TD Canada Trust Branch and ATM

Name: TD Canada Trust Branch and ATM
Address: 5015 111 St NW Unit 800, Edmonton, AB T6H 4M6, Canada, H, Canada

2.4/5 ★ based on 8 reviews

Contact TD Canada Trust Branch and ATM

Address :	5015 111 St NW Unit 800, Edmonton, AB T6H 4M6, Canada
Phone :	📞 +788899
Website :	https://www.td.com/ca/en/personal-banking/branch-locator/%3Fy_source%3D1_Mjk0MjQ4NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D%23/%3Fid%3D8326
Categories :	ATM , Bank , Business banking service ,
City :	H

5015 111 St NW Unit 800, Edmonton, AB T6H 4M6, Canada

Best Bank in Canada

T	TCC C on Google ★ ★ ★ ★ ★ Yesterday I went to the branch to make a cheque payment for a client's credit card. The lady at front, Zhab, has asked me more than 10 questions with rude attitude. I have been making payment on behalf of clients for many years and have never encountered those questions before. It seems to me Zhab doesn't know how to use the system properly (more training is required). I was trying to file a complaint and the teller's manager, Jelena, stepped in and said Zhab was absolutely right in terms of asking those questions. She told me to keep quiet. She was so bossy and not listening, she said she was the manager there and she was in charge there. Then I asked to see the branch manager. She originally said she was the manager there, and I doubted it. I insisted to seeing the branch manager, and then I filed an official complaint with the branch manager there. I believe both of them, Zhab and Jelena, needs more training in customer services, as to me, customer service is the most important element in banking industry. Very disappointed services there and I would try my best not to go there anymore.
N	Nathaniel Smith on Google ★ ★ ★ ★ ★ Was just at this TD to deposit a check. The first thing the clerk asks me is if I could put a mask on And slides one over the counter. I said no and she then said it’s not mandatory but we really prefer you do. I said no thank you again and she then passes me on to someone else. The mask bylaw is no more and that’s the first time since it’s been off that someone has asked me to where one. Seems to be the only branch doing that. I don’t like ?
p	palak shah on Google ★ ★ ★ ★ ★ Very impressed with customer service of person name shamaima arshad.I just went to deposit money and she checked my account for pre-approval.found plenty of offers and applied to my account.really great service.?
S	Smokey Smoker on Google ★ ★ ★ ★ ★ Very bad customer service, a woman went in for some reason and even though she has paperwork attached to her file that a extremely abusive partner had no right to her money the lady kept insisting that he did and that he might want to spend her money differently. She kept asking questions that she should not have, most were unrelevent to any banking business and were very personal. she had caused very visible distress to this woman and refused to give her the managers card. As a lawyer I hope she sues this branch for emotional distress. Sorry ms. Asian lady I didn't ask your name but I hope you do feel bad that lady was sobbing at the transit center after she had left. According to the criminal code causing someone this much emotional distress is considered abuse here in canada
M	Mingzhang Yang on Google ★ ★ ★ ★ ★ This is the Branch with the worst customer service I experienced ever. I intended to come and apply for a debit card. Teller doesn’t aware of their own current promotion. They encouraged me to learn everything from their website instead of answer my simple questions. Totally a waste of time to visit.
J	Jaideep Hydoor on Google ★ ★ ★ ★ ★ One of the worst branches I have vistied. Social distincing n line up outside the branch?? Does not make any sense, when the space inside is empty and hallway and outside is filled with people. I think pple who make such rules need to use thier brain and common sense
D	Diana Ferreira on Google ★ ★ ★ ★ ★ One of your bank tellers, Ravi, was so rude to me!!! I went to this branch to do an international wire transfer to my lawyer in my home country and Ravi took over 45 minutes to do something that should take no longer than 5 minutes. He kept misspelling names and addresses, over and over again, even after I repeatedly and patiently spelled everything for him, multiple times. And when the transfer was actually happening, he didn't wanted me to see it or pay attention to what was happening!! He and his supervisor were entering something on the computer to actually finalize the transfer and he turned to me and said "You can keep going" (as in, you can continue to be on your phone- which is what I was doing 2 seconds earlier). It's MY hard-earned money, I have the RIGHT to know what's happening to my money and the transfer I wanted to make! Instead, this rude and very unprofessional bank teller was dismissing me?! On MY transaction and MY money?! I've been a TD customer for 9 years! But I guess I'll just close my checkings and TFSA accounts and take my business and my money elsewhere, to a bank that wouldn't treat their customers like garbage... Worst experience I've ever had at a TD. Please fire that guy, Ravi. For a customer service representative, he has absolutely 0 (zero!) customer service skills!!!
G	Gwen Nahorney on Google ★ ★ ★ ★ ★ Today I went into the branch which is a rare occurrence. As I was standing in the service line. The first women went past me looked at me and didn’t even acknowledge me. The second gentleman went pass me didn’t even acknowledge me. Security guard looked at me and we both had that look like wow. When the gentleman came out I finally pipped up with my disappointment and how I didn’t get acknowledged. I said like hi. We will be with you in a moment. This is not what I expected from my bank.