TD Canada Trust Branch and ATM
2.7/5
★
based on 8 reviews
Contact TD Canada Trust Branch and ATM
| Address : | 512 W Broadway, Vancouver, BC V5Z 1E9, Canada |
| Phone : | 📞 +87 |
| Website : | https://www.td.com/ca/en/personal-banking/branch-locator/%3Fy_source%3D1_Mjk0MjMxNi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D%23/%3Fid%3D568 |
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| City : | Z |
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Yves Duranleau on Google
★ ★ ★ ★ ★ I have been waiting close to a month now for stupid cheques. And that young lady responsible started to mouthback at me.
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Liz N on Google
★ ★ ★ ★ ★ I received muchhh better service at the other TD location, but came here for convenience. It wasn't actually convenient - given that Nicholas was neither friendly, nor helpful.
I've been with TD for over a decade, but I was very disappointed by the service at this location. I've always used TD's financial/business services and the previous two advisors were stellar. I eventually got what I needed, with much ease, when I went to another bank.
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Andrew Chu on Google
★ ★ ★ ★ ★ God awful customer service. Had a bank draft from my BMO business account that I wanted to deposit and was told by the CSR manager it'd take 5 days to clear or I can do a wire transfer for an $80 fee and it'd clear in one business day. I needed the funds right away for a deposit on a home and could not wait. The CSR manager refused to clear it for me and the branch manager was not available. Cancelled my account with TD, took all my money out and took my bank drafts to CIBC and my senior financial advisor with Imperial Service cleared it right away. The only helpful thing TD did for me that deserved them one star was waive the bank draft fee for taking my money out of the account.
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May Cheng on Google
★ ★ ★ ★ ★ Do not waster your time. Customer service is negative.
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Tia Masic on Google
★ ★ ★ ★ ★ The girl at the teller was nice enough, but the supervisor was not polite and I had to explain my situation three times before she understood. I've had weird automatic deposits that I didn't authorize, and charges for trying to move money back online. The supervisor seemed to think I was making things up?
Anyway, I'm done with TD for banking.
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Billy on Google
★ ★ ★ ★ ★ By far the worst TD experience in Lower Mainland. Incompetent manager with attitude and poorly trained staff is disaster. Bank draft clearance on hold for days and do not care if it's draft or cheque, was asked to take it to original bank and deal with it. Take your business elsewhere and TD Head Offc need to review this branch for lack of incompetency or risk of losing clients. Non-existent leadership in this branch, take your advisory needs elsewhere.
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Stephanie C on Google
★ ★ ★ ★ ★ This used to be my home branch and although I've moved closer to the one on Main, I still come back to this one for the customer service. Their front of house staff are always friendly and efficient. I've gotten to recognize a few of their managers/tellers and they often say hi or give me a wave. A couple weeks ago, one of the tellers greeted me by name before I had even stepped up to put my card in. There is a family-like feel to this branch that I appreciate.
Side note: at the height of COVID when the branches and staff were consolidated, you could really feel the difference. The other branch staff didn't know the place, were a little bit brusque, and seemed disorganized. Now that the regular staff are back, the place is back to running like a well oiled machine.
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Tracy MacKinnon on Google
★ ★ ★ ★ ★ Best experience ever. Thank you Ellen for all your work in helping me with my cards - much appreciated - gold stars all the way!
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