Sunwing - Winnipeg

Name: Sunwing - Winnipeg
Address: 2000 Wellington Ave, Winnipeg, MB R3H 1C2, Canada, H, 3, Canada

1.3/5 ★ based on 8 reviews

Contact Sunwing

Address :	2000 Wellington Ave, Winnipeg, MB R3H 1C2, Canada
Phone :	📞 +877789
Postal code :	3
Website :	https://www.sunwing.ca/en/
Categories :	Airline ,
City :	H

2000 Wellington Ave, Winnipeg, MB R3H 1C2, Canada

Best Airline in Canada

R	Rob Everitt on Google ★ ★ ★ ★ ★ My husband & I were to travel from Winnipeg to Ixtapa on Feb.16, 2020. Due to a very sudden cancer diagnosis for myself on Feb.7 & surgery on Feb.14, we had to cancel our vacation. We did not purchase cancellation insurance back in November as we were both very healthy. We contacted Sunwing to request a credit (not refund) based on a medical issue but Sunwing refused to help us in any way. I am appauled by their lack of empathy & horrible customer service. I did not want this diagnosis but expected some form of sympathy for my situation but received none. Is this what business has become?
B	B on Google ★ ★ ★ ★ ★ Well...we are still dealing with covid which Sunwing seems to forget is a global pandemic. I would have loved to go on my trip almost a year ago now that was canceled due this pandemic. A refund was requested from sunwing since it has now been a year and we are still faced with uncertainty. Their response on the rare occasion you actually get through, is some rehearsed condescending script. Overall, they are saying they will not provide refund and Covid is always the excuse but, you need to use your credit by a certain date despite us still dealing with Covid. Now Sunwing is getting a 375 million dollar bailout. I really hope with this bailout comes refunds. Because the manner in which this company has conducted themselves through this global hardship, has been daunting for a company of its magnitude. Definitely states volumes.
G	Gord MacKay on Google ★ ★ ★ ★ ★ Ok I know things happen and I am okay with that but not just this time which was an 8 hour delay because of another Sunwing plane in need of repair but every time I have traveled with this airline its being late. Now money is tight but how about a little more room with the seats and a place to plug your phone in. The topper for me was at the near end of this trip with a request that comes over the PA for tips ? A good business plan has always being good customer service if you want returning customers. Stop squeezing pennies out of us Sunwing..
R	Ryan Paulson on Google ★ ★ ★ ★ ★ My Fiancé and I booked a great trip through SunWing Vacations that was roughly $3,500 months before COVID and even bought the insurance. A week before we were going on our trip our government made it mandatory to isolate for 2 weeks once we arrive back and were not guaranteeing that we would even have a flight home so we cancelled (using the insurance that we bought). We were then told that we would not be getting our money back but would be getting a travel voucher (same as everyone even if they did NOT buy the insurance). I have called SunWing numerous times just to be told "sorry this is how we do it" or "Dont worry your voucher is good for 2 years". We are in a pandemic and SunWing is not even flying out of my province this year which means I only have 1 year left to use the voucher. 1st off what was the insurance for as it was the exact same as everyone else. 2nd can you not at least make the vouchers not expire as I paid a lot of money for this trip. Its not a $50 dollar gift card this is $3,500 dollars that was saved up to go on our first vacation together and you guys have ruined this. I would expect in these times a voucher that cannot expire or our money back. I work at the airport and will not be recommending this airline to anyone as they clearly have no remorse or compassion for people and are all about the profits. Shame on this company.
N	Natasha K on Google ★ ★ ★ ★ ★ Had a trip planned with Sunwing to Cuba in March right as everything went sideways and had to cancel due to Covid. Bought the insurance and have not gotten any information other than "Here is a travel voucher that is only good for 2 years and dissapears if you don't use it". Are you kidding me? Travel restrictions are still in place a year later and I do not see this clearing up fully in that time frame. Sunwing has even pulled out of Manitoba so we could not plan a trip even if we wanted to or could. This is robbery. If this doesn't change (either full refunds or make the vouchers never expire at the very least!) be prepared for a negative rating for life and some very bad reviews, contacted Sunwing who basically said too bad you have 2 years to use it. At this point I'd like to give minus infinite stars.
M	Monique Normand on Google ★ ★ ★ ★ ★ Worst service ever from sunwing. From rep at hotel to being left to sit atbthe airport for 7 hours. No food. Or water offered. We were mot told after standing in line to check in
C	Cody Wood on Google ★ ★ ★ ★ ★ Online check in is joke. Digital vaccine QR code can't be read. Or PDF or any other file type of actual card even. It is literally just a pretend page so they can have Canada flights. Customer service solution? "try again later sir." Yeah that is a PERFECT solution for international flights. I will just HOPE it works over the next 18 hours or so. Terrible
j	janice kowerko on Google ★ ★ ★ ★ ★ Extremely disappointed with Sunwing. The rep at the resort showed up once 5 days into our trip. He was suppose.to be there the day before we left to provide us with our pick up time no show. We called him and text him he didn't get back to us. Once we arrived at the airport we stood in line for 11/2 hours to check in for our flight just to be told it was delayed for 3 hours. 30 minutes later another passenger told me it was delayed until midnight 7 hours late. They offered us nothing. I know delays happen but Airlines do actually have a certain standard that they are supposed to withhold. Sunwing failed miserably this trip. So extremely disappointed Sunwing