to COMPANY THOMASVILLE cabinetry are garbage. Not even 3 years old.

The staff at the Midland store seem quite knowledgeable and are very helpful. It would be nice if they had more stock and variety, but the store isn't big enough.

A wide variety of different items all featuring maple. Bought syrup, marinades, tea and apple crisp. Will definitely be back for more.

Fantastic customer service! After not receiving my delivery, from doordash, which they stated was completed .. Home Depot corrected this immediately by delivering my products in person and compensation for my inconvenience, which was over the call of duty. I definitely recommend our MIDLAND Home Depot!!!

Terrible experience trying to purchase outdoor furniture. Employee had no idea how to use the computer system to order items (even stated that he refuses to learn the new system). We ordered the items and emphatically stated that we wanted the items delivered to the store NOT our home because we had already experienced issues with delivery of those exact same items. We repeatedly stated to the employee that the items were to be delivered to the store and NOT our home. He assured us that the items were being delivered to the Midland store for us to pick up. This employee either lied to our faces or he is so incompetent that he should not be dealing with the customers/placing orders in store. After paying and leaving the store we were made aware that the items were of course scheduled to be shipped to our home. We went into Home Depot Midland to cancel the delivery to our home and were told that we could not cancel until the item was delivered to our home. We were also told that we could not get a refund until we either accepted delivery and returned it or refused delivery. WE SPECIFICALLYREQUESTED STORE PICK UP NOT HOME DELIVERY, SO WHY ARE WE EXPECTED TO RETURN THE ITEM OR WAIT AROUND TO REFUSE IT!! Even though we did not want the item to be delivered, we waited around on the specified delivery date. The delivery never showed. When we called Home Depot Midland we were told by the manager (Peter) that the truck attempted to deliver but no one was home. That was completely untrue! We were home the entire day and no delivery attempt was ever made (I even reviewed my home security footage and confirmed that no one attempted to deliver anything to my home that day). It took us several trips into Home Depot and many calls to customer service and the store manager(Peter) to get the order canceled and our money returned. No apologies from the store OR manager. This simple purchase became an unnecessary inconvenience and cost us time and money. We were left to chase down Home Depot to correct thier mistakes and incompetence. I understand that things can go wrong but, no one ever followed up any of our calls. If we had not kept calling for status updates we would have never received a response to our inquiries. Im sure that we would STILL be waiting for our delivery! What ever happend to customer service????

This store is very well run. We have been renovating our cottage for almost a year now and I am very impressed with how we see the same faces every time we visit and they are all very helpful and kind to us. A few weeks back I lost my cell phone in the store and the girl at the returns desk was nice enough to hold it for me and make sure I got it back That says a lot to us as I know that good staff stays in a place they are treated well and good management keeps good staff around. This is why we have bought 90% of our materials here.Thanks for all the help.

I always like THD, i get great advise from very knowledgeable folks but only when you find someone. These stores are massive and most times you have to wait for a service adviser but you do get good information on your questions or projects which worthwhile. I have not had a bad experience in store which is great and always good offerings on displays.