Spa William Gray

The massages were good. I received really strong massage that was quite different than anywhere else. You have to pay extra 45 dollars to use the hot tub and sauna which does not make sense. Also there was no hot water in the changing room. We were told to wait 10 minutes for hot water. Would not go back even though the massage was fine.

I booked my reservations online, it was very easy. My only issue is they did not advise that a shower is mandatory. Luckily, I've been to other spas after they were open since the covid lockdown so my partner and I arrived early. The ambiance is intimate. It was easy for me to check my stress at the reception and relax. The locker room was nice and small. In my assigned locker they provided a dry cleaned robe, a towel, and sandals. The shower was cold but it was not an issue for me. They had nice body lotion in the changing room too. The waiting area had flavoured bottled drink in a mini fridge and the couches were very comfortable. My partner and I got the deep tissue massage. My massage therapist was very professional and had great technique. My partner was very happy with his massage therapist as well. I will definitely come back.

Just had an amazing body scrub and relaxing message with Jihan on this Monday morning! Will start my week right. Love the smell in the spa, they use the Tranquility Comfort Zone products???

Upon arrival i was asking about the pool then immediately i am advised its not working properly heating pump is malfunctioning again so water is not heated, then why is my reservation charged “with” pool service. Should have not from the beginning to have it removed at the end. No towels are offered upon checking in i had to come up to the desk in a robe to ask for towels. Upon entering the thermal circuit room Used towels, tea cups, water glasses all over not picked up from previous guests lingering around for more than 2+ h i had to advise about this issue. Upon entering i was told we are 3 at the moment sharing the spa so does that mean it was left behind from first batch?! In the saunas there were used towels laying around. In the ice room from my arrival till i decided to leave There was no cold water nor ice in the splash bucket nor was it ever refilled. Clean up team only showed up only once to wipe down door handles from half of the amenities since i was watching him wipe down door handles from the inside of a sauna. This has certainly left me with a bitter experience Definitely being generous with a 2 stars.

Amazing pool, it's heated so it's a huge plus. However the spa experience was average. For 38$, you can get access to the 3 saunas but one of them was broken so they gave us a 15% off. Other than that, everything was great and the staff was very friendly. The gym is also very small, only treadmills, no bench nor racks.

Excellent SPA experience, spent one hour having Paul W. (massage therapist) throughly unwind my tangled body! It was a magical experience and feeling well days after. Thank you for the experience!

Overall, I am extremely disappointed with my experience here. I was off on my Vacation this week and my usual spa place, "Spa Scandanavie" was closed so i just wanted to have a relaxing self care experience. However, the offerings of this spa are misleading. 1. Firstly, the Thermal experience that costs $55 is literally 3 small saunas and a small room to lounge and the room was not even silent as others were noisy and staff didn't regulate this at all. When I spoke to the agent on the phone, I had told them that I wanted water access and they said "Bring your swimsuit". Also, the pictures on the site were ;misleading as they show the pool as a part of the services. Once I got there, the pool was closed and not available. I wish the actual thermal experience could have been made clearer to me. The thermal experience was a complete waste of money as even in the Sauna, peoples towels were left , lockers were missing towels and it just seemed very disorganized. In general, this was a waste of money and other spa's thermal experience would be more worth it. 2. I had the massage second and that was also a bizarre experience that I did not enjoy. Usually, I want to relax during my massage and I prefer silence but this was particularly difficult here because there was a lot of chatter, random words being blurted out and awkward laughs that stopped me from relaxing in the moment and really enjoying this. There were moments where he would blurt out random things or complain about being overworked. Whenever I would try to give direction on what I needed, he would say things like "trust me, I've been doing this a long time, this isn't my first rodeo, If i came to your work place, I wouldn't tell you how to job and tell you how to edit your spreadsheet" I understand he's being doing this a long time but as a client, I have every right to share what would be more helpful for my body. The comments felt defensive and oddly passive aggressive- It was just unnecessary and more than a little inappropriate. The actual massage felt more like a deep tissue experience rather than Swedish which i booked but it was helpful. He gave useful advice about stretching and posture and he actually helped my hands ( fingers especially). The massage it self was not bad but the complete experience was very weird. He seems nice but a massage session is not really a good time to vent which is what I felt was happening. My experience with Spa William Gray was at the very best, mediocre (and that's being generous) The spa is marketed as upscale, but I would say that there are many other spas in Montreal that offer a better experience for the same price or cheaper. I expected much more of a luxurious experience based on how it was marketed and the reviews. It was On the plus side, The staff was very nice.

Overall disappointed with the experience. For the prices and the reviews, I was expecting a much more luxurious and comfortable experience. I went for a body scrub and massage. My friend did the same. We had drastically different experiences. The massage was good, but there were a few things during the body scrub that made me uncomfortable. But it was only in speaking with my friend that I realized the number of services that she received that I did not. My biggest issues: 1. My massage was done first, followed by the body scrub. Prior to the scrub my therapist did not advise me to remove my underwear or give me disposable underwear. As a result, I had to remove my underwear over the body scrub prior to showering causing them to be covered in product. 2. To apply the body scrub to my back, my therapist had me sit up awkwardly on the table which was not very comfortable, but it also caused my whole front to be entirely exposed. A few of the services that my friend received that I did not: choice of scented oils before massage, rubber sandals for the shower, disposable underwear for body scrub, tea following treatment (though another therapist offered later). The facilities were fine, everything was very clean. However, the locker room was very small and there was no place for winter boots and jackets. The spa is marketed as upscale, but I would say that there are many other spas in Montreal that offer a better experience for the same price. They did offer a 15% discount when I told them of my issues, but I still feel that it was too much money for the experience that I had.