St. Catharines Kiwanis Aquatics Centre

Secretary staff always go above and beyond to try to help with any issues. Rated 3 stars for cleanliness of the ladies public changeroom, and the fact that there never seem to be enough staff (lifeguards) working. I was informed the same day of a drop in lesson that was available, drove 45 minutes to get my daughter there, just to be told that there wasn't enough staff available to provide a lesson after all. My daughter was so let down. The rules for 1 child per adult is a huge pain also. They should think about re-working to accommodate single mothers with 2+ children. Wonderful to have the library in the same building.

Non-residents of St.Catharines BEWARE! You've been warned! This place, sadly, may have to do for your swimming needs if you are a resident and have no where else to go but it's down right horrible if you are not a resident. And trust me when I say it makes no difference whether you live there or not, the receptionist is a growling pit bull guarding her territory. Upon arrival brace yourself to be greeted by a snarl, not an inviting and willing-to-assist happy smile. Maybe she hates her job? Who knows! As a non-resident I registered my 2.5 year old daughter for swim lessons there because we do not have access to an indoor swimming pool in Thorold and therefore no fall/winter swimming classes. Non-residents are only able to register 2 days after residents at which point pretty much all the classes were filled up. We were miraculously lucky (or so I thought then) to have been able to get the last spot because I registered at precisely the exact minute we were able too. Yup, I even set an alarm 10 minutes to registration time. Once the program is complete (which consists of 4 to 6 classes) you need to re-register. This time, we weren't so lucky as everything filled up before non-residents even got a chance! The place is so disorganized that at the last class they didn't even know when the next registration would come out. I had to figure it out myself and constantly check the site. The staff wasn't helpful in the least. And the instructor for the course was a young teenager who stood there not even really engaging herself in the class, she almost looked annoyed that she was stuck there rather than with her friends. This was a class by the way which should have had 4 students, but there were only 3... why? That could have been a spot for someone else, instead the site listed it as full. Clearly they don't update their site. Again, so disorganized! The teenage instructor failed to provide any substantial feedback or constructive tips when some of the kids weren't performing at their best. I mean... isn't that why she's there? To teach the kids to swim and teach us (the parents/ gaurdians) the best way to help them. She basically sat there and watched us do everything ourselves. I thought I signed up for a teacher... not a lifeguard! Needless to say, with all the disorganization, poor registration method, a growling receptionist, and lifeguard rather than a teacher I felt very unwelcome as a non-resident and probabley would feel the same as a resident too to be honest. So we decided to go elsewhere, even if we have to make a further drive. Two thumbs down on this place... BUT they do have a very nice library going for them with great service there if you want to check that out.

Biggest money grab ever! You can only book for one swim per day and in the summer it was for an hour at $10.50 (2 kids, one adult) and now it's only 50 mins for the same price! I understand times are limited to due to Covid but they should adjust their prices accordingly! Before Covid, you could swim for more than hour for the same price!

Great swim centre. Long lane pool, and a short kiddie pool with a bench jacuzzi. Changing rooms can be a bit dirty at times, especially on a rainy day. Would highly recommend you take a swim here as it has friendly staff, and large swimming areas.

The tattooed and pierced woman at the front desk was very rude yesterday. Just all around mean people

The place is great. Both library and pool. What makes this a 3 is how much the front desk hates working here. We have been coming to Kiwanis for over one year and every single time the person is unkind and rude.

Good clean facility lots of parking no just shower fee but its ok the day pass was only $4.55

Hi Kiwanis Club. I feel disappointed and sad about my experience today. I booked the swimming pool at night today, bring my ID and proof of vaccination with me and talked to the security lady. She said I need a QR code in order to get into the pool, but I explained that I have no health card because I am not a citizen currently. The lady said "the law is the law", even though we all know the proof and the code is the same thing. If this is her job, I totally understand that. After I was been refused to get into the pool, I would like to sit and wait my family for about 1 hour, the security lady told me AGAIN I can't stay in the lobby EVEN THOUGH I showed her my proof of vaccination. I mean COME ON, It is cold outside??!!!! And I can't stay inside the building, ridiculous... I understand it is your duty to keep other people safe, law is law. But we, as human can think. That's all I want to say, thank you.