Stettler Dodge Chrysler Jeep Ram - Stettler

We recently bought a van from stettler dodge and have had a couple mechanical issues with it and the service guy Andrew has bent over backwards to make sure we are satisfied with the repairs and has been very accommodating to us. I would recommend stettler dodge

**Update December 31** We have been working diligently toward a resolution with these issues. Joe, the service manager, is working hard to help me rectify these issues, and to get my Charger fixed up. The communication has improved significantly, Joe has been helping me troubleshoot issues over email and phone, plus I'll be bringing my car back in for the last couple of issues it has. Thank you greatly for turning some of these problems around. Once I have the car back and if the experience this time around is better, I'll delete my one star review, re-evaluate and post an updated review. ************************** Honestly, I hesitated to leave this review, especially having previously left a positive review in the purchase of my truck from this dealership, but I got pulled through the ringer dealing with the service department. I had dropped off my Charger for some computer reflashing that the service advisor had said would take an hour or so, as well as setting the used odometer to the correct mileage (I provided car proof, the original cluster, etc and was told this would be no problem). Moving forward, they managed to rack up a $1400 bill for me between parts I don't believe needed to be replaced, as they were diagnosing a car with an apparently dead battery. This went back and forth for weeks, then they got the parts and had it running, which they claimed was the first time ever.. although I drove it off of the trailer and parked it. This being mentioned was met with an almost arrogant reply of nope, they seemed to know the car better than I did. They also never once mentioned to me before coming that the battery was left dead and froze/cracked sitting outside, and that the car had to be boosted 4 times in one day. I'm feeling extremely frustrated with the whole ordeal .$1,600 and they returned my car with a frozen, cracked and dead battery, none of the signals work, the wipers don't work, and either does the heat. The communication level is severely lacking, they're claims of the car never running are extremely frustrating, as they never once mentioned that fact to me until weeks after. I've been waiting on parts quotes from the service advisor and have got nothing. This may be a decent dealership to purchase from, but honestly their service department needs to be dealt with. I'm a mechanic as its; a normal person may not feel cheated, but when you know the capabilities of their scan tools, etc, the issues, and have done extensive research.and spoke to other Dodge service departments . their poor attempt at a repair and the bill I got for a car that's far further away from being driveable, it's quite sad. Will I be bringing my vehicle back, or any to their service department? Can't say it's very likely at this point in time. Maybe if they admit they did a poor job, and their communication improves, maybe. But to leave my car sitting outside in -20 with a dead battery long enough for it to crack? Thanks a lot. Another $270 for a battery in a car they did more harm than good. Not mentioning it for weeks and leaving it for the windshield shop to call and fill me in that the battery is completely screwed? Bravo, great job Stettler Dodge. Extremely extremely disappointed. Not even a paper copy of the bill explaining what they did.

We recently bought a Dodge Charger from this dealership. Lars have been so helpful and assisted in the purchase. My husband has been looking for this car and was disappointed with so many dealerships, but Lars was so quick to respond to his inquiries about the vehicle and gave us the best service. I have never been more happy buying a car as I was with them. Finance person, Larissa was also very helpful and assisted us in the best way possible. The whole team was awesome to work with and provided an amazing service. The process felt so smooth thanks to the awesome team work. Thanks you guys!

I live in Ontario and purchase a used 2015 ram 2500 from Justin at Stettler dodge. Justin made things so easy for me to purchase this truck. He was honest and upfront about all the little scratches and dents in the truck. He even had a driver pick me up from the airport in Edmonton. When I arrived at the dealership and saw the truck for the first time other than photos it was just as Justin described. We did a test drive and did up the paperwork. I left later that afternoon and started my drive across Canada back to Ontario. The next day I got a text from Justin asking how the trip was going and how I was liking the truck, I got a similar text the last day of my travels as well. I can’t say enough about the high class and honesty of my salesman Justin and the team at Stettler dodge. If you’re in the market for a Ram truck or dodge product, please take a look at the team from Stettler Dodge whether you’re local or far away. You won’t be disappointed. Thanks again to Justin and the team at Stettler Dodge for making my purchase easy, honest, fun and a great experience.

We recently bought a truck from Justin. We came from out of province to purchase the truck and couldn't be happier with it. We ran into an issue shortly after getting home with the truck and Stettler Dodge totally stepped up and took care of it. They made it very easy for us, even though we were back in BC. I would recommend them to anyone purchasing a vehicle in their area or even out of town. I am also coming from a FORD and couldn't be happier with my new RAM. You can purchase with confidence with these guys.

Great place to do business. I’m not a dodge person by any means, but the deal they gave my family in our mini van was too good to turn down. There was a couple small tiny hiccups, but the sales team was quick to ensure everything was fixed and done right. Plus they even put up signs to help protect the wildlife in the area. Great community drive dealership.

So far this dealerships service department has been more then accommodating and easy to deal with. I do look forward to bringing my jeep back if it needs to be serviced!! 100% recommend

I started going to Stettler Dodge to service my vehicle after seeing all the different ways they give back to our community, and I was not disappointed. I HIGHLY recommend this dealership!!!