Swiss Chalet

This review is roe to do with the mobile app, customer support and than the store, but The experience I had is helpful for those ordering through the app. As such, it's not fair to give the store one star and have forwarded my review onto corporate. Easter Sunday - thought would spare the cooking and try Swiss Chalet again to save on cooking. Placed an order, use the option for scene points, continued to pay. Everything looked good so went to the store 45 minutes later. When I got there the store didn't have the order. I called the online order number. The scene points had been removed from my account and my credit card charged. My outcome was fix things and prioritize my order. Only option refund cc and scene points. Went to do order again. Scene points had not been refunded. Called again and told it was take a week to refund. While speaking, call was disconnected. Second call disconnected too. Third call I asked to speak to supervisor. My outcome. Fix whatever is wrong with their backend process and have the meal prioritized. All they did was apologize and say how they understood, but offered to do nothing. No resolution was provided. The supervisor attempted to pass me restaurant to get rid of me - the restaurant had nothing to do with the backend issue. Put me on hold for ten minutes before. When she came back, the only solution was for me to call scene. I was also called I should have called the online order number and not the app... I asked if this is how they wanted to leave the customer experience: without any outcome. My son even said lets not go as the last time we had to wait over an hour for our order. Any company that cares so little about resolving issues caused on their end is a company I will not give another chance to. Next time I want a chicken, I'll just go to the Superstore and get the Swiss chalet dipping sauce there. UPDATE: A brand representative reached out to me and I was able too communicate what went wrong with the experience. I'm happy with the outcome and hope we will see a positive outcome of this interaction in the coming months.

My husband and I ordered delivery from this location tonight. The store manager called me personally to let me know that they were very short drivers as a result of one driver being off (covid related). While it did take longer than usual to get our food it all came hot and tasty! I really appreciated the manager calling me (very unexpected) instead of just waiting for me to call. It really shows the care that they are putting into their customer service. Times are super tough for restaurants right now with all of the challenges covid presents. I do appreciate the attention to detail provided!

**update** The manager who called from the Swiss chalet location was so rude and literally yelling at me for not being happy about their restaurant & making excuses about why they shoved containers into my mashed potatoes. I Will NEVER return to this location & likely swiss chalet in general. Original: Terrible customer service in store, they didn't get the order right (things were missing & wrong) & they decided to put all the extras (gravy, coleslaw, sauce) containers shoved INTO the mashed potatoes!!

Went out for dinner with my financé on Saturday night and our server Kristen was amazing. She was knowledgeable about all the items on the menu and probably one of the best servers we’ve ever had. She had many tables and still was attentive to our needs. Definitely will be back again. Keep up the good work Kristen.

The waitress, Kirsten, was excellent! Very attentive and provided great service. I would give her service 5 stars. The food was hot and tasty and the buns came warm! They were really good and fresh. The only thing I can say is the Chalet sauce has changed. There is something missing and we miss whatever it is!

My husband and I never really complain... but we were really disappointed by the food, I feel like I have to say something. Swiss Chalet is usually.our go to restaurant for many years. We came to the restaurant yesterday for dinner. We ordered a hamburger with fries and a quarter chicken dinner with baked potato. The chicken was really dry, fries were very dark and burnt, the sour cream smelled and was sour. It seemed like the food was old, and wasn't fresh, but reheated. We ate what was 'edible', payed, and left. I highly doubt we will ever be back here.

I have been dining at this Swiss Chalet location for a long time with my friend. Each experience was welcoming and attentive. Our server James was very personable and helpful. Very professional service. He recognized us every time and we would always look for him when we arrived. The food was hot and we did not have to wait long. A great go to for a long time now and we will always look forward to dining here.

Our experience with this location was horrible yesterday, we ordered dinner for a family birthday celebration and the food took 2 hours from time of order. We sat on hold with customer service for 20 minutes while they tried to contact the restaurant and couldn't get through. I finally got in contact with the restaurant and spoke with the floor manager, she told me the food hadn't been sitting around for 2 hours and it would be at our house hot and fresh. She offered me a dessert next time I drove by the restaurant and I told her a dessert was not sufficient compensation for cold food 2 hours late, she laughed and hung up on me. The food came cold and the order was wrong, we had to reheat it in our air fryer, the fries were not cooked properly, the salad was made with shredded lettuce and the plastic gravy container was shoved into the mashed potatoes. So gross and unsanitary. I will never eat at this location or maybe even any other Swiss Chalet ever again.