Squamish Splash
3.7/5
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based on 8 reviews
Contact Squamish Splash
| Address : | 39149 Discovery Way, Squamish, BC V8B 0E6, Canada |
| Phone : | π +898 |
| Website : | https://splashhottubspools.com/ |
| Categories : | |
| City : | B |
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Ben Black on Google
β β β β β As other comments have stated, donβt expect these guys to ever come and actually work on your hot tub. After over two months of: βweβll have it done this weekβ Iβm finally giving up.
Some advice: if youβre too busy, just tell me to go with someone else. Donβt string your customers along for months at a time. Terrible customer service and business practices. Go to the other guys.
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Steve Wheeler on Google
β β β β β I purchased a new to me house that came with a newer swim spa that was originally purchased from Splash Squamish. I emptied and refilled the hot tub but had issues with the heating. I called up Splash to have a technician look at it but unfortunately they were a little to busy at the time, however they gave me a few pointers on what to look for. Even after the pointers I still struggled to get it heated so I went into the store and the welcoming staff walked me through a few other possibilities which ended up fixing the hot tub. The staff at Splash go above and beyond and easily deserve a 5 start rating. If you need a new hot tub or your current one serviced I 100% recommend this great customer oriented business.
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Gail Harris on Google
β β β β β Rob at Splash was very helpful with the purchase of our tub, including recommending which tub would suit our family. Splash also have been helpful with information regarding the ongoing maintenance on the tub.
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Larry on Google
β β β β β The worst company I have dealt with.
After a deposit, our credit card on file was charged without our knowing and they apologised for their "mistake" after I walked into the store and confronted John. The follow up of installation, maintenance plan, etc was not done as agreed upon.
After spending almost $28,000 on the tub, Mike and John were full of excuses, blames on manufacturing and worst cast blamed my wife and I for "over using the tub by the 2 of us getting into it each day".
Stay away from this company as they don't deserve to be in business and others do.
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Eliisha Magnus on Google
β β β β β Awesome, friendly service. We get all our hot tub maintenance supplies, an umbrella and a new lid through these guys. Reasonable prices and good people
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Matt Merz on Google
β β β β β Always friendly and very helpful. I bring my water sample in and they help me to maintain my chemicals. Bought a new cover for my hot tub, they were very fast and installed it for me and disposed of the old one for us. I have enjoyed my experience with all the staff.
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Jeff Mackey on Google
β β β β β These guys have turned into a joke. Sad really as the local service use to be pretty good.
Most recently we booked a water change / tub clean service. They repetitively no showed with no explanation at all. Only after calling the would they rebook the service. This happened 5 times. Five!!
Upon writing to them asking for an explanation - no response at all. Unapologetic, unprofessional and I imagine soon all unemployed.
There are other and better options in town. Use them and let our frustration save you from the same
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Kristian Leidig on Google
β β β β β Save yourself a headache and waste of time! Terrible service! I spoke with 2 different sales associates, asked for info on tubs they carry so we can make a decision on what to purchase! Nobody returned my calls or emailed me the requested info. Even tried to have them install a tub we eventually bought from a different company, we were happy to pay for the service and try to keep some business as local as possible. They said we didnβt buy the tub from them so they wonβt help us/donβt want our business!!! Do not waste your time with this shop
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